Call Centre news

• Zoom Launches $150K AI Grant Programme

  12-11-2026 12:22 via Call Centre Helper
  
  Zoom has launched AI Launchpad, a new programme offering eligible startups up to $150,000 in credits to develop AI-powered applications using its speech, language and voice AI services.The programme is designed to help emerging businesses build and scale AI applications without relying on multiple third-party technology providers. Funding is provided through Zoom AI Services credits, with no equity stake required.X.D. Huang, Chief Technology Officer at Zoom commented:“AI startups should spend
  
  Read more

• How to Tackle the Blurred Boundaries of Working Remotely

  12-11-2026 09:00 via Call Centre Helper
  
  What’s really happening when advisors no longer have the physical benefit of a home/office divide?Here, Danny Wareham deep dives into the challenges many advisors now face when handling customer calls at home, and how reintroducing forms of closure can make the world of difference.The Call Ends, But the Conversation Doesn’t Quite Leave the RoomThe advisor leans back slightly. The line disconnecting with a soft click signals, at least operationally, that the call is complete.Another contact h
  
  Read more

Follow @CallCentre_UK_ on Twitter!