• Essential traits of business-driven IT leaders

    Marc Lalande found himself dealing with a scenario typical for CIOs: The unauthorized use of an application.To read this article in full, please click here(Insider Story)
  • Adobe enlists AI to establish self-healing ITSM

    Artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) are some of the hottest new technologies in IT service management. These technologies help companies streamline service management by automating business process and tasks within the ITSM framework.To read this article in full, please click here(Insider Story)
  • How CIOs communicate success — and elevate their game

    Communicating, or marketing, the IT organization may strike an old-school CIO as needless flash, ego, and a distraction from “the real work.” But as much as anything else a CIO does, communication is very real work.To name just four key IT priorities that greatly depend on communication:
    The fight for talent
    The CIO’s personal brand — which ties closely to the talent effort
    The CIO’s increasing role as a public-facing, customer-engaging corporate leader
    IT mat

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