IT Executive news

• IDG Contributor Network: What gives you the right to be a retailer? Ask your customers!

  16-07-2018 20:35
  Companies of all types, sizes and flavors—from utilities to hotel chains—are more deeply exploring their roles in retail. While these companies are already customer-facing organizations, as retailers they are progressing into a more direct “channel” relationship with their valuable customers. As a significant part of that, they’re identifying what additional products and services their customers want or need them to offer.Should your consumer-facing company be a re
  
  Read more

• IDG Contributor Network: Training as a strategic approach to recruiting and retaining IT talent

  16-07-2018 18:46
  As the shortage of skilled IT talent becomes more severe, the war for quality talent is increasing in intensity. No matter whose studies you believe, everyone is in general agreement that there will be a shortage of millions of skilled IT professionals in the next few years. It is the perfect storm of one generation retiring at an increasing rate, more companies “going digital” and needing IT skills, and higher education is not preparing nearly enough new graduates with IT skills.Th
  
  Read more

• IDG Contributor Network: How the power of communication serves IT

  16-07-2018 18:45
  I recently had a very interesting and thought-provoking discussion with Michael Gabriel, the former CIO of HBO and currently the founder and CEO of Quantum Barometer. We discussed how interpersonal communication between IT individuals and open two-way communication between IT leadership and those working with and within IT can maximize efficiency, effectiveness, and the value of IT to the overall organization.We began by considering issues that can arise if open communication cannot be attained
  
  Read more

• IDG Contributor Network: 5 ways successful C-suite executives can gain better control over their assets

  16-07-2018 18:30
  In a recent Harvard Study, American employees rated 94 percent of their executives poorly in decisiveness. Among C-suites, “analysis paralysis” runs rampant, destroying the ability to make quick, effective, and profitable decisions.That’s a recipe for disaster, not success. And that decision-making shock often hurts the ROI of every resource within an executive’s realm of control – time, money and people.Not because those assets are intrinsically shifty, but becaus
  
  Read more

• Advertisement

• What is a Net Promoter Score (NPS)? A simple metric to gauge customer loyalty

  16-07-2018 12:04
  Developed by Fred Reichheld at Bain & Company, the Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction using an index that ranges from -100 to 100. Customers are asked one question – if they’d recommend the company to a friend – and then asked to respond using a scale from zero to 10, with zero being “not likely” and 10 being “extremely likely.” Customers are then organized into three categories as detractors, p
  
  Read more

• EU lawmakers threaten businesses relying on Privacy Shield

  16-07-2018 12:00
  A vote by European Union lawmakers seeking to suspend Privacy Shield could spell bad news for businesses that have built their GDPR compliance strategy on adherence to the EU-U.S. data transfer agreement’s principles.The EU’s General Data Protection Regulation, like its predecessor the Data Protection Directive, authorizes the export of EU citizens’ personal information only to jurisdictions that provide an adequate level of privacy protection.Privacy Shield, an agreement sign
  
  Read more

• 6 secrets of revenue-generating CIOs

  16-07-2018 12:00
  At first glance, CBRE Group has been working well outside its scope as a commercial real estate services and investment firm.To read this article in full, please click here(Insider Story)
  
  Read more

Follow @ITExecutiveNews on Twitter!