Call Centre news

MaxContact Partner Community Event

13-08-2026 14:00 via callcentrehelper.com

Date: 29 September, 2 PM – 6 PMLocation: Manchester Deansgate Hotel, Manchester, Greater ManchesterRegister NowFirst look at Auto QA at Scale, a real partner and client success story, and the launch of our refreshed partner programme.Join MaxContact for an afternoon specifically for MaxContact’s existing and prospective partners. A first look at Auto QA at Scale, a real partner success story, and the launch of their refreshed partner programme. 2:00–4:45pm, followed by networki

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Call Management Software – A Guide For Small Businesses

13-08-2026 10:30 via callcentrehelper.com

Asiya Gorelik at Zoom covers what call management software actually does, the features that matter most, how it compares to a basic phone system or a full contact centre, and how to choose the right solution for your business.When your business starts getting more calls than your team can handle manually, or when you realize you have no idea how many calls you’re missing, it’s time for call management software.It’s what turns a basic phone line into a professional business comm

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Agentic AI vs Generative AI: What’s the Difference & Why It Matters

13-08-2026 10:30 via callcentrehelper.com

Agentic AI and generative AI help contact and call centres personalize their services, improve customer experience, ease agent workload, and enhance the image of the business.These artificial intelligence (AI) automation solutions not only generate content and help you brainstorm ideas but also answer your
customers’ questions, help them manage their accounts, process refunds, and even upsell your products. AI has become one of the most talked-about technologies today-but not all AI system

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Case Study: Transport for London Saved 2000+ Hours With Netcall

13-08-2026 09:30 via callcentrehelper.com

The ChallengeTransport for London (TfL) faced an urgent challenge: Migrating over 20,000 critical engineering files from an obsolete, unsupported legacy system to their new application.
With increasing alerts about discontinued functionality being issued and the constant risk of complete data loss, Transport for London needed a solution to handle complex data migration while preserving the integrity of essential track engineering information.The Product Register served as a ‘kit of parts&r

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