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  • How to Keep Your Promises to Customers

    via callcentrehelper.com
    How to Keep Your Promises to Customers
    Every contact centre makes promises to customers. Some are explicit, such as “we’ll call you back by 4pm”, whilst others are more subtly built into IVR menus, or even the tone of a marketing campaign.
    Yet, however easily they’re made, keeping them is often much harder. And the damage is even worse, as every broken promise chips away at trust.Of course, this is all rarely the result of bad intentions, but it can be hard to pinpoint exactly what’s going wrong.
    That&rs
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    via callcentrehelper.com
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    8×8 has announced two senior leadership appointments, with Nerea Gandarias replacing Jamie Snaddon as Managing Director for EMEA, while Snaddon moves into the newly created role of Chief Strategy Officer.Both appointments take effect immediately, with the changes aimed at supporting the company’s growth strategy and strengthening its operations across Europe, the Middle East and Africa.Jamie Snaddon Takes on Chief Strategy Officer RoleSnaddon, who has spent more than a decade at 8&ti
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