IT Executive news

• IDG Contributor Network: What is effective change management?

  08-02-2019 20:40
  I was never a particularly good surfer. I did manage to stand up on a board when I was a junior lifeguard. But I did become a reasonably good body surfer. As a body surfer, you would look for two things:
  Are sets breaking correctly?
  Are you correctly positioned to catch a ride?When both are right, you can take a long ride. When they aren’t, you need to dive underneath and wait for the next wave or set of waves.Today’s businesses are like body surfers needing to dive underneath as th
  
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• IDG Contributor Network: How my car dealer changed my perspective on technology and the customer experience

  08-02-2019 14:47
  You’ve seen the statistics or at least ones that are similar:
  Usabilla reports that 67% of digital transformation efforts are led by evolving customer experiences driven by “increasingly digital customers” in search of memorable digital experiences.
  85% of customer interaction will be managed without a human by 2020 according to a Gartner study.No wonder your project list is filling up with requests for customer experience applications and solutions. The customer-facing initia
  
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• App overload: The silent productivity killer

  08-02-2019 12:00
  Technology is supposed to help employees become more efficient, but according to Pegasystems, it's actually making them less productive. The software vendor reported that the average Global 2000 employee uses 35 different tools a day, switching back and forth more than 1,100 times. It’s as if there’s an application for everything, the study contends and the resulting app glut is just too much.To read this article in full, please click here(Insider Story)
  
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