IT Executive news

• Practical AI in the contact center starts with agent assistance

  05-03-2019 20:00
  A few years ago, Walker and a couple of other firms predicted that customer experience (CX) would become the top brand differentiator by 2020. This gave CIOs a bit of time to plan how to ensure a top-quality customer experience. Based on other research I have seen and conversations with C-level executives, 2020 came early and CX is already the top differentiator. Great experiences drive loyalty up, bad experiences drive customers away
  CIOs need to understand that CX improvements are driven
  
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• BrandPost: It’s a brave, new cloud world out there. Are you ready?

  05-03-2019 19:35
  Cloud adoption across an enterprise is a major undertaking, fundamentally changing how IT works. What organizations used to accomplish in man power and labor is now transformed and automated. Using software, a business can manage their datacenter as code. And it’s not just compute, storage, and fabric; it’s all the ancillary software services that surround it – identity, encryption, logging, monitoring, and continuous governance. What used to take months to plan and develop no
  
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• BrandPost: Managed Google Play simplifies app distribution

  05-03-2019 16:17
  Getting mobile apps for work should be simple. Just as with consumer app stores, you ought to be able to download the right apps for getting the job done.  The best way to build this experience on Android in the enterprise is through managed Google Play. Admins can create a customized, secure storefront for internal and publicly available apps that mirrors what consumers experience through the public Google Play Store.To read this article in full, please click here
  
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• What is an IT auditor? A vital role for risk assessment

  05-03-2019 12:00
  What is an IT auditor?
  An IT auditor is responsible for analyzing and assessing a company’s technological infrastructure to ensure processes and systems run accurately and efficiently, while remaining secure and meeting compliance regulations. An IT auditor also identifies any IT issues that fall under the audit, specifically those related to security and risk management. If issues are identified, IT auditors are responsible for communicating their findings to others in the organization a
  
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• Culture change 101: Collaborate with HR to drive transformation

  05-03-2019 12:00
  CIOs lament change-resistant corporate cultures as one of the biggest barriers they face in executing their digital strategy. But jettisoning unhealthy habits and comfortable modes of operating creates the kind of friction that can kill IT careers.To read this article in full, please click here(Insider Story)
  
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