IT Executive news

• BrandPost: Turning Customer Insights into Proactive Engagement – and New Revenue

  19-10-2017 20:40
  In today’s customer-focused world, it’s not enough to simply manage customer interactions. Yes – engaging the right visitor at the right time can significantly impact customer experience and drive greater revenue.But more personalized (and satisfying) engagement requires context – knowing who’s on your site and what they’re doing, plus knowledge of previous interactions, account/service issues, and more. Using these details, agents can then proactively offer s
  
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• IDG Contributor Network: Can devops be delivered in a distributed labor model?

  19-10-2017 19:06
  Companies frequently ask us at Everest Group if the benefits a devops team can be delivered in a distributed labor model. In other words, can a company configure a devops team to operate with part of the team in one onshore location and other part of the offshore or in a different onshore location? To be clear, there is currently a significant debate around this question. Many tech companies and new service providers emphatically say devops can’t work in a distributed model. But legacy ser
  
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• BrandPost: Intelligent Automation – Let’s think about our outsourced service relationships

  19-10-2017 19:03
  Whether it’s referred to as Intelligent Automation (IA), robotic process automation (RPA), or digital labor, the potential for increased efficiency and improved performance of business systems through automated processes is massive.  Companies are learning about the tools and techniques available now to capture workflow that is currently performed by personnel and contractors, and translate and migrate those activities to software.  Early adopters are on their way to fundamental
  
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• 25% off Dyson V6 Motor Head Cord-free Vacuum - Deal Alert

  19-10-2017 15:37
  The powerful, portable and wire-free Dyson V6 Motorhead vacuum is currently discounted by a generous $100 on Amazon, where it averages 4.5 out of 5 stars from over 1,000 reviewers. The Dyson V6 Motorhead cordless vacuum has an overall cleaning performance that beats most full-size corded vacuums -- without the hassle of a cord. Compared to the upright market, the Dyson V6 Motorhead vacuum has one of the highest geometric average pickup performances, dust loaded, when hard floor, creviced ha
  
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• What is a project management office (PMO) and do you need one?

  19-10-2017 14:22
  A project management office (PMO) is a group — internal or external to a company — that sets, maintains and ensures standards for project management across that organization. They’re the keepers of best practices, project status and direction — all in one spot.“At the end of the day, PMOs are in place to help orgs deliver value to their stakeholders to projects and programs,” says Brian Weiss, vice president, practitioner career development of the Project Mana
  
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• IDG Contributor Network: EU privacy law says companies need to explain the algorithms they use

  19-10-2017 13:00
  Europe’s new privacy law, called the General Data Protection Regulation, is scheduled to go into effect in May 2018. It requires companies to give E.U. citizens “meaningful information about the logic” of automated decision-making processes. In many cases, global companies that do business in Europe will need to disclose what factors go into the algorithms they use. They are not required, however, to provide a complex explanation of the algorithm used or disclose the formula or
  
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