IT Executive news

• BrandPost: Defining Real-Time Responses – How Fast Is Fast Enough?

  22-09-2017 18:27
  The less time your customers have to wait while your agents gather information, the higher their satisfaction—and the more likely they will keep coming back.In fact, according to research by Bold360 and Ovum, 62% of customers say it takes five or more different interactions to resolve their issues, and 43% of consumers feel it takes too long to reach a customer service agent in the first place. Simply put, the ability to quickly solve a customer's problem on the first touch is a powerful c
  
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• BrandPost: Simplified Global IT Procurement

  22-09-2017 18:22
  If your organization has an international footprint, Connection's GlobalServe solution offers the seamless global IT procurement you need to efficiently deliver technology around the world. From triage management and lead-time challenges to SKU conversion and more - let us help you solve your toughest global procurement challenges.Our team is well established, with decades of technology experience at home and abroad. Whether you're procuring IT for a branch office across town or an office halfwa
  
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• IDG Contributor Network: Are you organized for success?

  22-09-2017 15:24
  Gary Hamel has suggested over the last couple of years that "modern management" has reached the limits of improvability. Gary has even said something that I found amazing upon my first read. Most of our current management concepts—organization charts, spans of control, standardized job descriptions, and variance reporting “were invented by individuals born in the 19th century, not long after the end of the American Civil War.”Given that IT organizations are chartered with autom
  
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• IDG Contributor Network: Conversational workspaces are the new face of enterprise collaboration

  22-09-2017 15:22
  As I look out at the landscape of the uber-digital workplace market, it is clear that we are shifting towards conversational environments, with newer interfaces, in what is emerging to be new conversational workspace platforms, that are being launched by a plethora of providers from startups to established collaboration players.I’ve covered the collaboration market for many years and we are witnessing a sea change and a paradigm shift, not only in technology, but also in user expectations
  
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• IDG Contributor Network: 4 ways to halt data thieves

  22-09-2017 14:58
  Small- to medium-sized businesses are struggling to reduce the complexity of cybersecurity management while maintaining defenses against a growing threat landscape. Companies traditionally have layered multiple security technologies to bolster their security posture, but technology alone can’t keep up with recognizing and stopping emerging threats. Cybersecurity is now a corporate business continuity concern and should be a line-item in a recovery plan or policy.Many smaller organizations
  
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• IDG Contributor Network: Can your rev rec software support these complex challenges?

  22-09-2017 13:30
  In an earlier post, I discussed many of the key challenges in accounting for revenue under ASC 606. In my last column, I detailed the four key system requirements you should look for in any kind of automated revenue recognition solution.Beyond those basics, any technology solution will also need to have the functionality to handle dual reporting capabilities, provide flexibility for customization of complex revenue streams and to produce essential reporting necessary to comply with the enhanced
  
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• Still asking why tech struggles with diversity and inclusion? Google it

  22-09-2017 13:00
  “A diverse mix of voices leads to better discussions, decisions, and outcomes for everyone,” is the quote from CEO Sundar Pichai that is prominently displayed at the top of Google’s diversity page. The page also has sections outlining the company’s diversity initiatives as they apply to hiring, recruiting, inclusion, education and community efforts. Cool. That all sounds lovely.The contrast between these “bumper sticker values” or values that “look good
  
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• Career advice: IT leaders on how to land an executive role

  22-09-2017 12:00
  For ambitious IT professionals with an eye on the C-suite, there are ways to establish yourself as the obvious choice for an executive IT position. But it requires more than just technical skills. You need business, communication and leadership skills to make it to the top.“If you’re at a stage where you’re already being considered for an executive position, you’ve already proved your technical prowess. To get to the next level, you have to prove that you are a trusted ad
  
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• IT jobs report, 2017

  22-09-2017 11:45
  How do IT salaries compare across the U.S.? What tech skills are most in demand? What companies get the nod as the best places to work? CIO’s 2017 IT Jobs Report brings all of this information together in one report, broken out by region.To read this article in full or to leave a comment, please click here(Insider Story)
  
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