Call Centre news

• 8×8 Help Teams Start Every Customer Conversation With Context

  02-11-2026 14:51 via Call Centre Helper
  
  8×8 has announced a series of updates to its 8×8 Platform for CX, introducing new capabilities designed to give contact centre agents greater visibility of customer interactions and improve continuity across communication channels.The updates include a new Customer 360 view, expanded AI agent deployment options, improved Salesforce integration and additional messaging capabilities.A central focus of the release is helping human and AI agents access information from previous conversations, redu
  
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• 5 Mistakes Every CX Job Seeker Should Avoid in an AI World

  02-11-2026 09:00 via Call Centre Helper
  
  Recruitment is no longer a purely human process. Increasingly, applications are first assessed by AI-driven screening tools that rank, filter, and prioritize candidates before a recruiter ever reviews a CV.Therefore, it is no longer enough to simply be experienced or well qualified; candidates must also be visible to the bots!So how have the rules changed and what mistakes do today’s job seekers need to avoid in an AI world? We asked our panel of recruitment specialists to find out!1. Assuming
  
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