• IDG Contributor Network: Why CXOs need to jump off a plane

    Last year I stepped out of a small airplane at 10,000 feet for my first-ever tandem skydive. I was celebrating a milestone birthday.As I reflected on it the next day, I could not help but think of the parallels with the IT project execution context.Starts off with trepidation and uncertainty – a vague understanding of what lies ahead but little clarity. (Project is initiated.) Then comes the chaos of the free-fall. Noisy. Rushing wind. A couple of flips and somersaults while hurtling
  • IDG Contributor Network: How to avoid digital downfall: the Toys R Us case, part 1

    Three months ago, the Wall Street Journal reported how increasingly investors and boards of Fortune 500 companies like Ford Motor were firing superstar CEOs for deficient business transformations. Obviously, this trend continues as the New York Times reported last week, Toys R Us, one of the world's largest toy store chains, has filed for bankruptcy protection, becoming the latest casualty of the digital disruption facing traditional businesses.As per my research, and I guess, following technolo
  • IDG Contributor Network: What makes a winning product?

    Why do some products succeed while other highly innovative products fail? If you ask Clayton Christensen, a Harvard Business professor considered one of the world’s leading experts on innovation and growth, he’ll tell you that when customers buy products, they are “hiring” them to help with jobs to be done. Winning products get the job done.To illustrate his point, Christensen has spoken frequently about his work with McDonald’s to help the fast food chain improve t
  • IDG Contributor Network: The backward way of gathering enterprise software requirements

    Imagine you were moving to a new city and wanted to buy a house. You contacted a local architect and asked him to design your dream home. He interviewed each member of your family to discover needs and wants and eventually produced a set of plans. Then you took your plans and started looking for a house that met those specifications. Absurd isn’t it? And yet that is exactly the way organizations approach major software purchases like ERP.It’s easy to see why this happens: Buildi
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  • IDG Contributor Network: What Apple’s App Store can teach us about digital transformation

    When the iPhone launched in 2007, Steve Jobs didn’t want the device to include native third-party apps. Originally, Jobs wanted developers to create web 2.0 and Ajax apps with modern web standards that could integrate with iPhone services. It failed to take off, and Jobs corrected course within four months.Fast-forward a decade and the repository of native third-party apps in Apple’s App Store has reached 2.2 million, driving over $70 billion of revenue for its global developer commu
  • How to plan a CRM project that's guaranteed to fail

    Nearly every cloud CRM project has attributes of winners and losers, and the project manager’s job is to get the best outcome possible given the resources and requirements.  But there are some project characteristics that almost guarantee a crummy outcome – in some cases irrespective of platform and the finesse of the project manager. So in a modern day rendition of Gomez Addams, let’s try to create the technical pre-conditions for the perfect train-wreck cloud CRM pr
  • BrandPost: How Automation Can Lead to Innovation

    Most business leaders will tell you that creativity is critical to business success. In a study by Forrester, 82% of leaders surveyed believed in a strong connection between creativity and business results. And that’s not just perception. Companies with cultures that encourage creativity outperform their competitors by driving innovation, revenue growth, and market share.Furthermore, over two-thirds of the companies that were ranked highly for fostering creativity have received awards and

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