• MSC Cruises digitizes the passenger experience

    Every industry vertical is being impacted by digital transformation. Most of the case studies I have seen revolve around retail, healthcare and financial services where the impact is relatively easy to measure. One of the industries that is in dire need of digital technology is cruise lines.My wife and I went on a couple of cruises recently, and everything about the experience was old. For example, the photography staff did a great job of taking pictures of us as we disembarked or going out for
  • IDG Contributor Network: Digital transformation in the public sector

    I loathe the term digital transformation (DX). Implicit in the term is that there is something technological about it, something digital; a one-time event you can buy or outsource.I think we should start calling it management transformation (MX). If your management team is doing its job well, the digital transformation never stops. The success or failure of a digital project is a testament to management performance, and digital transformation is a naturally occurring byproduct of excellence in
  • Get 33% Off H&R Block's Federal & State Tax Software, Plus a 5% Amazon Bonus

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  • IDG Contributor Network: Why project managers are vital to BRM success

    There’s a hidden solution for shifting business-relationship managers from a tactical to a strategic focus: Embrace the project manager.It’s fascinating to observe the emerging wave of business-relationship managers (BRMs). There’s an assumption that the existing work executed by project managers is of little value. This misguided view promotes the notion that it’s possible for business-relationship managers to be effective and build credibility without project managemen
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  • IDG Contributor Network: If artificial intelligence changes everything at work, then education must change, too

    At the end of 2017 if it didn’t become abundantly clear that artificial intelligence is well on its way to changing everything that matters about the way we work, then you weren’t paying attention.The examples were too numerous to list, but here’s a few: In 2017 AI systems beat human doctors at detecting irregular heartbeats, tracked player statistics for NFL football fans, and out-bluffed the world’s best poker players at Texas Hold’Em.To read this article in full
  • The death of long-term IT planning

    Who doesn’t love a plan, or a planner: if you follow this map, do what this step-by-step plan says, you’re guaranteed success at the end of the road.To read this article in full, please click here(Insider Story)
  • Startup harnesses DevOps’ continuous delivery chaos

    As the founder and CEO of software maker AppDynamics, Jyoti Bansal had heard his share of horror stories from customers, but a tale relayed by a large bank CIO a couple years ago caught his interest. The CIO told him he had 600 software engineers spending most of their time writing automation scripts to enable DevOps, an increasingly popular methodology for building software in the digital age.To read this article in full, please click here(Insider Story)

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