Call Centre news

• Albemarle & Bond Criticised After Customer Helpline is Overwhelmed

  19-09-2019 05:00
  National Pawnbrokers Association says industry is ‘not impressed’ with A&B
  
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• Tech Mahindra to Set Up Media Innovation Lab in Manchester

  18-09-2019 12:51
  Create next generation technology-enabled solutions to provide qualitative content to end customers and monetize the value of content faster
  
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• 200 New Jobs as Sheffield Call Centre Lands Two Big Contracts

  18-09-2019 11:43
  A booming Sheffield call centre is creating 200 jobs after landing two major contracts.
  
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• IPRS Health’s commitment to offer comprehensive online support for clients and patients continues

  17-09-2019 14:00
  This health pioneer is taking customer support to a new level utilising AI-powered channels.
  
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• Call Centre Group to Create 200 Jobs in Waterford

  17-09-2019 11:09
  Emerald Contract Centre will increase its headcount to 340 by 2021
  
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• Foehn Wins Genesys award for ‘EMEA Cloud Partner of the Year’

  13-09-2019 12:59
  Foehn receives award at Genesys G-summit
  
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• Capita Increases Pay for Almost 6,000 Workers to Real Living Wage

  13-09-2019 10:06
  Outsourcer pledges rise from April ensuring all UK staff get more than legal minimum of national living wage
  
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• FCA Sets Up Brexit Helpline

  12-09-2019 14:57
  The Financial Conduct Authority (FCA) is stepping up its efforts to ensure firms are aware of what they need to do prepare for the potential of a no-deal Brexit.
  
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• Mailchimp Will Enable CRM App Users to Send Targeted Emails

  12-09-2019 03:50
  Tillpoint, a UK-based provider of a CRM app, is collaborating with Mailchimp to allow clients to send targeted marketing emails.
  
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• New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019

  11-09-2019 12:15
  Customer Satisfaction Benchmarking Report for the Utilities sector from UK market research company, TTi Research, reveals that the sector is experiencing a satisfaction downturn, with call handling being a key driver of customer discontent.
  
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• Hull Councils 300300 Service Slammed as Appalling with People Left On Hold for 40 Minutes

  10-09-2019 09:54
  Civica, who run Hull City Councils service, are having financial penalties imposed on it
  
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• More Than 2 Million Adults Don’t Know When to Call 999

  10-09-2019 08:42
  Adults call 999 twice in their lifetime
  
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• Extra Pressure on Pembrokeshire Call Centre Staff After Contact Centre Closures

  10-09-2019 07:30
  The phased closure of Pembrokeshire County Council customer service centres has been “financially successful� but pressure has increased on call centre staff, cabinet members have heard.
  
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• Prince William Reveals Plans to Train as a Volunteer Counsellor for Crisis Helpline He Set Up

  10-09-2019 06:18
  Prince William, 37, visited charitys Harcombe House centre in Devon
  
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• U.S. Barraged by 4.8 Billion Robocalls in August, According to YouMail Robocall Index

  09-09-2019 07:00
  As Summer Ends, National Robocall Volumes Rise Again
  
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• easyJet Launching Voice-activated Bookings to Help you Find Flights

  06-09-2019 14:48
  easyJet is using new voice-activated technology to make the booking process easier - and much quicker too
  
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• NT Voice and Data Solutions Sign Partnership Agreement with Enghouse Interactive

  06-09-2019 10:48
  Telecoms provider focused on selling Communications Center and Quality Management Suite solutions into multiple vertical sectors
  
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• Halfords Partners with 8x8 to Accelerate Customer Service

  06-09-2019 09:12
  British Retailer Selects 8x8 X Series for customer service agents
  
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• Connect Communications Announce Launch of New Programmable Smart Phone Numbers

  06-09-2019 06:00
  Connect Communications is a UK-Based company, offering telephone answering solutions for businesses. They provide a range of services, including call centre outsourcing.
  
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• PPI Call Centre in Cwmbran to Shed 130 Jobs

  04-09-2019 14:00
  A claims management call centre is shedding 130 jobs following the end of the claim window for mis-sold payment protection insurance (PPI) last week.
  
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• Half a Million Teletext Holidays Files Unsecured; Cloud Security in Question

  04-09-2019 11:00
  More than half a million (0.53 million) Teletext Holidays held, including 212,000 audio files, left unsecured for three years in an Amazon Web Services server
  
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• Logicalis Acquires Cisco Portuguese Gold Partner

  04-09-2019 05:00
  Logicalis Group has acquired Cilnet.
  
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• What Went Wrong with Police 999 Service in Devon and Cornwall

  02-09-2019 11:26
  Calls were diverted outside of force area as police deployed officers to streets to reassure public
  
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• Intellicom Helps 11890 to Thrive with Google Telephony Integration

  02-09-2019 08:49
  11890 slashes operational costs
  
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• NelsonHall Launches Intelligent Automation Platform Evaluation

  02-09-2019 07:04
  NelsonHall has just launched an evaluation of Intelligent Automation (IA) platforms, covering platforms from Antworks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood, Softomotive, and UiPath.
  
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• Latest Contact Centre in Sheffield Could Bring 250 Jobs to Yorkshire

  29-08-2019 11:00
  An outsourcer has opened a new 250-seater site in Sheffield amid major expansion plans.
  
