IT Executive news

• IDG Contributor Network: How CIOs can use machine learning to transforming customer service

  28-07-2017 20:00
  In recent years, advances in machine learning have propelled its use to the forefronts of virtually every industry in the modern economy. This exciting new way to conduct business is thus being increasingly relied upon to provide better customer service experiences at a fraction of current cost.What specific strategies are the world’s most innovative companies employing to get the most out of machine learning, and what exactly does it hold for the customer service industry?The role of data
  
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• BrandPost: CIO Interview with Matt Chambers, CIO at Baylor Scott & White Health

  28-07-2017 17:24
  Technology plays an increasingly critical role in healthcare, and it’s not just the devices used to deliver care. The technology supporting the sweeping changes in healthcare management is equally dramatic. Matt Chambers, CIO at Baylor Scott & White Health, is at the forefront of that fundamental shift. What have been some of the most significant changes to healthcare management driven by technology advancements?One of the biggest changes was the Meaningful Use mandate that drove
  
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• IDG Contributor Network: Developing product management disciplines that drive digital transformation

  28-07-2017 14:26
  Digital transformation is driving more enterprises to develop customer-facing and workforce productivity applications. In a recent Harvey Nash and KPMG survey, 41% of respondents had an enterprise-wide digital strategy, up 52% from 2016, and 54% are dedicating more time to innovation as a top tactic. CIOs of companies such as Capital One and Dominos Pizza that are succeeding at digital transformation understand that they have to operate like tech companies and must be great at building software.
  
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• IDG Contributor Network: Technology-led innovation in digital health: The law of inverse relationships

  28-07-2017 14:07
  While researching for my upcoming book, I asked the nationally recognized CIO of a health system what he thought of the market for emerging technologies such as AI, cognitive, blockchain and digital health solutions in healthcare. His response was: The teacher is ready, but the student is not.What he meant was that the technology vendor community is developing innovative solutions at a faster rate than the ability of the healthcare sector to adopt it.It’s no secret that healthcare IT is a
  
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• IDG Contributor Network: Taming the Tower of Babel: A radical idea for coping with collaboration tool overload

  28-07-2017 13:51
  The Tower of Babel is a euphemism for the Biblical curse placed on the citizens of Babel for believing that mere mortals could actually construct a physical stairway to heaven. For those not familiar with the story, God punished the Tower workers by replacing their common language with multiple tongues, making it impossible for them to work collaboratively. The curse brought the Tower construction project to a screeching halt.The Tower of Babel is an apt analogy for the problems created by the p
  
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• What is design thinking? The secret to digital success

  28-07-2017 12:00
  Design thinking is emerging as a major ingredient in for digital transformation success. But what exactly is design thinking, and how are leading CIOs harnessing its power to bolster business value?Design thinking is an approach to building products that integrates business and technical needs together to deliver what people require, says Shelley Evenson, managing director at Fjord, a design consultancy acquired by Accenture Interactive in 2013. At its core, design thinking involves tapping into
  
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