Call Centre news

• Preparing for 2027: What the Latest Research Tells Us – Webinar

  16-10-2026 10:52 via callcentrehelper.com
  
  Date: 11th November 2026 | 14:00 GMTLocation: VirtualRegister Now!Call Centre Helper’s latest research paints an interesting picture of an industry heading into 2027. AI adoption continues to accelerate, with chatbot usage passing 50% for the first time. But as technology becomes more established, attention is shifting from what AI can do to how organisations are actually making it work.Meanwhile, routine contacts are increasingly being handled through automation and self-service, leaving
  
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• How to Fix The Most Common WFM Planning Mistakes

  16-10-2026 10:30 via callcentrehelper.com
  
  Zaineb Ahmed at Peopleware shares the key takeaways from a webinar in which Ben Heslop, Director of Resource Planning at ResQ and founder and author of Smooth Planning, explored six common planning mistakes and how to avoid them.Resource planning looks complex on the surface, but many of the biggest planning problems start with simple mistakes.
  Forecasting, capacity planning, scheduling, and real-time management all sit together, and each one depends on the other.
  For example, a misunderstood de
  
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