• IDG Contributor Network: Do you know how much stress is costing your business?

    At the core of most companies exists a sometimes-silent debate about the relationship between stress and productivity. Most modern corporate leaders would agree that it’s important to invest in culture, but to what extent? Is there a point of diminishing returns where a too-relaxed culture harms performance? And if leaders toss culture aside and push workers harder and harder, do the short-term gains justify the long-term costs? Finding the balance is a challenge, especially in high-growt
  • IDG Contributor Network: Do you how much stress is costing your business?

    At the core of most companies exists a sometimes-silent debate about the relationship between stress and productivity. Most modern corporate leaders would agree that it’s important to invest in culture, but to what extent? Is there a point of diminishing returns where a too-relaxed culture harms performance? And if leaders toss culture aside and push workers harder and harder, do the short-term gains justify the long-term costs? Finding the balance is a challenge, especially in high-growt
  • IDG Contributor Network: Why a smart city is an asset to the citizen and the city itself

    In some ways, the phrase “smart city” has lost its meaning, likely because of all the buzz around it. And quite frankly, the majority of cities we work with are already “smart” with universities, cultural attractions and businesses doing innovative work.But the conversation has to be about connecting it all together.Think of a puzzle piece. A puzzle piece by itself is useless, but when it’s joined with the other pieces, now you see the whole picture. What I mean he
  • IDG Contributor Network: Why big tech firms are going after the primary care experience

    A few months back, I had argued in this column that the coming battle in health care would be over who "owns" the consumer.  Recent research and market development both point to how this is playing out among the traditional and non-traditional firms, as well as the significant challenges they must overcome.As the impending mega-mergers between health care giants CVS-Aetna and Cigna-Express Scripts inch closer to final regulatory approvals, Amazon and Apple, the two most talked about emergi
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  • IDG Contributor Network: Collaborative behavior as a path to open office success

    According to the International Facility Management Association, 70 percent of US-based offices today have some form of an open office concept. However, this popular workplace trend is far from perfect. In fact, in some cases open offices are doing the opposite of what they were set out to accomplish: encourage relationship building, employee health and flexibility.    Employees who work in an open office space seem to agree that the setup can be noisy and chaotic. Even the latest
  • IDG Contributor Network: These 3 types of customer data platforms are not one in the same

    Gartner found that 89% of businesses are going to compete on the basis of customer experience in the coming years. This new reality has led to a recent surge in interest in customer data platforms (CDPs), and that’s because CDPs solve one of the great challenges companies face today when it comes to customer experience: unifying siloed customer data into an easily accessible and persistent Golden Record to know all that is knowable about customers.Although interest has increased, there is
  • IDG Contributor Network: These 3 types of customer data platforms are not one and the same

    Gartner found that 89% of businesses are going to compete on the basis of customer experience in the coming years. This new reality has led to a recent surge in interest in customer data platforms (CDPs), and that’s because CDPs solve one of the great challenges companies face today when it comes to customer experience: unifying siloed customer data into an easily accessible and persistent Golden Record to know all that is knowable about customers.Although interest has increased, there is
  • IDG Contributor Network: Should CIOs be more open to playing in someone else’s digital sandbox?

    In previous articles I’ve discussed how CIOs have an evolving role in today’s market. The time and innovation demands are stretching CIOs thin.Traditionally, CIOs have enjoyed tight control over their processes. Everything from the hardware (server stacks, access points, etc.) to the teams that keep the technological foundation of their company operating were tightly controlled and managed internally.The challenge with a tightly controlled, in-house solution for large-scale organiza
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  • IDG Contributor Network: State of PA takes on digital transformation initiative top improve citizen services

    I recently attended the PA TechCon event in Harrisburg, PA where John MacMillan, Deputy Secretary for Information Technology and Chief Information Officer for the Commonwealth of Pennsylvania, opened the session with a motivating talk about the need to improve citizen services.Listening to MacMillan speak about the importance of focusing on the needs of citizens reminded me of a business executive speaking to his staff rather than a CIO whose three-decade career has provided him expertise in ar
  • IDG Contributor Network: State of PA takes on digital transformation initiative to improve citizen services

    I recently attended the PA TechCon event in Harrisburg, PA where John MacMillan, Deputy Secretary for Information Technology and Chief Information Officer for the Commonwealth of Pennsylvania, opened the session with a motivating talk about the need to improve citizen services.Listening to MacMillan speak about the importance of focusing on the needs of citizens reminded me of a business executive speaking to his staff rather than a CIO whose three-decade career has provided him expertise in ar
  • IDG Contributor Network: A simple, 5-step process that leads to collaborative success

    Collaboration is not just a business buzzword, it’s what drives successful businesses.And yet, many executives confuse collaboration with communication. They are not the same thing. Communication is the exchange of information between people. Collaboration happens when teams work together to generate work product that’s greater than the sum of each individual’s contributions.While collaboration needs seamless, continuous communication, those two things shouldn’t be consi
  • IDG Contributor Network: Humans and machines meet in the missing middle

    Much has been said about how artificial intelligence (AI) systems can automate some processes to make them more efficient. Far less attention has been paid to AI’s greater power: enabling humans and machines to leverage and amplify each other’s strengths.It’s about understanding the “and” between human and machine as well as between automation and augmentation.I truly believe that humans and machines can become symbiotic partners, working together and pushing one a
  • IDG Contributor Network: From sleeping pods to remote work plans, are companies becoming too flexible?

    Once upon a time a business leader was expected to arrive at the office, bowler hat on head and rolled-up umbrella at the ready, regular as your grandad’s watch. He, of course, stuck around until 5 p.m. every day, unless he had reached a certain level of seniority when meetings could be taken on the golf course one afternoon a week.That’s how it used to be, or at least that’s how we imagine it was, all very predictable and inflexible. The advent of IT changed all that, and Wi-
  • IDG Contributor Network: Drones in the supply chain: the evolving drone landscape and ecosystem

    According to Goldman Sachs, the drone market is projected to be a $100 billion opportunity between 2016 and 2020. Key markets include military ($70 billion), consumer ($17 billion), and commercial/civil ($13 billion) with the latter being the fastest growth opportunity.In recent years, there’s been no shortage of media attention on both the positive and negative aspects of drone deployments. We’ve witnessed humanitarian success stories after various hurricanes, flooding events and e
  • 7 secrets to predictive analytics success

    Predicting the future has always been a dicey proposition. Fortunately, the arrival of predictive analytics technology, which allows users to project future outcomes based on historical data and analytics techniques, such as statistical modeling and machine learning, has made forecasting results and trends far more reliable than in past years.To read this article in full, please click here(Insider Story)
  • Driving digital strategy at Agero

    Coming to an unexpected halt can make drivers tense, frustrated, and scared — whether the mechanical failure occurs on a rural avenue or a busy interstate. Agero, a Massachusetts-based provider of connected vehicle, roadside assistance and accident and claims management services, responds to more than 12 million such incidents annually.To read this article in full, please click here(Insider Story)

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