Call Centre news

• evaluagent Partners With Fynto to Expand CX Technology Network

  21-08-2026 14:25 via callcentrehelper.com
  
  evaluagent has announced a new partnership with Fynto, a specialist that connects businesses with outsourcing and technology partners to support operational and customer experience decisions.The partnership adds Fynto to evaluagent’s network of partners and gives Fynto access to evaluagent’s AutoQA and Conversation Intelligence capabilities.Fynto CEO and Co-founder David Taylor said: “We’ve partnered with evaluagent because they bring exactly the kind of capability we wan
  
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• 8×8 Partners With Krisp to Bring Voice AI to CX

  21-08-2026 11:01 via callcentrehelper.com
  
  8×8 has partnered with voice AI provider Krisp, which has joined its Technology Partner Ecosystem.The partnership brings Krisp’s AI-powered noise cancellation, voice isolation, accent conversion and multilingual voice capabilities to the 8×8 Platform for CX, including 8×8 Contact Center and 8×8 Work.The integration is designed to make voice interactions clearer for customers and employees working across offices, homes and other locations.“Voice remains essenti
  
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• Zoom named a Leader in IDC MarketScape for Agentic CCaaS

  21-08-2026 11:00 via callcentrehelper.com
  
  Zoom has been named a Leader in the IDC MarketScape: Worldwide Agentic Contact Centre as a Service Platforms 2026 Vendor Assessment.The assessment highlights Zoom’s approach to bringing contact centre capabilities together with its wider communications platform.
  Zoom CX combines cloud telephony, meetings, chat and contact centre functionality, with routing, virtual agents, agent assistance, workforce management and analytics operating from a shared data foundation.Zoom contact centre also
  
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• How Does Proactive Engagement Drive Customer Loyalty and Revenue?

  21-08-2026 10:30 via callcentrehelper.com
  
  Kenzie Fitzpatrick at Five9 explores how proactive customer engagement can improve customer experiences, loyalty and contact centre performance.Customer service used to be reactive by design. A customer calls with a problem, an agent fixes it and everyone moves on. That model kept the lights on for decades. It’s just not good enough anymore.Today’s customers expect more. They want brands to know them, anticipate their needs and reach out before a problem even happens. And the contact
  
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