Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Brendan O’Rouke, Head of Design at BriteBill, attempts to tackle the perennial telecoms problem of churn.
We’re operating in an experience economy where success is not just determined by the best brands in the communications and media industry, but by the best across all industries. So how do you stack up?
Low levels of satisfaction in telecoms
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Churn is breaking the telecoms market: here’s how to fix it
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Facebook unveils latest attempt to take VR mainstream
Facebook has had a fair few cracks at creating the perfect VR headset, but the Oculus Quest looks like a product which could take Virtual Reality (VR) into the mainstream market.
This has been the problem with VR to date, the reality has not lived up to the expectation. Cheaper devices have not delivered the experience the masses were expecting, while those on the top-end have but pricing has meant mainstream penetration was out of the question. To date, the virtual experience has been limited t -
Huawei Helps TIM and Fastweb Launch the First 3GPP Standard 5G Commercial Base Station
[Bari, Italy, September 25, 2018] TIM and Fastweb put the first 5G base station (complying with 3GPP standards) into commercial use, featuring Huawei’s end-to-end (E2E) 5G equipment. The three partners also jointly demonstrated ten 5G use cases in the cooperation.
Luigi Di Maio, Deputy Prime Minister of Italy and Minister of Economic Development, Labor and Social Policies, attended the inauguration ceremony to press the startup button for the deployment of the first 5G base station. TIM an -
FCC moves forward with small cell plans despite backlash
The FCC has officially given new small cell deployment rules the thumbs up, despite protest from municipal leagues and local governments.
Earlier this month the FCC outlined plans to remove barriers for small cell deployment. The new rules focused on reducing fees the authority or government can charge telcos applying for permission to deploy the small cells, and secondly, reducing the ‘shot clocks’ for small wireless facilities, being the time in which the organization has to either -
Europe gets tech and ad giants to play ball on ‘online disinformation’
The European Commission’s drive to control what takes place online took one more step forward with the unveiling of a code of practice on online disinformation.
This code has apparently been signed up to by unnamed internet and advertising giants, but in its current form it appears to be nothing more than a set of vague aspirations designed to placate the EC for now. However it will probably be used as the thin end of the wedge to extract further concessions down the line.
It is an importa -
Indian government greenlights plan to increase broadband penetration
While Reliance Jio has been ripping up the rulebook, causing chaos in the Indian mobile market, some might be surprised to hear broadband penetration is still less than 10%.
Accessibility has long been an issue in India, from a mobile perspective Jio seems to have addressed this issue, though broadband remains an challenge. According to the latest subscription figures from the Telecom Regulatory Authority of India (TRAI), there are currently 22.2 million broadband subscriptions in the country, c -
Only one in four businesses are ready for digital era – Vodafone
Despite dawn breaking on the digital economy, Vodafone claims only 24% of businesses globally could reasonably call themselves cyber ready, but those who are should prepare themselves for a cash boost.
Releasing its Cyber Ready Barometer, a report to measure how firms are progressing towards the digital era, Vodafone states the average score for UK businesses in terms of cyber readiness is 46/100, with only 34% of businesses achieving ‘Advanced’ status. Those who are classed as &lsqu -
NB-IoT gathers momentum
Trials in Australia and the UK involving Ericsson and Vodafone indicate the NB-IoT is starting to become a reality.
Ericsson and Telstra are claiming the longest connection for the narrowband wireless standard that is set to be the default for IoT. The trial used a Telstra base station to communicate with an NB-IoT temperature sensor 94 km away on Mount Cenn Cruaich in New South Wales, Australia. They say the previous range limit was more like 40 km.
“We’re partnering with Telstra to -
Verizon: 2020 will see exponential growth for enterprise 5G services
Verizon has been commended for its focus on cultivating 5G enterprise use cases by leading data and analytics firm GlobalData.At the company's Analyst Forum in New Jersey last week, the company identified 2020 as the year when enterprise 5G services would really begin to take off…read more on TotalTele.com » -
UK home buyers rate broadband as 'more important than crime rate'
Home buyers in the UK are more concerned with whether their property has good broadband access than they are with the areas prevailing crime rate, according to an industry expert. Ben Siggins, managing director of Ben Siggins Estate Agents says that quality of broadband coverage is one of the first things buyers look for when purchasing a new property…read more on TotalTele.com » -
TV's Dom Littlewood joins the fight against fake fibre
UK consumer rights champion, Dominic Littlewood, has called on the country's Advertising Standards Authority (ASA) to crack down on internet service providers who are deliberately misleading the public on their 'fibre' broadband services.Littlewood has lent his weight to CityFibre's high profile Coppersaurus campaign…read more on TotalTele.com » -
AT&T and Samsung launch 5G smart factory testbed in the US
AT&T has joined forces with Samsung Electronics America to create America's first manufacturing focussed 5G test bed. The 5G "Innovation Zone" will be located in Austin, Texas, and will undertake cutting edge research and development into smart factory applications. The facility will couple AT&…read more on TotalTele.com » -
Angola Cables announces launch of SACS subsea system
Angola Cables has confirmed the commercial launch of its South Atlantic Cable System (SACS), a new subsea cable system that will boost connectivity between Africa and South America.The new system will provide ultra…read more on TotalTele.com » -
After a successful decade in Africa, Orange Money eyes European expansion
Orange Money is celebrating a hugely successful decade in Africa, following the initial launch of services in the Ivory Coast in 2008.
Since the company's launch a decade ago, Orange Money has gained 40 million customers in 17 countries across the continent…read more on TotalTele.com » -
Tech firms dominate Millennial Rankings for positive buzz – YouGov
Netflix number one, Spotify number two and Primark number three; who doesn’t love cheap pants though.
For the second year in a row, Netflix has topped the list of most positively talked about brands in the UK according to market research firm YouGov. Claiming the crown is certainly a positive, however the technology industry took seven of the top ten spots in the list.
“Netflix’s popularity shows no signs of abating,” said Michael Stacey, Marketing Insights Manager at You
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