<?xml version="1.0" encoding="utf-8"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title><![CDATA[Call Centre - Newslocker]]></title><link>https://www.newslocker.com/en-uk/profession/call-centre/</link><atom:link rel="self" href="https://www.newslocker.com/en-uk/profession/call-centre/rss/" /><atom:link rel="hub" href="http://pubsubhubbub.appspot.com" /><description><![CDATA[Find your latest Call Centre news with just one click. Don't miss out on anything happening in your profession!]]></description><language>en-uk</language><copyright>Copyright (C) 2026 newslocker.com</copyright><lastBuildDate>Thu, 19 Sep 2019 05:00:00 +0200</lastBuildDate><item><title><![CDATA[Albemarle &amp; Bond Criticised After Customer Helpline is Overwhelmed]]></title><description><![CDATA[National Pawnbrokers Association says industry is &acirc;&euro;&tilde;not impressed&acirc;&euro;&trade; with A&amp;B]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/albemarle-amp-bond-criticised-after-customer-helpline-is-overwhelmed/</link><pubDate>Thu, 19 Sep 2019 05:00:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/albemarle-amp-bond-criticised-after-customer-helpline-is-overwhelmed/</guid></item><item><title><![CDATA[Tech Mahindra to Set Up Media Innovation Lab in Manchester]]></title><description><![CDATA[Create next generation technology-enabled solutions to provide qualitative content to end customers and monetize the value of content faster]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/tech-mahindra-to-set-up-media-innovation-lab-in-manchester/</link><pubDate>Wed, 18 Sep 2019 12:51:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/tech-mahindra-to-set-up-media-innovation-lab-in-manchester/</guid></item><item><title><![CDATA[200 New Jobs as Sheffield Call Centre Lands Two Big Contracts]]></title><description><![CDATA[A booming Sheffield call centre is creating 200 jobs after landing two major contracts.]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/200-new-jobs-as-sheffield-call-centre-lands-two-big-contracts/</link><pubDate>Wed, 18 Sep 2019 11:43:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/200-new-jobs-as-sheffield-call-centre-lands-two-big-contracts/</guid></item><item><title><![CDATA[IPRS Healthâ€™s commitment to offer comprehensive online support for clients and patients continues]]></title><description><![CDATA[This health pioneer is taking customer support to a new level utilising AI-powered channels.]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/iprs-healths-commitment-to-offer-comprehensive-online-support-for-clients-and-patients-continues/</link><pubDate>Tue, 17 Sep 2019 14:00:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/iprs-healths-commitment-to-offer-comprehensive-online-support-for-clients-and-patients-continues/</guid></item><item><title><![CDATA[Call Centre Group to Create 200 Jobs in Waterford]]></title><description><![CDATA[Emerald Contract Centre will increase its headcount to 340 by 2021]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/call-centre-group-to-create-200-jobs-in-waterford/</link><pubDate>Tue, 17 Sep 2019 11:09:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/call-centre-group-to-create-200-jobs-in-waterford/</guid></item><item><title><![CDATA[Foehn Wins Genesys award for â€˜EMEA Cloud Partner of the Yearâ€™]]></title><description><![CDATA[Foehn receives award at Genesys G-summit]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/foehn-wins-genesys-award-for-emea-cloud-partner-of-the-year/</link><pubDate>Fri, 13 Sep 2019 12:59:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/foehn-wins-genesys-award-for-emea-cloud-partner-of-the-year/</guid></item><item><title><![CDATA[Capita Increases Pay for Almost 6,000 Workers to Real Living Wage]]></title><description><![CDATA[Outsourcer pledges rise from April ensuring all UK staff get more than legal minimum of national living wage]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/capita-increases-pay-for-almost-6000-workers-to-real-living-wage/</link><pubDate>Fri, 13 Sep 2019 10:06:43 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/capita-increases-pay-for-almost-6000-workers-to-real-living-wage/</guid></item><item><title><![CDATA[FCA Sets Up Brexit Helpline]]></title><description><![CDATA[The Financial Conduct Authority (FCA) is stepping up its efforts to ensure firms are aware of what they need to do prepare for the potential of a no-deal Brexit.]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/fca-sets-up-brexit-helpline/</link><pubDate>Thu, 12 Sep 2019 14:57:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/fca-sets-up-brexit-helpline/</guid></item><item><title><![CDATA[Mailchimp Will Enable CRM App Users to Send Targeted Emails]]></title><description><![CDATA[Tillpoint, a UK-based provider of a CRM app, is collaborating with Mailchimp to allow clients to send targeted marketing emails.]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/mailchimp-will-enable-crm-app-users-to-send-targeted-emails/</link><pubDate>Thu, 12 Sep 2019 03:50:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/mailchimp-will-enable-crm-app-users-to-send-targeted-emails/</guid></item><item><title><![CDATA[New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly â€˜On Holdâ€™ in 2019]]></title><description><![CDATA[Customer Satisfaction Benchmarking Report for the Utilities sector from UK market research company, TTi Research, reveals that the sector is experiencing a satisfaction downturn, with call handling being a key driver of customer discontent.]