IT Executive news

• BrandPost: The AI Revolution in Customer Service

  28-09-2017 20:42
  Every time you order food delivery through a chatbot or ask your phone for directions in an unfamiliar city, you're interacting with artificial intelligence. AI has finally become truly usable, and that promises to transform customer service.AI-powered transactions are already helping automate customer-facing interactions. And the benefits are real: with AI technology behind self-service tools, a contact center can handle many more simple interactions at once in far less time, reserving human re
  
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• Salesforce administrator responsibilities: What needs to be done and when

  28-09-2017 20:27
  Salesforce adminsistrators are responsible for tasks ranging from helping users develop reports and reset passwords to maintaining data quality, adding fields, and running backups, among many others. Those ad-hoc tasks do not a job description (or MBO checklist) make, so here's a look at what admin tasks need to be done – and when.Let’s start at the beginning:  just because Salesforce is in the cloud doesn’t mean that it’s not a core IT asset.  You don’t o
  
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• IDG Contributor Network: In praise of paranoia

  28-09-2017 20:00
  I hope there will never be a Nobel Prize for business thinking because if there is, it will doubtless go to all the wrong people. Business school experts would, I expect, scoop the prize year after year. They, after all, say more clever things more articulately than practitioners, despite mostly never having run a proper business.My nominee for such a prize would have been Andy Grove, who took Intel from being Yet Another Semiconductor Company to decades of leadership in a very tough sector. For
  
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• IDG Contributor Network: Why we need to change our approach to measurement to drive innovation

  28-09-2017 19:00
  As a CIO at an organization that assists other CIOs to deliver more value to their business, I often speak to peers to determine what they’re doing (or need to do) in their own businesses to drive results.To my mind, with the IT team generating so much data and a wealth of information readily available at the fingertips of the C-Suite, the key to determining our impact ultimately comes in calculating how we enable and drive revenue. And the primary way we can achieve that is by creating a
  
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• IDG Contributor Network: 3 ways CIOs can beat the innovation curve

  28-09-2017 18:45
  The innovation race is on and companies are scrambling to keep up at all levels of the market. There does not seem to be a more advantaged position – large companies are falling to upstart rivals, and entrenched giants are wielding their sizable assets to buy out their competition. It does not matter where you sit, you are under constant pressure to make the next move.“Moore's Law states that computing power will roughly double every two years,” writes Patrick Thibodeau for Com
  
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• IDG Contributor Network: Widespread cybercrime costs reaching $11.7 million on average per organization

  28-09-2017 18:09
  Along with the proliferation of cybercrime, damages are reaching a new all-time high. Whether they’ve happened at Yahoo, Equifax or Deloitte, large-scale breaches are creating headlines at an unprecedented frequency. According to research from Accenture and the Ponemon Institute, in 2017 the average cost of cybercrime globally climbed to $11.7 million per organization. This equals a 23 percent increase from the $9.5 million reported in 2016, and a whopping 62 percent rise in the last five
  
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• IDG Contributor Network: Product management using business architecture

  28-09-2017 16:24
  I would not be surprised if most digital transformation initiatives in the future involve product (and service) management. Yet, literature about this subject is scarce. Product managers often work in isolation from the rest of the company, even if product management — which can be either the creation of a new product or, more often, the revamping of an existing one — involves multiple types of customers, business units, functionalities, capabilities, and sets of business strategies
  
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• Pre-Order the New Echo, Echo Plus, or Fire TV Here - Deal Alert

  28-09-2017 16:23
  The 2nd generation Echo costs just $99, and has a 2.5” downward-firing woofer and 0.6” tweeter powered by Dolby to deliver crisp vocals and dynamic bass throughout the room. You can play music from Amazon Music, Spotify, Pandora, iHeartRadio, TuneIn, and more. With Amazon Music, you can search by lyrics, time-period, or let Alexa pick the music for you. You can also listen to audiobooks from Audible, podcasts, radio stations or news briefs. Make calls, set alarms and timers, ask
  
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• IDG Contributor Network: Duality of a CIO’s responsibility

  28-09-2017 15:39
  IT can often be a very emotional experience. Don’t believe me? Here’s an example:I tend to think I’m a pretty sane guy. But there are several things that never fail to make me lose my mind.Inconsiderate Driving. I’ll be fine, mentally communing with my commute. Suddenly someone will cut me off. Two seconds flat and I’m insane.* And that’s when I’m not even in a hurry.
  Fallible Technology. I’ll be just about to hit my day running, ready for a 9 a.m.
  
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• BrandPost: 6 Reasons to Modernize with Intel® and Microsoft

  28-09-2017 15:05
  Continuous technological change is a simple fact of business life, and anyone who opts out of “keeping up" does so at great risk by being vulnerable to new security threats, and having difficulty attracting and retaining talented employees.exemplifies this dynamic more than the emergence of two important technology advancements: the growing acceptance of Windows 10 Pro for business, and the release of 7th generation Intel® Core™ vPro™ processors in a wide range of device fo
  
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• 10 critical security skills every IT team needs

  28-09-2017 12:00
  As hackers become more sophisticated, and attacks more frequent, it’s no longer a matter of if your organization becomes a target, but when. That reality has forced many organizations to reassess how they address security efforts, and how best to allocate scarce resources toward mitigating the damage as quickly as possible.Here, having the right mix of security skills on board is key.“For a lot of our clients, they’re starting to realize that while they certainly want to hope f
  
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• IDG Contributor Network: CIOs, are you prioritizing security?

  28-09-2017 00:42
  The modern day CIO has a rapidly growing number of priorities, most of which are driven by the mega trends of digital transformation and cloud migration. They must also spend time and resources ensuring that the existing lines of business continue to function seamlessly and drive revenue. This frenetic environment is best described pictorially (below) and a pure tactical approach will certainly result in sub-optimal results.Security is important but not a priority
  Too often, security is an area
  
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