IT Executive news

• IDG Contributor Network: Make service excellence part of service management

  27-04-2018 22:15
  Service management organizations are beginning to focus on improvements, principally on service delivery and the type of services that are being delivered. This is being driven by a shift in consumer demand from products to services to, now, value delivery. This is known as “value-as-a-service.”This one component – delivering value to an organization’s customer – is just a tiny part of providing excellent service. Despite all the efforts around service, and even va
  
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• IDG Contributor Network: When and how to get started with deep learning in digital transformation programs

  27-04-2018 21:30
  Some recent surveys and predictions show that an increasing number of enterprises are making investments in all forms of AI and there is a growing interest in experimenting with deep learning.
  One of IDC’s digital transformation predictions is that by 2019, forty percent of digital transformation initiatives will be supported by cognitive and artificial intelligence capabilities.
  In O’Reilly’s survey on how companies are putting AI to work through deep learning, fifty-four per
  
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• IDG Contributor Network: How blockchain can address the two biggest challenges in healthcare IT

  27-04-2018 21:00
  A recent study on blockchain adoption in health care by Blackbook Market Research indicated that a large percentage of payers surveyed, and a small but growing percentage of providers, were either considering deploying, or were in the process of implementing, some blockchain solution sets. Blockchain appears to have moved from the awareness and education phase to actual deployment of solutions.“Blockchain can solve two of the biggest problems in health care today," says Lidia Fonseca, CIO
  
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• Why CIOs should care about the evolution of collaboration technology

  27-04-2018 14:29
  Last week Cisco held its annual Collaboration Summit under the warm skies of the Arizona sun. The event has become the primary vehicle for Cisco to showcase what’s new in the world of collaboration and provide some vision as to where the industry is going.Historically, the collaboration industry was something that telecom and network managers cared about but got very little in the way of CIO interest. However, times have changed, and it’s become something that the C-level should tak
  
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• Paging Dr. Dana Scully: More media representations of women in STEM needed

  27-04-2018 12:15
  I don’t watch a lot of TV — I never have — but from 1993 to 2002, you’d find me tuned into The X-Files week after week. I loved and admired Gillian Anderson’s character Dr. Dana Scully — she was smart, focused, polished, witty, accomplished, and assertive. And she was unique as far as representations of women on TV go.But it wasn’t just me she inspired. Recent research from the Geena Davis Institute on Gender in Media proves that Scully motivated a gene
  
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• 6 reasons why IT workers will quit in 2018

  27-04-2018 12:00
  IT leaders looking to retain top talent have their work cut out for them this year, as one-third of IT workers are eyeing a new job in 2018, according to the 2018 IT Career Outlook report from Spiceworks.But the reasons why IT pros are on the hunt for new employment underscore generational differences, Spiceworks found in surveying 2,163 IT workers from North America and Europe. As such, the trick to retaining current staff, or attracting new workers, may differ depending on whether you’r
  
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