• BrandPost: Who’s Minding the Customer?

    Customers are more than the data they produce, but it takes an understanding of that data to deliver what customers want.Advances in machine learning and other artificial intelligence (AI) techniques are helping organizations transform data from transactions, social media, and documents into more intelligent data that helps organizations better meet customers’ demands – sometimes even before the customers are ready to take action.CIOs need to focus their teams on developing the tools
  • IDG Contributor Network: How to maximize the productivity of a multi-generational workforce

    Today’s workforce includes a variety of generational factions, from Baby Boomers, Gen Xers (like me!) and Millennials, all the way to those from the most recent cohort, dubbed “Gen Z.” On top of that, this particular 50+-year span encompasses a time characterized by unprecedented change in the workplace. Put it all together and it’s easy to see the enormous challenge CIOs now face: They must find solutions that satisfy not only different age groups, but also vastly differ
  • IDG Contributor Network: The 7 deadly sins of enterprise data management

    Anyone involved in big data knows about the challenges businesses face when it comes to the massive amounts of data that need to be wrangled, tamed and made sense of to stay competitive, meet customer expectations and, increasingly, comply with the law.While we’re in the ‘Wild West’ phase of data integration and management – it’s not even clear who owns the data being generated second on second – it’s hardly surprising that some CIOs and board members ha
  • IDG Contributor Network: Not your father's cybersecurity

    The connection of personal computers to the Internet, which began in earnest in the 1980s, ushered in an era of innovation in communications, commerce and productivity. But it came with a cost – the proliferation of malicious software that today presents a threat-based environment for organizations and individuals the world over.The hard-wired systems of computing’s early days were the primary targets of the early cyber criminals. But today’s melding of cellular, Wi-Fi and smar
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  • IDG Contributor Network: Executives are vastly underspending on measuring competitive health

    Executive teams know their companies far better than anyone on the outside — at least, that's what they tell themselves. But what if an outside perspective were more useful than internal information?That’s the argument Jorn Lyseggen makes in his new book, “Outside Insight.” A former research scientist at the Norwegian Computer Center, Lyseggen founded his company Meltwater in 2001 with a goal of using media data to provide executives with up-to-the-minute information on w
  • IDG Contributor Network: How Moscow is pioneering the rise of smart cities

    I had a chance to visit Moscow a few weeks ago with a group of Canadian civil engineers. I was impressed by the level of engagement that residents showed in the governance of their city.The Russian capital has automated and digitized its municipal facilities, transportation, healthcare, and education to name a few, and created a seamless multiplatform tool to distribute and maintain the system. Per Andre Belozerov, Senior Advisor on Strategy and Innovations to the CIO of Moscow, these smart
  • IDG Contributor Network: What it means to lead a "driving digital" organization

    I’ve interviewed many CIOs for their insights on the transformation of IT into a strategic asset. Many of their success stories appear in my book, "The Strategic CIO: Changing the Dynamics of the Business Enterprise" and in my CIO.com column, "Transforming IT for Business Success."I’ve also been reading a number of books on digital transformation and have come across a terrific book by Isaac Sacolick, author of "Driving Digital: The Leader’s Guide to Business Transformation Thr
  • Application monitoring tailors Carhartt for digital success

    CIOs often have a hard time demonstrating the value of their IT investments to their business constituents. Technology is simply supposed to work and CIOs typically only hear about it when it doesn't. But in today’s highly connected, fast-paced digital world, you don’t want to hear about a technical issue; you want to anticipate it. For that, you need real-time monitoring.To read this article in full or to leave a comment, please click here(Insider Story)
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  • 7 habits of highly effective digital transformations

    One of the habits from Stephen Covey’s bestselling book The 7 Habits of Highly Effective People is to begin with the end in mind. Putting that in today’s business context, organizations need to figure out what digital transformation means for their business and what their goals are before they go throwing a bunch of new technologies at an ill-defined problem. By focusing too closely on being competitive and innovative and putting the bulk of their efforts into technology, they might

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