UK telco group BT and ServiceNow are offering ‘turnkey’ packages for integrating digital workflows, global comms, and cloud-hosted contact centre platforms.
The contact-centre-as-a-service (CCaaS) package is targeted at business and public sector customers, and has apparently being developed in response to demand to ‘simplify and accelerate digitalisation of their contact centres and workflows.’
Digitalisation and moving contact centre systems into the cloud offers more f
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BT teams up with ServiceNow to roll out ‘contact-centre-as-a-service’
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Meta steps up attack on network fees
Facebook parent Meta has fired another salvo in its campaign against the introduction of network fees.
Markus Reinisch, Meta’s vice president of public policy for Europe and global economic policy, said in a blog post on Wednesday that his company has submitted its response to the European Commission’s consultation on the future of electronic communications and infrastructure. Launched in February, it includes a section on whether telcos should be allowed to charge content applicatio -
Vodafone sees no remaining value in Indian operation
Vodafone now values its investment in its troubled Indian operations at zero and warns that the outfit is in need of more cash from its lenders.
The revelation came on Tuesday in the telecoms group’s full-year results announcement, but funnily enough was overshadowed by the news of that much-needed turnaround plan and its 11,000 job cuts in Europe. As the dust settles on that, we’re able to take a closer look at Vodafone’s various operations, including that problematic Indian p -
Belgium’s Citymesh taps Nokia for nationwide drone network
Nokia’s drone-in-a-box offering is off to flying start, having only officially been on the market for a couple of weeks.
The Finnish kit maker revealed on Wednesday that Belgian B2B provider Citymesh is using its solution for a nationwide drone network to support emergency services. Depending on the type of emergency, a drone can be deployed to gather critical information on behalf of responders within the critical 15-minute window of receiving a call.
Rather than organise emergency servic -
The net around China’s tech sector tightens further
A steady stream of reports indicates the US and its allies are continuing to ramp up their efforts to exclude China from the global technology market.
The newly-launched US ‘Disruptive Technology Strike Force’, created ‘to counter efforts by hostile nation-states to illicitly acquire sensitive U.S. technology’, proudly announced its first prosecutions this week. Of the five cases, two involved the alleged theft of US software with the intent do give it to Chinese companie -
The Lex Newsletter: Mikitani should admit Rakuten Mobile has flopped
Priority should be to shore up cash and improve group’s credit rating, not pump capital into its weakest link -
UK wifi speeds clocking in at 29.8% of ethernet speeds
A report by Ookla says ISPs need to do more to improve home wifi as performance continues to lag behind ethernet in many advanced fixed broadband markets, with the UK near the bottom of the charts.
The report points out the UK is one of the worst effected – the gap between ethernet and wifi performance has widened by 11.6% in the last year, with wifi now clocking in at 29.8% of ethernet speeds. Globally it ranges between 30-40%.
ISPs in advanced fixed broadband markets are in the process o -
Flying Scotsman visiting London in June
via ianvisits.co.uk
The legendary Flying Scotsman locomotive is 100 years old, and as part of the centenary celebrations, it will be visiting several London stations in June.
The Flying Scotsman at King’s Cross station in October 2022
To be on the train, most of the tickets are sold out, but it’s free to watch the train from a sensible location.
Sadly, the word “sensible” is one lacking amongst some of the more determined train-spotting fraternity, so the exact times the train will leave the -
neXat expands further East with KT SAT partnership
17 May 2023 – neXat has entered a partnership with KT SAT to offer the South Korean satellite operator a full suite of managed services and gain access to its coverage in Asia. KT SAT – a subsidiary of KT Corporation and one of South Korea’s largest telecommunications companies – will use the neXat platform to increase its portfolio of services. This includes vouchers and other quota-based services – such as Fair Use and Fair...Source: RealWire -
Heritage railway extension will link it to the mainline railway again
via ianvisits.co.uk
A long standing ambition to connect a heritage railway to the mainline network has taken a step forward after it was granted permission to rebuild a section of a disused railway.
The railways – overlay on Google Map
There are two separate organisations involved – the Kent & East Sussex Railway which runs a heritage line between Tenterden and Bodiam, and the Rother Valley Railway which is looking to reinstate a lost railway between Bodiam and Robertsbridge.
The key benefit of the
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