• Five9 to Acquire Level AI in $325 Million Deal

    Five9 to Acquire Level AI in $325 Million Deal
    Five9 has announced an agreement to acquire Level AI, expanding its artificial intelligence capabilities across customer experience, contact centre operations and customer interaction analytics.The acquisition will bring Level AI’s AI applications into the Five9 portfolio, with a focus on improving agent performance, automating customer interactions across voice and digital channels, and helping organisations make better use of customer conversation data.The deal will also allow Five9 to offer

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