Call Centre news

• Netcall and Box Partner to Make Information More Accessible

  09-11-2026 13:55 via Call Centre Helper
  
  Netcall has announced a collaboration with Box to help organisations integrate enterprise content into AI-powered digital services, with a focus on automation, accessibility and information management.The partnership, delivered through Netcall’s digital services business Jadu, will introduce an integration suite connecting Jadu’s platform with content stored and managed in Box.The integration will allow organisations to develop self-service portals, digital applications and automated service
  
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• The Leadership Challenge Behind Successful AI Adoption in 2027 – Webinar

  09-11-2026 13:38 via Call Centre Helper
  
  Date: 26 November 2026 | 11:00 (GMT)Location: VirtualRegister NowThe technology is in. The milestones have been met. So, why aren’t you seeing the results?Organisations are investing millions in AI, but implementation doesn’t guarantee adoption or business value. When adoption stalls, leaders can be quick to blame employee resistance or fear of job losses.AI can challenge people’s expertise, professional identity and sense of control. Meanwhile, leaders face mounting pressure to deliver ef
  
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• CX Signals Series: Your Automation Target is Probably Wrong – Webinar

  09-11-2026 13:29 via Call Centre Helper
  
  Date: 26 November 2026 | 10.00-10:30 CETLocation: VirtualRegister NowYou have been given an automation target. Maybe leadership handed it to you. Maybe you set it yourself. Either way – you are now responsible for a number that depends on data, processes and systems that may not be ready.You are not alone. This is the conversation we keep having with CX leaders across the board.A lot of vendors will sell you the percentage. We want to talk about what has to be true before that number means any
  
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• Take the “Fear Factor” Out of Agent Role Play

  09-11-2026 09:00 via Call Centre Helper
  
  Role playing can be a brilliant way to build agent confidence and practise tricky conversations. But let’s be honest – not every agent looks forward to being put on the spot in front of their colleagues!So, what can you try to make role playing a little less daunting? We asked our consultants panel for their top tips and advice on how to reduce the pressure and help make role play something everyone looks forward to!Change the Name to “Conversation Labs” to Shake Off Some of the Stigma�
  
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