• BrandPost: For Dollar Shave Club, Building the Right Data Stack Is Key to Optimizing the Customer Experience

    Dollar Shave Club (DSC) is a leading provider of personal grooming products delivered by mail to its members via a variety of flexible plans. The company has grown rapidly in just a few years and is often lauded for its superior member relationships. As an organization committed to excellence, DSC needs to continually enhance its operations to become more agile and flexible, while increasing its responsiveness to customers.DSC’s mission statement encapsulates how the brand defines the con
  • BrandPost: Operational Excellence Starts with a Strong Foundation

    Cloud computing is growing by leaps and bounds. Over 70 percent of companies have shifted at least part of their IT operations to the cloud, according to the International Data Group.To be competitive in the growing cloud-based business market, enterprises need to bolster their cloud services’ reliability. Customer-centric attributes like continuous uptime and ease of use are table stakes. Honing these attributes isn't easy. Today, every service – whether internal or customer-facing
  • IDG Contributor Network: Sole sourcing negotiations: SI tactics and CIO countermeasures

    The SI engagement playbook
    Make no mistake, your SI’s plan to secure a sole source award for your Implementation is set in motion from the moment they land resources to begin the strategy phase of your transformation initiative. There are several key tactics SIs will employ to lay the foundation to obtain a sole source implementation award:
    SIs immediately begin by endearing themselves to your senior leadership and quickly work to establish trust and gain insights into your organization.
  • IDG Contributor Network: Winning, losing and how you approach change

    Jack Welch quotes were the rage among hard-charging business leaders of the 1990’s This is one of my favorites: "The difference between winning and losing is how the men and women of our company view change as it comes at them." In 1997, Welch was referring to preparing for and responding to the anticipated radical changes on the horizon. Digital transformation had begun, but no one called it that. It was mainly about faster desktops and this new thing called the internet.The aspirat
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  • BrandPost: AI: Making Sense of the Industrial Internet of Things

    Industry 4.0 is, in a good way, forcing companies’ hands to make change. The exciting promises of emerging technologies like Industrial Internet of Things (IIoT) and artificial intelligence (AI) are propelling enterprises faster along their transformational journeys. This is particularly true for sectors that rely heavily on operational technology (OT), such as manufacturing, transportation, energy, and healthcare.Previously, this series explored IIoT, as well as the need for edge and fog
  • IDG Contributor Network: Social CIOs share their experiences leading business transformation at #CIOChat live

    Put distinguished CIOs in a room and you’re going to get a lively discussion. Now bring active social CIO that regularly participate at #CIOChat on Thursdays at 2pm ET and #IdgTechTalk earlier at 12pm for a live conference organized by Myles Suer – who’s also a regular columnist here at CIO.com – and you’re going to get an earful of great advice and hard lessons learned.To read this article in full, please click here
  • XaaS: Making the shift to services-oriented IT

    When Srini Koushik talks about shifting to internal IT services that employees can access in a self-service model — sometimes referred to as “everything as a service” (XaaS) — he likens it to the saying: “The more things change; the more they stay the same.”To read this article in full, please click here(Insider Story)

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