Call Centre news

• What is Agentic Experience Orchestration (AXO)?

  15-10-2026 12:00 via callcentrehelper.com
  
  UJET explores what agentic AI means for contact centres, how AXO works during live customer interactions, and how it differs from traditional agent assist and workflow automation.What Does “Agentic” Mean in a Contact Centre?An agentic system can look something up, make a decision and carry out the next step across the stack while the customer is still on the line, which is a bigger job than suggesting a reply or writing the call up once it is over.
  Timing is the part that matters, be
  
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• How to Send a Document For Signature in 5 Easy Steps

  15-10-2026 10:30 via callcentrehelper.com
  
  Zoom shares five clear steps on how to send a document for signature, from prepping your file to storing the completed copy, so proposals, contracts, and agreements get signed without the usual friction.Chasing down a client’s signature used to mean printing a contract, scanning it back in, or waiting days for a mailed copy to make its way back to you.
  Learning how to send a document for signature electronically turns that multi-day back-and-forth into something you can wrap up in an after
  
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• Case Study: HELP Dropped Customer Contacts by 23% With Puzzel

  15-10-2026 09:30 via callcentrehelper.com
  
  HELP Forsikring is a Nordic pioneer in legal expenses insurance, helping customers get expert legal support during disputes. Its customer service team is the first point of contact for people in complex, emotionally difficult situations, bridging the gap to HELP’s in-house lawyers.The ChallengeLegal expenses insurance is complex, and HELP’s growth means constantly keeping up with new products, product variants and partners.
  Agents must also balance empathy with accuracy — it&rs
  
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