• IDG Contributor Network: How one IT leader measures the business value of IT

    In part one of this Q&A series, I sat down with Jeff Rauch, vice president of IT at ICW Group, a leading national insurance carrier with over 300,000 customers and 700 employees. Jeff shared his thoughts on the changing role of IT, how he is thinking about insurtech disruptors and the future of the insurance industry as a whole. (Disclosure: ICW Group is a customer of my employer, MuleSoft.)With Jeff noting in part one that his organization’s success will be largely determined by how
  • IDG Contributor Network: What technology risks can cause software outsourcing to fail?

    Software development outsourcing is a strategy known to all IT departments – and embraced by many. In our discussions with business and IT leaders, we find that some companies have attempted to use outsourced software development, but the results were dissatisfying and – sometime disastrous. We found the root cause of the issues were not systemic to the decision to outsource nor caused by the outsourcing partner, but rather caused by internal company factors that ultimately prevente
  • IDG Contributor Network: How to build value into sourcing deals

    The sourcing advisor community has a unique vantage point. On the one hand, it represents a wide range of enterprise clients with pressing business, operations and technology challenges. On the other, it cultivates leading-edge technology providers that are positioned to help meet those needs. In this interview with Anupam Govil, a partner at management consulting firm Avasant, we hear from an expert sourcing advisor about the enterprise focus on cloud transformation and automation, the need fo
  • The hidden truths of IT’s gender pay gap

    Studies consistently show that the gender pay gap is real. Even in IT, where the need for verifiable skills and a time honored belief in meritocracy should help level the playing field, women take home less pay than men. But a strange thing happens when accounting for the exact same education, experience, job title and industry: the pay gap disappears. Men and women with similar backgrounds in similar roles get paid the same.In the fall of 2015, PayScale released a massive compensation study th
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  • IDG Contributor Network: Does your audience trust you and your body language?

    In an earlier post, I addressed the role of body language in business presentations: Do you speak body language?Concerns over body language are one of the top concerns of nervous presenters. Many presenters are afraid of losing control over their presentations and that begins with a feeling they have lost control over their own bodies. They are afraid they will tremble, wave their arms, or pace nervously about. As previously noted, general presence, position, orientation, quiet hands and a
  • IDG Contributor Network: Robotic process automation is reworking supply chains

    Robotic Process Automation (RPA) is a powerful set of digital tools that is poised to have a dramatic effect on the services industry, particularly the business process industry. RPA tools automate well-understood processes currently being done by hand and that have been outsourced. But from our findings in my employer Everest Group’s Pinnacle Model research on enterprises that undertake digital journeys, we believe companies will inevitably apply RPA to work that is not currently ou
  • 8 top job search apps

    Apps to take your job search mobileImage by Getty ImagesJob hunting is a lot of things. Discrete isn’t one of them. Running job searches and touching up your resume at work is, of course, frowned upon. But what if you could make use of your too-long commute? Or your lunch hour? Say hello to the handy, portable job-searching app.To read this article in full, please click here
  • IDG Contributor Network: A look at growing Agile trends

    This month, VersionOne released their 12th annual “State of Agile” report. Many companies use this report as a weather vane for software delivery trends. Let’s look at those changing trends and examine how they could impact your bottom line. Please note that executives comprise only 3 percent of the roughly 1,500 respondents. However, most leaders will be more interested in the overall results and not the details of Agile delivery.The report provides plenty of metrics and
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  • BrandPost: Built in or Bolted On?

    In a previous post, we established infrastructure security as a top business concern for senior management in information and technology.  New trends and practices such as IoT, open-source technologies, greater transparency and improved connectivity, have dramatically changed the way we collect, store, move and use data. What is also changing is the conversation on how to approach cyber risk.Security or Resiliency?Until now, most businesses have focused on cybersecurity. This view is techn
  • IDG Contributor Network: Why data science must stand at the forefront of customer acquisition

    Though flashy advertising campaigns tend to get most of the attention, in reality, data science is what will ultimately have the biggest impact in ensuring effective customer acquisition.Just how valuable can big data be for a business? Some analysts believe that simply increasing data accessibility by 10 percent can help the average Fortune 1000 company generate an additional $65 million in income.Quality data can be even more valuable for new startups. When you have a limited marketing budget
  • IDG Contributor Network: How artificial intelligence will transform the role of IT in 2018

    IT teams in 2018 are facing competing pressures amidst frustrating constraints.Executives want to enjoy the benefits of hot trends like digital transformation, so they look to IT to create new revenue streams, improve customer engagement, optimize operations, and otherwise exploit the magical, transformative powers of technology.Employees are accustomed to the immediate gratification and simplicity of consumer apps and experiences, and expect ever more out of workplace services.Most IT teams em
  • CIOs reveal their artificial intelligence strategies

    Artificial intelligence (AI) has captured the human imagination for millennia. According to Greek myth, Hephaestus, blacksmith of the gods, forged the gigantic bronze automaton Talos to safeguard the isle of Crete. Talos was animated with ichor, an ethereal fluid that flowed like blood in the gods’ veins. The metal colossus hunted pirates and invaders with abandon, hurling massive boulders to fend off unwelcome ships while circling Crete three times per day. Most significantly, this self-o
  • Why data analytics initiatives still fail

    Executives talk about the value of data in generalities, but Michele Koch, director of enterprise data intelligence at Navient Solutions, can calculate the actual worth of her company’s data.In fact, Koch can figure, in real dollars, the increased revenue and decreased costs produced by the company’s various data elements. As a result, she is well aware that problems within Navient’s data can hurt its bottom line. A mistake in a key data field within a customer’s profile

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