Call Centre news

• Fab Solutions

  26-08-2026 17:52 via callcentrehelper.com
  
  FAB Solutions is a specialist contact centre and customer experience consultancy, helping organisations improve performance, reduce cost and deliver better outcomes for both customers and colleagues.www.fabsolutions.co.ukContact Name: Garry GormleyTel No: 07824 995454Contact Email: [email protected]:FAB Solutions is a specialist contact centre and customer experience consultancy, helping organisations improve performance, reduce cost and deliver better outcomes for both cus
  
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• Do Your Agents Really Know What “Good” Looks Like?

  26-08-2026 09:00 via callcentrehelper.com
  
  Agents perform best when they know exactly what is expected of them – not just in terms of numbers or metrics, but in terms of behaviours and outcomes that impact customer experience.Yet many contact centres fail to provide that clarity. They assume agents intuitively understand scorecards, KPIs, and what “good” looks like. The result? All-round confusion as to why there’s so many performance issues!To clear things up once and for all, we spoke to the experts to round up
  
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