Call Centre news

• Meet Peopleware at Contact Centre Expo

  21-10-2026 16:48 via Call Centre Helper
  
  Date: 18th – 19th November 2026Location: Stand CC-F50, ExCeL, LondonSecure Your Free TicketPeopleware are excited to be exhibiting at this year’s Contact Centre Expo at ExCeL London.They’d love the chance to meet with you and discuss your workforce management goals and challenges.Book a meetingContact Centre Expo, co-located with the Customer Experience Expo, is the premier event for professionals driving excellence in customer engagement. The show brings together cutting-edge
  
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• The Intelligence Gap Shaping the Future of Customer Automation – Webinar

  21-10-2026 16:24 via Call Centre Helper
  
  Date: 27th October 2026 | 8am PT | 11am ET | 4pm BSTLocation: VirtualRegister Now!Automation is everywhere in customer experience. But are organizations actually using it to deliver better outcomes? Join the panellists as they unpack the findings from the newly released CX Landscape Report 2026.The research reveals a widening intelligence gap in CX. While 99% of organizations now use automation in customer interactions, only 23% describe themselves as highly automated and consistently optimizing
  
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• Peopleware to Showcase AI-Native WFM at Contact Centre Expo

  21-10-2026 13:09 via Call Centre Helper
  
  Peopleware will exhibit at the Contact Centre & Customer Experience Expo 2026 at ExCeL London on 18–19 November, showcasing its AI-native workforce management (WFM) platform for contact centres and BPOs on stand CC-F50.On 18 November at 11:40am, Ben Heslop, Director of Resource Planning at ResQ, will speak at the Contact Centre Technology Theatre.
  His presentation, “Scheduling without a forecast: How a BPO delivered £60K in annual savings”, will cover how ResQ used Pe
  
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• AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

  21-10-2026 12:00 via Call Centre Helper
  
  AnywhereNow has secured its second Microsoft hackathon win in four weeks, taking first place in the “Reimagining Work in an Agent First Enterprise” Executive Challenge at the Microsoft Global Hackathon 2026.The result follows the company’s first-place finish at the EMEA AI Builders Hackathon in Copenhagen earlier this month.AnywhereNow, which develops AI-powered customer experience solutions for the Microsoft ecosystem, was recognized for its approach to enterprise AI and the r
  
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• CX Vision 2035

  21-10-2026 11:39 via Call Centre Helper
  
  Date: 05 November 2026Location: Wembley Stadium, LondonRegister NowCX Vision is the expo and conference built to answer one question: what will customer experience look like over the next decade?On 5 November at Wembley, 2,500 senior CX leaders come together for a full day of keynote and panel sessions, executive roundtables, private rooms and pre-booked one to one meetings, giving attendees the chance to learn from the people shaping the future of the industry and to make the connections that w
  
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• Keep Your Finger on the Pulse of What Agents Think

  21-10-2026 09:00 via Call Centre Helper
  
  Annual employee engagement surveys can provide valuable insight into how teams are feeling, but a lot can change in the months between them.
  The challenge for many leaders therefore is finding simple, meaningful ways to stay connected with their agents on a more regular basis.That’s why we asked our Reader Panel – featuring representatives from Citizens Advice, Simplyhealth, and Worcester Bosch – for the tips and techniques they’ve tried to keep their finger firmly on the
  
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