Call Centre news

• Halfords Partners with 8x8 to Accelerate Customer Service

  06-09-2019 09:12
  British Retailer Selects 8x8 X Series for customer service agents
  
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• Albemarle & Bond Criticised After Customer Helpline is Overwhelmed

  19-09-2019 05:00
  National Pawnbrokers Association says industry is ‘not impressed’ with A&B
  
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• Tech Mahindra to Set Up Media Innovation Lab in Manchester

  18-09-2019 12:51
  Create next generation technology-enabled solutions to provide qualitative content to end customers and monetize the value of content faster
  
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• 200 New Jobs as Sheffield Call Centre Lands Two Big Contracts

  18-09-2019 11:43
  A booming Sheffield call centre is creating 200 jobs after landing two major contracts.
  
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• IPRS Health’s commitment to offer comprehensive online support for clients and patients continues

  17-09-2019 14:00
  This health pioneer is taking customer support to a new level utilising AI-powered channels.
  
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• Call Centre Group to Create 200 Jobs in Waterford

  17-09-2019 11:09
  Emerald Contract Centre will increase its headcount to 340 by 2021
  
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• Foehn Wins Genesys award for ‘EMEA Cloud Partner of the Year’

  13-09-2019 12:59
  Foehn receives award at Genesys G-summit
  
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• Capita Increases Pay for Almost 6,000 Workers to Real Living Wage

  13-09-2019 10:06
  Outsourcer pledges rise from April ensuring all UK staff get more than legal minimum of national living wage
  
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• FCA Sets Up Brexit Helpline

  12-09-2019 14:57
  The Financial Conduct Authority (FCA) is stepping up its efforts to ensure firms are aware of what they need to do prepare for the potential of a no-deal Brexit.
  
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• Mailchimp Will Enable CRM App Users to Send Targeted Emails

  12-09-2019 03:50
  Tillpoint, a UK-based provider of a CRM app, is collaborating with Mailchimp to allow clients to send targeted marketing emails.
  
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• New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019

  11-09-2019 12:15
  Customer Satisfaction Benchmarking Report for the Utilities sector from UK market research company, TTi Research, reveals that the sector is experiencing a satisfaction downturn, with call handling being a key driver of customer discontent.
  
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• Hull Councils 300300 Service Slammed as Appalling with People Left On Hold for 40 Minutes

  10-09-2019 09:54
  Civica, who run Hull City Councils service, are having financial penalties imposed on it
  
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• More Than 2 Million Adults Don’t Know When to Call 999

  10-09-2019 08:42
  Adults call 999 twice in their lifetime
  
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• Extra Pressure on Pembrokeshire Call Centre Staff After Contact Centre Closures

  10-09-2019 07:30
  The phased closure of Pembrokeshire County Council customer service centres has been “financially successful� but pressure has increased on call centre staff, cabinet members have heard.
  
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• Prince William Reveals Plans to Train as a Volunteer Counsellor for Crisis Helpline He Set Up

  10-09-2019 06:18
  Prince William, 37, visited charitys Harcombe House centre in Devon
  
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• U.S. Barraged by 4.8 Billion Robocalls in August, According to YouMail Robocall Index

  09-09-2019 07:00
  As Summer Ends, National Robocall Volumes Rise Again
  
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• easyJet Launching Voice-activated Bookings to Help you Find Flights

  06-09-2019 14:48
  easyJet is using new voice-activated technology to make the booking process easier - and much quicker too
  
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• NT Voice and Data Solutions Sign Partnership Agreement with Enghouse Interactive

  06-09-2019 10:48
  Telecoms provider focused on selling Communications Center and Quality Management Suite solutions into multiple vertical sectors
  
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• Connect Communications Announce Launch of New Programmable Smart Phone Numbers

  06-09-2019 06:00
  Connect Communications is a UK-Based company, offering telephone answering solutions for businesses. They provide a range of services, including call centre outsourcing.
  
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• PPI Call Centre in Cwmbran to Shed 130 Jobs

  04-09-2019 14:00
  A claims management call centre is shedding 130 jobs following the end of the claim window for mis-sold payment protection insurance (PPI) last week.
  
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• Half a Million Teletext Holidays Files Unsecured; Cloud Security in Question

  04-09-2019 11:00
  More than half a million (0.53 million) Teletext Holidays held, including 212,000 audio files, left unsecured for three years in an Amazon Web Services server
  
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• Logicalis Acquires Cisco Portuguese Gold Partner

  04-09-2019 05:00
  Logicalis Group has acquired Cilnet.
  
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• What Went Wrong with Police 999 Service in Devon and Cornwall

  02-09-2019 11:26
  Calls were diverted outside of force area as police deployed officers to streets to reassure public
  
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• Intellicom Helps 11890 to Thrive with Google Telephony Integration

  02-09-2019 08:49
  11890 slashes operational costs
  
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• NelsonHall Launches Intelligent Automation Platform Evaluation

  02-09-2019 07:04
  NelsonHall has just launched an evaluation of Intelligent Automation (IA) platforms, covering platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath.
  
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• Latest Contact Centre in Sheffield Could Bring 250 Jobs to Yorkshire

  29-08-2019 11:00
  An outsourcer has opened a new 250-seater site in Sheffield amid major expansion plans.
  
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• DWP Universal Credit Staff to Strike Next Week after Running Out of Patience

  27-08-2019 08:28
  The walkout by just over 200 workers in Stockport comes after similar strike action in Wolverhampton and Walsall earlier this year
  
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• Cats Charity Sets Up Helpline for Grieving Pet Owners

  27-08-2019 06:37
  A CAT charity has set up a helpline for pet owners grieving the loss of their pet.
  
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• Ryanair Named Worst Brand for Customer Service in Which? Survey

  27-08-2019 04:46
  Airline comes bottom out of 100 British businesses
  
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• Ascensos Partners with DWP to Improve Job Prospects of Island’s Young People

  26-08-2019 08:00
  A programme designed to improve the job prospects of the Isle of Wight’s young people sees Ascensos, the contact centre management specialist, become the first Isle of Wight employer to sign up to the Department for Work and Pensions (DWP) Mentoring Circles.
  
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