• BrandPost: How AI Makes Your Work Life Better

    Early next year, millions of Bank of America account holders will get access to a new personal banker named Erica. She’ll check account balances, make money transfers, pay bills, and perform dozens of other tasks. Erica doesn’t get tired or rude, and she’s on call 24/7.As you probably guessed, Erica is a next‑generation chatbot, or automated conversational agent. Unlike predecessor bots that primarily answered questions, Erica can perform a variety of basic tasks in
  • IDG Contributor Network: Launching strategic IT initiatives: A negotiation exercise between IT and its business partners

    The past couple of months have been filled with new beginnings, especially for IT groups. Armed with new budgets and post-holiday enthusiasm, many IT organizations were preparing to launch major initiatives in 2018. Although most IT execs have learned what it takes to implement successful initiatives, we are all guilty of skipping key steps in the planning process in the interests of getting underway before budgets are cut or business enthusiasm wanes. Skipping or shortchanging the essential ne
  • IDG Contributor Network: Where does an IT project manager’s job end?

    A CIO asked me this recently because his team were expressing an interest in extending their role so that they could assess their project “from the other side.”Traditionally, as a project manager you declared “job done” when a project transitioned into service. One project manager I know used to have a bottle of Moet in the fridge labelled with the project name and due date and would only pop the cork when the project was handed over to the IT service team. He used to ca
  • IDG Contributor Network: What workers really think about automation

    Founders and Silicon Valley techie types have been known to wax poetic about the promise of knowledge work automation for restoring work/life balance, improving productivity, and even creating millions of new jobs. For economists, the conversation about automation tends to focus on lost jobs and other potential negative impacts on communities. The problem with these arguments is that they often take place between thought leaders on either end of the spectrum, and don’t include the voices
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  • IDG Contributor Network: 10 ways GDPR can deliver a return on investment for your business

    As we hurtle towards May 25 and the implementation of General Data Protection Regulation (GDPR), organizations holding data on EU citizens are busily making the changes necessary to make sure they’re compliant. A quick Google search of GDPR will present you with a vast amount of research tracking businesses’ readiness for the regulation. The findings vary, but most paint a gloomy picture. Findings from law firm Blake Morgan, for example, found that 9 out of 10 companies in their stu
  • IDG Contributor Network: 5 lessons for successfully splitting a company

    In early 2015, when The Manitowoc Company decided to split into two companies, the executive leadership called on the CIO, Subash Anbu, to lead the charge.The transformation would be the most consequential in its 113-year history. Leaders from the company, then a diversified manufacturer of cranes and foodservice equipment, decided that the whole of the diversified organization was no longer greater than the sum of its parts. It would split into two publicly-traded companies: Manitowoc (MTW), a
  • How to turn ‘high potentials’ into enterprise leaders

    We all know that talent makes or breaks us, but how much time do we devote to talent management? When Andy Newsom, senior vice president and CIO of $6.9 billion global life sciences company CSL Limited, told me he allots at least 15 percent of his time on formal talent management, I asked him to tell me more.When did you start your talent management program?I have been with CSL Behring for 33 years. When I became CIO seven years ago, we were a federated IT organization with seven IT teams

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