Call Centre news

• AnywhereNow Announces Tendfor Microsoft Teams Certification

  19-08-2026 14:19 via callcentrehelper.com
  
  AnywhereNow has announced that Tendfor has been certified for the Microsoft Teams Unify Integration Model, making it easier to integrate Tendfor with Microsoft Teams calling environments.The certification confirms that Tendfor’s integration has been validated against Microsoft’s requirements and is aligned with the direction of its Unify model for independent software vendors in the Teams contact centre space.Tendfor brings contact centre and attendant capabilities into Microsoft Tea
  
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• 7 Ways to Help Your Agents Embrace Change

  19-08-2026 09:00 via callcentrehelper.com
  
  Do your agents confidently embrace change? Or fear the unknown? If it’s the latter and you find your teams are always digging their heels in and resisting every time something new is announced, it’s high time to nurture a different mindset.Of course, this doesn’t happen overnight! That’s why we asked leadership experts what it takes to create a team who truly see change as an opportunity and embrace all it has to offer.1. Lead With a Willingness to Try New ThingsPractise
  
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