• BrandPost: Huawei Services, STEPS to cloud

    Huawei Enterprise Services is helping more customers around the worldDuring the past six years, the Enterprise Business Group has been developing and growing its services business. Today we serve thousands of customers worldwide, from small and mid-sized businesses to large multinationals in more than 170 countries. Through an ecosystem of Certified Service Partners Huawei can service more customers, and provide training and certification to more engineers worldwide. To help customers grow
  • IDG Contributor Network: An ode to embrace your calling: for the love of phones, not 'exits'

    In 2014, shortly after I’d accepted the Executive Vice President of Worldwide Engineering at Polycom, a man came to see me in my San Jose office. He was in my org chart but didn’t report to me directly. Thankfully, the handlebar mustache and half-frame circular glasses betrayed what would have otherwise been an anonymous face.His name is Jeff Rodman, Polycom’s co-founder. And he had come to find out if I was worthy. Jeff was not overt or confrontational about it. I am not even
  • IDG Contributor Network: The 4 dimensions of successful innovation

    Pushing out some AI chatbot front-ended PoC might get you a few headlines. But it’ll do nothing for the long-term survival of your company.Technology is not the answer to your company’s survival. It’s purely an enabler.Industry is changing fast; companies now recognize the need to adapt, innovate and think differently. And I’m sure most of you reading this will be well underway with your x-year transformation programs.My question is how flexible is your approach and how r
  • IDG Contributor Network: Introducing the AI-defined infrastructure

    Software-defined infrastructure (SDI) are one of the most popular and ongoing trends within data centers and cloud environments leading to better infrastructure flexibility by developing the infrastructure based on scripts respectively source code. However, SDIs are more and more becoming just a means to an end since automation, sophisticated algorithms and thus intelligent systems are leading to an artificial intelligence-defined infrastructure (AI-defined infrastructure, or ADI).SDI is not dea
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  • BrandPost: Next-Gen Business Automation Helps Enterprises to Reclaim Lost Time

    There’s been a lot of talk lately about the promise of automation to transform business, but most of the discussion has focused on self-driving cars and robots. These are significant advances, no doubt about it -- but if you focus on only these high-profile examples, you might miss a much larger opportunity: automating the repetitive work performed daily by millions of information workers.Automation in the office isn’t new, but efforts to date have focused on a handful of key process
  • IDG Contributor Network: Managing risk: 5 ways you can be liable in the cloud

    Pricing, scale and reliability are all important factors when choosing a cloud provider, but they are only the tip of the iceberg. You must also ensure your data and the network are protected, and you want to select a provider with offerings that work for you and your growing company. Furthermore, you need to understand your liability risks in the cloud and how your users, suppliers, subcontractors and providers impact it.These risks often get overlooked by most CIOs of small- and medium-sized c
  • IDG Contributor Network: Fighting malware with P2P cyber protection

    Computer viruses and malware are not a new problem. For as long as people have had computers and the ability to enter data, there have been those all too eager to wreak havoc on these systems for personal gain or simply to cause chaos. This back-and-forth in technology has led to the growth of what is now a multibillion-dollar cybersecurity industry. Today, users can choose from hundreds of antivirus services, malware protection suites, and more.Even so, the problems associated with malware and
  • IDG Contributor Network: How are the Deep Web and Dark Web affecting healthcare today?

    Did you know that only 4% of the Internet is visible to the general public? Yes,  the Clear Web is where we do daily things like check email, Facebook, and Twitter and buy things from Amazon, etc. These are all the web sites and web pages that a search engine like Google can find. The other 96% is made up of the Deep Web, a subset of the Internet that cannot be found by search engines like Google. This includes all web pages that are behind membership logins, all company and organization we
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  • What is ITSM? Managing IT to serve business needs

    What is ITSM?
    IT service management (ITSM) is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented IT services. Unlike other IT management practices that focus on hardware, network or systems, ITSM aims to consistently improve IT customer service in alignment with business goals.ITSM encompasses multiple IT management frameworks that can apply to centralized and de-centralized systems. There are multiple frameworks that fall un

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