IT Executive news

• BrandPost: The Digital Experience – at the Center of Today’s Contact Center

  02-11-2017 23:31
  There once was a time when the only expectation placed on support agents was to deliver fast answers to pressing questions. But thanks to new and emerging technology solutions, customers now expect a fully digital experience when they reach out for support.The stakes are high: Following a bad customer experience, 82% of respondents say that they have stopped doing business with a brand, according to an Ovum  survey on omni-channel support. And 45% of consumers expect a response to queries i
  
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• BrandPost: CIO Interview with Alin D’Silva, Vice President of IT and CTO of Digital Workplace at Verizon

  02-11-2017 22:08
  While it may seem more straightforward for technology-oriented companies to continue accelerating their digital transformations, they face the same challenges as any other. Alin D’Silva, Vice President of IT and CTO of Digital Workplace at Verizon, shares his thoughts on some of those challenges and what motivates him to drive forward.What are some of the ways Verizon is continuing its transformation to become a more digitally-focused enterprise?Digital transformation requires wholesale re
  
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• IDG Contributor Network: What must CIOs and CTOs know about iOS 11 to maintain enterprise iOS apps?

  02-11-2017 21:15
  As a CIO or CTO of an enterprise, you are always worried about new updates from iOS or Android and how they may affect the mobile apps that you maintain. Here comes iOS 11 in September 2017 with positive news: it has added several library and other feature enhancements to make your iOS application maintenance easier. I have compiled a list of the feature and support items iOS 11 adds that you should know about to upgrade your existing apps or to incorporate the new capabilities into any new app
  
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• BrandPost: 5G - Connection Density — Massive IoT and So Much More

  02-11-2017 20:42
  The GSMA, an organization that tracks the number of mobile devices worldwide, estimates that there are over 5 billion mobile devices being used by people around the world. That’s quite a few connections and a lot of communication. This represents 93 percent CAGR (compound annual growth rate) since cell phones were introduced in the early ’80s – per year! By the end of 2017, Gartner, Inc. predicts a whopping 8.4 billion connected things will be in use all over the world, and thi
  
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• BrandPost: Four Ways Work Management Apps Will Transform Your Work

  02-11-2017 16:31
  In today’s digital workplace, employees must work together more efficiently to get more done.  Customer-obsessed firms take an outside-in approach, relying on collaboration to win, serve, and retain customers. Yet with all of the enterprise collaboration tools at hand, the majority of teams still rely heavily on email, and email usage in many companies has actually increased. Due to the interrupt-driven nature of email activities, information workers are in need of new alternatives to
  
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• BrandPost: How to Make Collaboration Both Easy and Secure

  02-11-2017 16:14
  It’s far too common today for employees to unintentionally create a security or data leakage risk when simply trying to get work done.  Seemingly small actions, like sending an email with sensitive information via unencrypted email or uploading a confidential spreadsheet to a file-sharing site, can create significant risk of inappropriate information exposure, intellectual property theft, or even attacks on corporate systems. Additionally, unintended security risks can be invited in w
  
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• IDG Contributor Network: Jobhunting over 50? 10 strategies to stay competitive

  02-11-2017 15:58
  My story
  After my 30-year career ended, I began searching for a new job only to discover that my age and experience were not as valuable as I hoped.  I joined the growing number of workers who plummeted from being high performing corporate citizens to inexperienced job seekers.  And the market place was not overly welcoming.   For women over 50 getting a job became much harder after the 2008 crash. In 2013 half these job seekers were unemployed for over 27 weeks.  Furthe
  
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• IDG Contributor Network: Is enterprise IT misbehaving?

  02-11-2017 15:30
  “Bruce heads a billion-dollar business unit. His team is developing a multi-year digital product strategy, but he is unable to get time from IT to validate business assumptions, identify technology imperatives and commit to roadmaps...Barbara is the executive lead of a global digital transformation program. All along, her program status has been green; however, she just found out that a major customer deliverable will delay for weeks, and a new funding request needs to be submitted to the
  
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• 7 IT salary and hiring trends for 2018

  02-11-2017 11:00
  The good times for tech workers will continue through the next year, according to Robert Half’s 2018 Salary Guide, which found that today’s tech talent gap will continue to put pressure on businesses in 2018 to the benefit of those they are looking to hire.The report, which surveyed over 8,000 technology professionals in North America, including 2,500 CIOs, to assess current salary and hiring trends in tech, found that the fight for talent has companies offering tech workers generous
  
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• 10 tips for crafting highly effective job descriptions

  02-11-2017 11:00
  Hiring great talent starts with attracting the right talent. Here, an effective, engaging and inclusive job description is key. With a little upfront effort, you can craft just the right job description to bring a wide range of highly talented candidates into your pipeline — and ensure you’re not turning off talent before they even apply."The best job descriptions combine a little bit of marketing, the reality of the role, the necessary skills and competencies and the organization's
  
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