• 8 CRM implementation best practices

    Customer relationship management (CRM) solutions continue to evolve, with established vendors releasing new features and functionality (cloud, mobile, AI) — and new vendors entering the market. As a result, whether you are looking for an enterprise solution or one tailored for small or midsize businesses, need a solution designed for a mobile, decentralized workforce, or want something industry-specific, there is a CRM for you.But with such a wide (and evolving) range of CRM solutions to
  • BrandPost: Repetition is the enemy of progress: 3 reasons to automate now

    You’ve hired the best candidates, sharpened your marketing to target customers more accurately, and taken the first steps on ambitious product projects. But if you still find your business struggling to grow and innovate, there’s a problem you may have overlooked: productivity-killing manual business processes. These essential but repetitive manual tasks take up time and attention that, with automation, can instead be devoted to truly business-critical activities. Here are three rea
  • BrandPost: Relational Database Services – Not Quite as Simple as They Seem

    Of all of the various ways in which companies can leverage cloud computing, establishing a cloud-based relational database would seem to be among the most straightforward. While companies may choose to set up their own database servers in the cloud, they can alternatively just purchase a relational database as a service, such as RDS offered by Amazon Web Services (AWS). What could be simpler?Well, as you might guess, things aren’t quite as simple as they may first appear.First the good ne
  • IDG Contributor Network: Getting your house in order – foundations first

    The consistent level of hype around new technologies and how each one represents the next significant wave of customer engagement usually has one of two effects. Either it promotes a kind of FOMO-inspired panic, resulting in the purchase of lots of shiny new devices with nothing to plug them in to from a data perspective, or it stimulates a resistance to making any kind of investment through fear of ‘backing the wrong horse’, resulting in a growing gap between customer expectations
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  • IDG Contributor Network: Machine learning and AI are ideally suited for cryptocurrency investing

    The cryptocurrency market has been one of the most exciting to watch over the last year, considering its blistering returns and daily swings which can inspire panic in even the most seasoned traders.  Apart from knocking established financial markets down a peg, their rapid growth saw cryptocurrency instruments outpace gains in more traditional asset classes, garnering a cult-like following and adoration from users.  Although some non-believers are eager to label to bitcoin and its co
  • IDG Contributor Network: How new technology is driving real-time behavior change in organizational transformations

    [Special thanks to contributors Yaarit Silverstone, Diana Barea, Wendy Cohen and Fleur van Meer]It is not uncommon for leaders shaping complex transformations to focus all their energy on the technology, process, or structural components of the initiative – and then lump all the human-centered dimensions into “change management.”This one-size-fits-all, checklist-based approach creates considerable risks to the effort and even to the organization.To read this article in full, p
  • IDG Contributor Network: Visionary-itus

    Sound like a serious disease?It is, and it can be terminal…to your career that is.Visionary-itus identifies a condition where the gift of vision becomes detrimental instead of beneficial to the visionary and the organization.What is a visionary?
    The dictionary defines a visionary as a person with original ideas about what the future will or could be like. A great visionary technology leader combines her studied knowledge of business and technology trends to create original ideas that adv
  • IDG Contributor Network: Dance or dread: Is agile for everyone?

    Agile for everyone!  This suggests an image of a medieval monarch making a grand pronouncement. "Qu'ils mangent de la brioche," or “Let them eat cake!” was famously spoken by a French monarch upon learning that her poorer subjects had no bread.  Should we dance in the streets or be filled with dread?On the other hand, is agile for everyone?  If so, what does that mean – is it a popular new year’s resolution like “I will give up my daily Starbuck&rsqu
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  • IDG Contributor Network: IT predictions: here’s what won’t be happening in 2018

    If you’re drowning in rosy predictions about the revolutionary impact of machine learning, IoT and blockchain on commercial enterprises in 2018, then rest assured this article offers an alternative point of view. Here are nine things that won’t be happening in information technology this year, for better or for worse.1. Tech debt won’t get any better
    Every IT organization claims that it’s innovating at a faster pace than ever before but few, if any, are cleaning up techn
  • IDG Contributor Network: Advancements in project portfolio management of technology investments

    Project portfolio management is not a new concept. As technology executives, we all do it; and chances are that we are good at it based on traditional norms. This article is to redefine the art of the possible for project portfolio executives during digital transformation, and offer them a few new techniques.
    Project portfolio management is the art and science of making decisions about investment mix, operational constraints, resource allocation, project priority and schedule. It is about under
  • Driscoll’s cultivates digital strategy with AI, blockchain

    Agriculture companies are always striving to produce better tasting, longer lasting fruits and vegetables. Whether it’s corn or berries, produce diminishes in value the minute it goes from the stalk or vine to the market.To read this article in full, please click here(Insider Story)
  • 10 project management myths to avoid

    Every industry, profession and company develops and operates with rules and guidelines. Alongside these, myths emerge, and the project management profession is no different. Here are the 10 most commonly held project management myths. Recognizing these project management myths and working to overcome the challenges they can create is vital in ensuring that projects are planned, executed, and completed based on best practices instead of misconceptions.1. Everything within a project is fixable
    Pr
  • The RACI matrix: Your blueprint for project success

    Having managed and rescued dozens of projects, and helped others do so, I've noted that there is always one critical success factor (CSF) that has either been effectively addressed or missed/messed up: clarity around the roles and responsibilities for each project participant and key stakeholder. No matter how detailed and complete a project plan may be for any project, confusion or omission of participant roles and responsibilities will cause major problems.Enter the RACI matrix. The simp

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