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/new-report-from-tti-research-reveals-utilities-customer-satisfaction-is-firmly-on-hold-in-2019/</link><pubDate>Wed, 11 Sep 2019 12:15:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/new-report-from-tti-research-reveals-utilities-customer-satisfaction-is-firmly-on-hold-in-2019/</guid></item><item><title><![CDATA[Hull Councils 300300 Service Slammed as Appalling with People Left On Hold for 40 Minutes]]></title><description><![CDATA[Civica, who run Hull City Councils service, are having financial penalties imposed on it]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/hull-councils-300300-service-slammed-as-appalling-with-people-left-on-hold-for-40-minutes/</link><pubDate>Tue, 10 Sep 2019 09:54:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/hull-councils-300300-service-slammed-as-appalling-with-people-left-on-hold-for-40-minutes/</guid></item><item><title><![CDATA[More Than 2 Million Adults Donâ€™t Know When to Call 999]]></title><description><![CDATA[Adults call 999 twice in their lifetime]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/more-than-2-million-adults-dont-know-when-to-call-999/</link><pubDate>Tue, 10 Sep 2019 08:42:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/more-than-2-million-adults-dont-know-when-to-call-999/</guid></item><item><title><![CDATA[Extra Pressure on Pembrokeshire Call Centre Staff After Contact Centre Closures]]></title><description><![CDATA[The phased closure of Pembrokeshire County Council customer service centres has been &acirc;&euro;&oelig;financially successful&acirc;&euro;&#65533; but pressure has increased on call centre staff, cabinet members have heard.]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/extra-pressure-on-pembrokeshire-call-centre-staff-after-contact-centre-closures/</link><pubDate>Tue, 10 Sep 2019 07:30:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/extra-pressure-on-pembrokeshire-call-centre-staff-after-contact-centre-closures/</guid></item><item><title><![CDATA[Prince William Reveals Plans to Train as a Volunteer Counsellor for Crisis Helpline He Set Up]]></title><description><![CDATA[Prince William, 37, visited charitys Harcombe House centre in Devon]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/prince-william-reveals-plans-to-train-as-a-volunteer-counsellor-for-crisis-helpline-he-set-up/</link><pubDate>Tue, 10 Sep 2019 06:18:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/prince-william-reveals-plans-to-train-as-a-volunteer-counsellor-for-crisis-helpline-he-set-up/</guid></item><item><title><![CDATA[U.S. Barraged by 4.8 Billion Robocalls in August, According to YouMail Robocall Index]]></title><description><![CDATA[As Summer Ends, National Robocall Volumes Rise Again]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/us-barraged-by-48-billion-robocalls-in-august-according-to-youmail-robocall-index/</link><pubDate>Mon, 09 Sep 2019 07:00:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/us-barraged-by-48-billion-robocalls-in-august-according-to-youmail-robocall-index/</guid></item><item><title><![CDATA[easyJet Launching Voice-activated Bookings to Help you Find Flights]]></title><description><![CDATA[easyJet is using new voice-activated technology to make the booking process easier - and much quicker too]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/easyjet-launching-voice-activated-bookings-to-help-you-find-flights/</link><pubDate>Fri, 06 Sep 2019 14:48:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/easyjet-launching-voice-activated-bookings-to-help-you-find-flights/</guid></item><item><title><![CDATA[NT Voice and Data Solutions Sign Partnership Agreement with Enghouse Interactive]]></title><description><![CDATA[Telecoms provider focused on selling Communications Center and Quality Management Suite solutions into multiple vertical sectors]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/nt-voice-and-data-solutions-sign-partnership-agreement-with-enghouse-interactive/</link><pubDate>Fri, 06 Sep 2019 10:48:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/nt-voice-and-data-solutions-sign-partnership-agreement-with-enghouse-interactive/</guid></item><item><title><![CDATA[Halfords Partners with 8x8 to Accelerate Customer Service]]></title><description><![CDATA[British Retailer Selects 8x8 X Series for customer service agents]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/halfords-partners-with-8x8-to-accelerate-customer-service/</link><pubDate>Fri, 06 Sep 2019 09:12:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/halfords-partners-with-8x8-to-accelerate-customer-service/</guid></item><item><title><![CDATA[Connect Communications Announce Launch of New Programmable Smart Phone Numbers]]></title><description><![CDATA[Connect Communications is a UK-Based company, offering telephone answering solutions for businesses. They provide a range of services, including call centre outsourcing.]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/connect-communications-announce-launch-of-new-programmable-smart-phone-numbers/</link><pubDate>Fri, 06 Sep 2019 06:00:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/connect-communications-announce-launch-of-new-programmable-smart-phone-numbers/</guid></item><item><title><![CDATA[PPI Call Centre in Cwmbran to Shed 130 Jobs]]></title><description><![CDATA[A claims management call centre is shedding 130 jobs following the end of the claim window for mis-sold payment protection insurance (PPI) last week.]]></description><link>https://www.newslocker.com/en-uk/profession/call-centre/ppi-call-centre-in-cwmbran-to-shed-130-jobs/</link><pubDate>Wed, 04 Sep 2019 14:00:00 +0200</pubDate><guid>https://www.newslocker.com/en-uk/profession/call-centre/ppi-call-centre-in-cwmbran-to-shed-130-jobs/</guid></item></channel></rss>