• 13 real-world digital transformation success stories

    Companies are increasingly launching digital initiatives to expand or build digital capabilities aimed at business efficiency or top-line revenue growth. And as digital transformation success stories emerge, the trend is gaining steam.Nearly 2,600 CIOs Gartner surveyed last year said they devote 18 percent of their budgets to digital transformation, a figure set to increase to 28 percent by 2018, Gartner analyst Andy Rowsell-Jones told CIO.com. Going digital often means significant cha
  • BrandPost: The 360-degree Customer View – From Historical Data to Real-time Intelligence

    These days, immense amounts of data are flowing into organizations from various sources. Customer relationship management (CRM) systems, ticketing systems, engagement applications, website analysis – they all produce vast volumes of information that organizations must parse for actionable insights. But while these treasure troves of data can reveal a customer’s order history and service issues, they primarily serve as systems of record for past customer interactions.As customers inte
  • IDG Contributor Network: A maturity model for vendor relationships: you can’t marry all of them

    Vendor management is an internal IT function that often has room for improvement. A maturity model is a helpful tool for evaluating the state of any given vendor relationship, and determining the overall balance of your organization’s dependency on vendors. 5 vendor relationship stages
    Relationships with vendors span these stages of maturity:Ad-hoc vendor
    Operational support
    Process improvement
    Competitive advantage
    Strategic partnership
    Each relationship stage is more “mature&r
  • New CIO? Your transition playbook in 10 (not-so-easy) steps

    A running joke among CIOs is that the acronym for their role stands for “Career Is Over,” a nod to the fact that the average tenure for a technology leader runs about four years. Evolving business needs and dissatisfaction with IT leadership suggest that timeline won’t change anytime soon.CIOs joining new companies face a number of obstacles. Technology’s outsized role in driving businesses means many CIOs find themselves in the difficult position of using technology to b
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  • Women deserve a say in tech product design and development

    Representation matters. “You can’t be what you can’t see,” as Marian Wright Edelman famously said.Not just because it models to girls and women that there’s a place for them in the technology industry, but because they deserve to have a say in the design and development of technology products and services that can actively make their lives better.Case in point: A recent article from The New Yorker’s Jessica Winter details a major problem in the venture capital

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