IT Executive news

• BrandPost: Emerging Digital Channels – Where Will Customers Engage Next?

  09-11-2017 22:22
  Long gone are the days of frazzled customers calling into a contact center from a home phone. These days, agents must engage directly with their customers through Facebook Messenger, mobile text, tweets, and video chat, among others.Customer expectations for these newer digital channels are significantly higher than traditional platforms. These days, customers expect answers to pressing questions in the same time it takes to order a car service via a mobile app or pay for a pizza online.Accordin
  
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• IDG Contributor Network: The slippery slope of getting what we pay for

  09-11-2017 20:00
  So, this blog may get me into a bit of hot water, but oh well. Here's the deal: I wish I had the time to actually do more research, but I’ve been mulling over ideas around pricing and quality that I wanted to test with you out there in the blogosphere.The perception bias is something that retailers continue to debate and examine in creating their pricing strategies. The theory is based on the concept of selective perception, the tendency not to notice or quickly forget something that
  
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• IDG Contributor Network: Ecommerce and the importance of staying organized

  09-11-2017 19:00
  Conceptually, selling something online should be easy. You set up a basic landing page, list some items you have for sale and put a price next to an image. People can find your items via a search engine, word of mouth, email, social media, or another marketing channel that points them to your page.They buy, you send, and that’s that. Ecommerce was like this in the beginning, perhaps, but it has since sprouted new extremities, grown, and morphed into an almost unrecognizable industry. Much
  
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• IDG Contributor Network: Digital initiatives should exploit innovation opportunities available in encapsulated processes

  09-11-2017 18:00
  Until the early 2000s, I observed dozens of IT projects simply substituting tech for physical or manual processes. I decided to bring process innovation skills into my group at my previous employer Cognizant. We found that process innovation opportunities abound, and we started exploiting the opportunities.That was then. What about now? As I showed in an earlier article, the horizon in today’s digital initiatives is much broader. It’s not about an isolated piece of tech, but multiple
  
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• CIOs reveal what vendors need to know about the purchasing process

  09-11-2017 17:10
  In this edition of CIO Quick Takes, four IT leaders reveal what they think vendors need to know about the CIO role and the buying process. Recent data trends have given this evergreen topic new life and urgency.According to the 2017 State of the CIO Survey, 50 percent of CIOs say their time is primarily spent on “transformational” activities as opposed to merely “strategic” or “functional” tasks. This data point, which represents a five-point uptick over the 2
  
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• IDG Contributor Network: Defining AI: reasoning, interaction and learning

  09-11-2017 15:57
  Artificial intelligence (AI) is top of mind for CIOs across industries. Many are planning to put AI to work in their enterprise to help make their operations smarter, faster, more profitable, and competitive. In fact, 82 percent of senior executives plan to implement AI in the next three years, according to research conducted by Genpact and Fortune Knowledge Group. Yet to effectively put AI to work, we must first agree on what is or is not AI.At Genpact, we define AI as the intersection of techn
  
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• BrandPost: The Power of DataOps

  09-11-2017 15:24
  Businesses today are under siege, with cutthroat competition and disruption on all sides, and cyber warfare and regulatory pressure around every corner. Success will not come to those who hunker down, clinging to their vanishing budget and burdensome processes of yesteryear.It’s a do-or-die world in the digital economy, every day. Businesses must continually re-invent themselves by adapting to disruptive changes like cloud, mobile, machine learning, and the Internet of Things (IoT). Half o
  
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• A year after Oracle buy, a focused NetSuite doubles down on verticals, midmarket

  09-11-2017 14:16
  When Oracle first announced its agreement to acquire NetSuite, back in July 2016, there was widespread agreement in the tech industry that the deal could allow Oracle to serve a broader range of customers, including smaller businesses, expand to more vertical industries and more countries, and accelerate Oracle's application software push into the cloud.The deal also made sense because, as industry analysts pointed out, there was a lot of Oracle DNA in NetSuite. Oracle chairman and chief technol
  
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• IDG Contributor Network: Transformational IT trends in 2018

  09-11-2017 14:00
  What will 2018 hold for global brands and government agencies? The relentless pace of technology change is impacting consumer expectations at a faster rate than ever, making any prediction challenging. However, it’s possible to outline several broad trends that we can be fairly confident will emerge or accelerate in the coming year. Software defined everything (SDE), the Internet of Things (IoT), and artificial intelligence (AI) are in the midst of shifting from hype to mainstream understa
  
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• Digital KPIs: Your keys to measuring digital transformation success

  09-11-2017 12:00
  Ask a CIO how he or she quantifies the impact of their digital transformations and you may get a funny look, like you told tasteless joke. The reality is that many CIOs don't have metrics for gauging the success of digital projects, such as new ecommerce platforms, mobile apps and chatbots. But CIOs who fail to quantify these initiatives may find themselves outflanked by nimbler rivals, analysts say.To score the value of their transformation efforts, CIOs must use digital key performance indicat
  
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• 8 data science bootcamps to boost your career

  09-11-2017 12:00
  Businesses increasingly rely on data analytics to inform everything from daily operations to customer service to marketing initiatives. As a result, data science has become a hot skill in high demand across a broad range of industries. And bootcamps are great way to hone data science skills, get up to speed on the latest data science trends, shift your career path or create greater job security within your industry.If you’re interested in learning more about data science, one of these eigh
  
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