Call Centre news

• Every CIO Is Now a Governance Officer. Most Didn’t Apply for the Job.

  17-09-2026 12:00 via callcentrehelper.com
  
  Samuel Wilson at 8×8 explores who is accountable when AI agents fail, and the governance challenges this creates for CIOs.A few weeks ago, a CIO who runs technology at a mid-size logistics company was asked a simple question: if an AI agent gives one of your customers the wrong answer tomorrow, whose name will show up in the incident report? He didn’t pause. “Mine,” he said. Not his CTO’s. Not Legal. His.That answer isn’t an outlier. It’s the majority po
  
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• AI Agent Governance: Prove It Stays Inside the Lines

  17-09-2026 10:30 via callcentrehelper.com
  
  evaluagent explores what AI agent governance means and why evidence is becoming essential.AI Agent Governance is the discipline of proving that your AI agent meets your own definition of good – your standards, your policies, your guardrails – continuously, and to whoever needs to be satisfied: your board, your regulator, or your customer. It’s the difference between a policy you’ve written down and evidence you can produce on demand.This has moved from good practice to pe
  
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