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• DWP Universal Credit Staff to Strike Next Week after Running Out of Patience

  27-08-2019 08:28
  The walkout by just over 200 workers in Stockport comes after similar strike action in Wolverhampton and Walsall earlier this year
  
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• Cats Charity Sets Up Helpline for Grieving Pet Owners

  27-08-2019 06:37
  A CAT charity has set up a helpline for pet owners grieving the loss of their pet.
  
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• Ryanair Named Worst Brand for Customer Service in Which? Survey

  27-08-2019 04:46
  Airline comes bottom out of 100 British businesses
  
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• Ascensos Partners with DWP to Improve Job Prospects of Island’s Young People

  26-08-2019 08:00
  A programme designed to improve the job prospects of the Isle of Wight’s young people sees Ascensos, the contact centre management specialist, become the first Isle of Wight employer to sign up to the Department for Work and Pensions (DWP) Mentoring Circles.
  
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• Boost for Struggling Metro Bank as it Tops Watchdogs Poll for Customer Service

  21-08-2019 10:52
  Struggling Metro Bank received a much needed boost as it topped the competition watchdogs customer service survey.
  
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• VvAA Groep B.V Selectsd Vonage’s NewVoiceMedia Solution

  21-08-2019 09:18
  Vonage (NYSE:VG), a global business cloud communications provider, announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience.
  
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• Council Call Centre Cutting Opening Times by 26 Hours a Week

  21-08-2019 08:47
  The customer contact centre will no longer open at weekends
  
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• Home Emergency Company Returns to Halesowen Roots

  20-08-2019 14:34
  Npa24:7 will move into Hyefield House in Halesowen, following a half a development of the building.
  
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• 3,100 Calls Made to HSE Drug-Poisoning Helpline

  20-08-2019 04:51
  A HSE helpline has received more than 3,100 calls about possible drug-poisoning this year.
  
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• Southwest Telephone Joins Forces with Key IVR

  19-08-2019 14:00
  Nevada based local exchange carrier Southwest Telephone (SWTel) has partnered with cloud payment solutions provider Key IVR to offer US organisations a competitive selection of tailored telecommunication and payment services.
  
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• Top Swindon Councillor Grilled Over Call Centre Times

  19-08-2019 12:17
  The authority’s scrutiny committee quizzed the Conservative administration’s cabinet member for corporate services and organisation elegance Keith Williams about his targets for having 80 per cent of calls to Euclid Street’s call centre answered within two minutes.
  
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• Startline Motor Finance Appoints Head of Customer Services

  15-08-2019 13:45
  Startline Motor Finance has appointed former Santander UK man John Bannerman as its new head of customer services.
  
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• Air Astana Appoints Flight Directors as UK GSA

  15-08-2019 07:36
  Air Astana, the national carrier of Kazakhstan, has appointed Flight Directors as its new General Sales Agent (GSA) for the UK and Ireland, effective immediately.
  
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• RingCentral Signs Agreement with Fujitsu Across EMEA

  10-08-2019 11:10
  Ring Central to Offer Cloud Communications and Contact Centre Solutions for Digital Workplace Transformation
  
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• Gatwick Launches Facebook Messenger Chatbot

  10-08-2019 11:10
  Gatwick Airport has launched a chatbot on Facebook Messenger that can provide flight updates and information on its retail and food outlets.
  
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• Kakapo Systems Announces Email Queues for BroadSoft

  09-08-2019 08:09
  Kakapo Systems, a developer of end user applications for the Cisco BroadSoft platform, has announced the availability of email queues for BroadSoft.
  
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• Comms Firm Moneypenny Enhances AI with Tech Partnerships

  08-08-2019 10:00
  Sound providers Jabra and cloud communications firm Twilio have added tech to Moneypennys AI platform
  
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• NIMC Begins NIN Enrolment for Nigerians in UK, Germany

  08-08-2019 08:00
  As part of efforts by the National Identity Management Commission’s (NIMC) to enrol Nigerian adults and children into the National Identity Database (NIDB), more enrolment centres have been opened for Nigerians in the United Kingdom and Germany.
  
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• Emma Watson Launches Workplace Harassment Legal Advice Line

  07-08-2019 10:00
  Free service backed by Time’s Up UK aims to help women exercise their rights at work
  
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• Funding for Manchester Tech Firm Zuto

  06-08-2019 12:09
  Car finance marketplace plots “aggressive growth� and welcomes FinTech founder to its board
  
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• Entrepreneurial Accident Management Group Reveals New Cloud-based Partnership

  05-08-2019 13:30
  A cloud provider of voice, video, chat and contact centre solutions has partnered with Activate Group Limited (AGL).
  
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• Over 300 Tech Staff Return to Birmingham Council with Capita JV ‘Largely Ended’

  05-08-2019 13:25
  Authority claims most services have completed process of being brought back in house
  
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• ZephyrTel Launches Its Cloud Forward Programme to Accelerate the Telco Cloud Revolution

  05-08-2019 12:52
  ZephyrTel, a software company dedicated to serving global telecommunications operators, is pleased to announce the launch of its Cloud Forward programme designed to take businesses through their next phase in the Cloud revolution.
  
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• Abbey Meads Patients Blast call Centre Firm

  05-08-2019 12:47
  Patients at Abbey Meads Medical Practice are in no doubt where the blame for the surgerys damning Care Quality Commission report lies.
  
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