• IDG Contributor Network: The real challenge for digital transformation is not your technology

    Technological change is sweeping pretty much every organisation on the planet. And whilst the impact of this change on our legacy systems and the mammoth task of introducing new technologies and processes is, and should be, a huge consideration for CIOs, it shouldn’t be the only thing keeping us up at night.People play a massive part too, and it’s hugely important that IT leaders take charge in empowering employees to drive this change forward. This is easier said than done. While ma
  • IDG Contributor Network: Cloud security: Trends and strategy

    Cloud computing can generate mixed feelings. Corporate leaders generally welcome technologies that produce efficiency, agility and speed. Cloud services deliver those benefits, yet many are concerned about security, even while being often uninformed about how widely the cloud is used within their own businesses.Executives of large companies, for instance, tell us that they are holding back on the cloud because of security concerns. But when our professional services teams engage with them, we ge
  • IDG Contributor Network: When to use a public or private cloud infrastructure

    With the vast quantities of data generated daily and the complexities of the required processing escalating, the cloud is emerging as a forerunner in the computing domain. Reducing operational costs and improving analytical power, there is little doubt that cloud computing is the way to go to optimize organizational business intelligence.The question, though, arises with regard to which platform to select. There are three platforms to keep in mind – private, public and hybrid clouds &ndash
  • IDG Contributor Network: Big Data, Little Brain

    Lured by the promise of AI and machine learning, and by the ease of collecting and storing data about every facet of every activity in our daily lives, leaders across most industry sectors have embraced big data as the next “big thing” in helping them manage a variety of corporate functions, including marketing, pricing, supply chain, operations, finance and more.I am a big fan of quantitative approaches, I have worked in and around data science for nearly three decades, and I am a f
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  • BrandPost: Self-Service Analytics: Grooming the Next Generation of Power Users

    Data as trusted currency is the mantra of the digital age and, more importantly, data-driven digital transformation.To make good on the promise, CIOs must go beyond simply opening up the data spigot; they must also deliver a new class of self-service analytics that give business users access to trusted data that is timely, relevant, and clean – regardless of data type, volume, or complexity, at any speed and unencumbered by its location on-premise or in the cloud.According to The State of
  • What is IT governance? A formal way to align IT & business strategy

    IT governance is a formal framework that provides a structure for organizations to ensure that IT investments support business objectives. The need for formal corporate and IT governance practices across U.S. organizations was fueled by the enactment of laws and regulations, including the Gramm–Leach–Bliley Act (GLBA) and the Sarbanes-Oxley Act, in the 1990 and early 2000s that resulted from the fallout from several high-profile corporate fraud and deception cases.I reached out to Pa
  • IDG Contributor Network: Data governance in the world of “data everywhere”

    In the world of “data everywhere”, Data Governance is becoming even more important.  Organizations that develop a data warehouse ‘single source of truth’ need data governance to ensure that a Standard Business Language (SBL) is developed and agreed to, and the various sources of data are integrated with consistent and reliable definitions and business rules.  Decisions around who can use what data and validations that the data being used and how it’s used
  • IDG Contributor Network: Here’s how companies can reach post-millennials through blogging

    Today’s young adults missed the blogging boom, with many of them opting to share their thoughts through photos, videos, and short status updates. For businesses, however, blogging is an essential way to keep fresh content on their websites, ensuring they rank well in the search results that often send customers their way.But those born between the mid-1990s and the mid-2000s are a serious force in the retail landscape. Also known as Generation Z and centennials, post-millennials currently
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  • IDG Contributor Network: How CIOs can avoid the next ransomware attack

    No question about it, ransomware is on the rise, and the majority of enterprises remain vulnerable to inbound phish emails that often are the originators of ransomware attacks.One recent ransomware outbreak, Petya, appears to have originated in the Ukraine. Like WannaCry before it, once it has infected a computer it attempts to spread through local area networks. But according to the Romanian national CERT (Computer Emergency Readiness Team) Petya’s initial point of entry is ofte
  • What is digital transformation? A necessary disruption

    Ask 10 CIOs how they define digital transformation and you're likely to get 10 different answers with one common theme: a laundry list of technology projects intended to foster sweeping business changes. Even so, digital transformation isn’t so easily defined. Surely, digital transformation involves a radical rethinking of how an organization uses technology in pursuit of new revenue streams or new business models. And it also requires cross-departmental collaboration in pairing business-f
  • 25 questions for screening a Salesforce Sales Cloud consultant

    Sales Cloud projects are the bread-and-butter of most consultancies’ Salesforce.com work, so there probably isn’t an issue of general competence and ability to execute.  However, there is a huge range of business models and sales channels out there, and it is critical that the consultant understand how your sales function works, and the difference between one of your profit-driving deals and a break-even “sustainer.”  If the consultant doesn’t get it, the
  • 20 questions for screening a Salesforce Service Cloud consultant

    Service Cloud projects have been part of most consultancies’ Salesforce work for years, but because of the range of products and add-ons available, there is still an issue of general competence and ability to execute.  Further, there is a huge range of service models out there, so it is critical that the consultant understand how your service team works.  If the consultant doesn’t get it, the system they build for you will be clunky or just get in the way.This brief set of
  • 20 questions for screening a Salesforce Marketing Cloud consultant

    Marketing Cloud projects have not been part of most consultancies’ Salesforce work, so they likely don’t have a lot of general experience.  Further, because of the range of products and add-ons available, there is still an issue of general competence and ability to execute.  And when it comes to marketing business process expertise, you need to set your expectations very low:  they either will be experts in the product or the process, but almost never both. This b
  • 15 questions for screening a Salesforce Platform Cloud consultant

    The Platform Cloud covers a very wide range of custom development and integration projects.  Some parts of advanced Sales and Service Cloud projects include elements of the platform, so most consultancies’ have reasonable levels of general experience.  However, the Platform Cloud has the widest range of third-party products and add-ons, so you will need to drill down on their specific experience. This brief set of questions is designed to help you evaluate the suitability of
  • Working with a Salesforce consultant: Understanding the process

    This set of questions is designed to help you evaluate the suitability of a Salesforce.com (SFDC) consultancy. It is not intended as a questionnaire for the consultancy to fill out in the RFP.  Instead, use the questions conversationally so you can see their flinches and know where to probe.Since client requirements vary, there's no single "correct" set of answers to these questions. Instead, score the vendors on how closely they fit your organizational needs and corporate IT style—an

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