IT Executive news

• IDG Contributor Network: Who benefits from the abolishment of net neutrality?

  05-01-2018 20:05
  Stephen Hawking once said, “We are all now connected by the Internet, like neurons in a giant brain.” The world wide web has taken over the epicenter of our existence. It has been a tool that influences the way we think, speak, and act. While its power is undeniable, the Internet is now being placed under scrutiny by the United States government for this known fact.In a bid to deregulate the industry, the Federal Communications Commission (FCC) voted to repeal net neutrality rules i
  
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• IDG Contributor Network: 3 pillars of devops success for 2018, part 2

  05-01-2018 18:34
  In part one, I discussed value streams the benefits of monitoring value to better satisfy customers.In order to manage value streams, however, organizations must have complete visibility into the software development lifecycle. And not only that, but this view needs to provide the business with context for making decisions. In fact, DevOps would not be possible without visibility.To have a good understanding and "view" of the value stream, organizations need quite a bit of information. Value st
  
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• IDG Contributor Network: Leveraging machine learning to get more out of CRMs

  05-01-2018 18:00
  You might think that you have the best CRM product on the market and best overall customer engagement, at least the best-maintained CRM as it relates to quality of data, right? This may be true. However, what if you could apply machine learning to that CRM copper mine and turn it into a gold mine? Essentially, you could predict outcomes and close times, discover opportunity insights, automate certain customer service tasks, possibly suggest next steps in the sales process. While the list could
  
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• IDG Contributor Network: Why high-performance business relationship managers embrace learning intelligence

  05-01-2018 16:45
  Are you racing to figure how this year will be different from last year? How will you deliver more value with less? Where will your teams, departments and organizations discover hidden value? Hint: this value didn’t suddenly appear last December.As we race into a new year, optimism is high and pragmatism trails. The sexy, but untested, ideas always promise new and better outcomes. We could take that route, as many CIOs have in the past. Sometimes that strategy plays out well; yet often, o
  
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• IDG Contributor Network: Guilty as charged

  05-01-2018 16:13
  To my chagrin, I must admit that I have at times been guilty of providing mediocre Information Technology (IT) services while believing my staff and I were providing world class service.I have groused about it being impossible to satisfy my customers, and accused them of having unrealistic expectations.I felt justified because I had plenty of solid performance metrics to hide behind: outstanding first call resolution, quick closure of high priority tickets, dropped call volume far better than o
  
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• 41% off CyberPower Surge Protector 3-AC Outlet with 2 USB (2.1A) Charging Ports - Deal Alert

  05-01-2018 15:16
  The Professional Surge Protector CSP300WUR1 safeguards common home and office devices, such as computers and electronics, by absorbing spikes in energy caused by storms and electrical power surges. Designed for convenience, the portable CSP300WUR1 is ideal for travelers. It provides 600 joules of protection, has three surge-protected outlets, and a folding wall tap plug. Two USB ports (2.1 Amp shared) charge personal electronics, including smartphones, digital cameras, MP3 players, and oth
  
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• Harassment in the workplace: New year, same old story

  05-01-2018 12:15
  I stumbled across a New York Times piece the other day while in the waiting room at a doctor’s appointment that details how automaker Ford has tried to address and fix the “culture of harassment” that exists at two assembly plants in the Chicago area.But after 25 years, the story remains the same: No matter how many lawsuits, firings, disciplinary actions, trainings, on-site observers and monitors attempt to turn the environment at these two plants around, sexual harassment an
  
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• Fundamental skills for a bright future in IT

  05-01-2018 12:00
  Technology evolves at a breakneck pace, with new languages, platforms and software replacing legacy systems almost as fast as tech pros can master them. But according to recent research from College Board, some of the most in-demand skills going into 2018 will be timeless: data analysis, general programming, psychology and technology instruction. In addition, experts from IT recruiting and staffing firms say interfacing with artificial intelligence (AI) and even Mandarin Chinese will be necessa
  
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