Liberty Global has announced the beginning of a new project which will transform it communicates with customers, leaning on the ‘conversational commerce’ idea championed by Amazon.
Considering it is such a prominent industry which spends so much on customer acquisition, you have to ask why it took the telcos this long to figure out that tolerable customer service is a good thing. Most businesses would tell you it is far more financially attractive to keep current customers happy and
✗ Close categories
Addiction
Apple
Arts
Asia News
British Airways
Business
Cars
Celebrity
Christianity
Cinema, Theater & TV
Conspiracy Theories
Coronavirus
Ebola
Economy
Education
Electronics
Entertainment
Environment
Fashion
Finance
Food
Funny videos
Gadgets
Games
General News
Health
International Crime
Jobs
Lifestyle
Military
Mindfulness
Movies
Music
News videos
NewsPhoto
Nightlife
Obituaries
Olympics
Organized Crime
Politics
Psychology
Recipes
Royal Family
Sci-Tech
Science
Social media
Sport
Technology
Television
Thames Deckway
Traffic
Travel
Trending UK
UK News
UnitedHealth Group Inc.
Weather
World News
✗ Close categories
✗ Close categories
✗ Close categories
Arsenal
Aston Villa
Athletics
Badminton
Baseball
Basketball
Blackburn Rovers
Blackpool
Boxing
Burnley
Cardiff City
Champions League
Chelsea
Cricket
Crystal Palace
Cycling
Darts
Everton
Formula 1
Formula 1 - Force India Videos
Formula 1 - Infiniti Red Bull Racing Videos
Formula 1 - Live Stream & News
Formula 1 - McLaren Videos
Formula 1 - Mercedes AMG Petronas Videos
Formula 1 - Sauber F1 Team Videos
Formula 1 - Scuderia Ferrari Videos
Formula 1 - Scuderia Toro Rosso Videos
Formula 1 - Team Lotus Videos
Formula 1 - Williams Martini videos
Fulham
Golf
Hockey
Horse Racing
Hull City
Ice Hockey
Leicester City
Liverpool
Manchester City
Manchester United
Middlesbrough
Motorsport
Norwich City
Philadelphia Phillies
Premier League
Queens Park Rangers
Rally
Reading
Rowing
Rugby
scarlets rugby
Soccer
Southampton
Stoke City
Sunderland
Swansea City
Swimming
Tennis
Tottenham
Tour de France
Volleyball
WC soccer 2014
Welsh Rugby Union
West Ham
Wigan Athletic
Wolverhampton Wanderers
✗ Close categories
✗ Close categories
✗ Close categories
...test
Aberdeen City
Aberdeenshire
Antrim
Aylesbury Vale
Barking and Dagenham
Barnet
Barnsley
Basildon
Bath and North East Somerset
Belfast
Bexley
Birmingham
Blackburn with Darwen
Bolton
Bournemouth
Bradford
Brent
Brighton and Hove
Bristol
Bromley
Bury
Calderdale
Cambridge
Camden
Cardiff
Central Bedfordshire
Cheshire East
Cheshire West and Chester
Cornwall
County Durham
Coventry
Croydon
Derby
Doncaster
Dudley
Ealing
East Riding of Yorkshire
Edinburgh
Enfield
Essex
Gateshead
Glasgow
Greater London
Greenwich
Hackney
Hammersmith and Fulham
Haringey
Harrow
Havering
Herefordshire
Hillingdon
Hounslow
Hull
Islington
Kirklees
Lambeth
Leeds
Leicester
Lewisham
Liverpool
London
Luton
Manchester
Medway
Merton
Milton Keynes
New Forest
Newcastle
Newcastle upon Tyne
Newham
North Somerset
North Tyneside
North West
Northampton
Northern Ireland
Northumberland
Nottingham
Oldham
Oxford
Peterborough
Plymouth
Portsmouth
Redbridge
Richmond upon Thames
Rochdale
Rotherham
Salford
Sandwell
Scotland
Sefton
Sheffield
Shropshire
Solihull
South East
South Gloucestershire
South West
Southampton
Southend-on-Sea
Southwark
St Helens
Stockport
Stockton-on-Tees
Stoke-on-Trent
Sunderland
Sutton
Swindon
Tameside
Tower Hamlets
Trafford
Wakefield
Wales
Walsall
Waltham Forest
Wandsworth
Warrington
West Midlands
Westminster
Wigan
Wiltshire
Wirral
Wolverhampton
York
✗ Close categories
✗ Close categories
✗ Close categories
Harry Styles
Aaron Taylor-Johnson
Adele
Ashley Cole
Benedict Cumberbatch
Billie Piper
Boris Johnson
Charlie Hunnam
Cliff Richard
David Beckham
DJ 3lau
DJ Above & Beyond
DJ Afrojack
DJ Alesso
DJ Aly & Fila
DJ Andrew Rayel
DJ Angerfist
DJ Armin Van Buuren
DJ Arty
DJ ATB
DJ Audien
DJ Avicii
DJ Axwell
DJ Bingo Players
DJ Bl3ND
DJ Blasterjaxx
DJ Borgeous
DJ Borgore
DJ Boy George
DJ Brennan Heart
DJ Calvin Harris
DJ Carl Cox
DJ Carnage
DJ Code Black
DJ Coone
DJ Cosmic Gate
DJ Da Tweekaz
DJ Dada Life
DJ Daft Punk
DJ Dannic
DJ Dash Berlin
DJ David Guetta
DJ Deadmau5
DJ Deorro
DJ Diego Miranda
DJ Dillon Francis
DJ Dimitri Vegas & Like Mike
DJ Diplo
DJ Don Diablo
DJ DVBBS
DJ Dyro
DJ Eric Prydz
DJ Fedde Le Grand
DJ Felguk
DJ Ferry Corsten
DJ Firebeatz
DJ Frontliner
DJ Gabry Ponte
DJ Gareth Emery
DJ Hardwell
DJ Headhunterz
DJ Heatbeat
DJ Infected Mushroom
DJ John O'Callaghan
DJ Kaskade
DJ Knife Party
DJ Krewella
DJ Kura
DJ Laidback Luke
DJ Madeon
DJ MAKJ
DJ Markus Schulz
DJ Martin Garrix
DJ Merk & Kremont
DJ Mike Candys
DJ Nervo
DJ Nicky Romero
DJ Noisecontrollers
DJ Oliver Heldens
DJ Orjan Nilsen
DJ Paul Van Dyk
DJ Porter Robinson
DJ Quentin Mosimann
DJ Quintino
DJ R3hab
DJ Radical Redemption
DJ Richie Hawtin
DJ Sander Van Doorn
DJ Sebastian Ingrosso
DJ Showtek
DJ Skrillex
DJ Snake
DJ Steve Angello
DJ Steve Aoki
DJ Tenishia
DJ The Chainsmokers
DJ Tiddey
DJ Tiesto
DJ TJR
DJ Umek
DJ Ummet Ozcan
DJ Vicetone
DJ VINAI
DJ W&W
DJ Wildstylez
DJ Wolfpack
DJ Yves V
DJ Zatox
DJ Zedd
DJ Zomboy
Emilia Clarke
Emily Blunt
Gabriella Wilde
Gary Lineker
Gemma Arterton
Gwendoline Christie
Hayley Atwell
Helena Bonham Carter
Imogen Poots
Jason Statham
John Terry
Juno Temple
Kate Beckinsale
Kate Winslet
Keira Knightley
Liam Payne
Lily Collins
Louis Tomlinson
Niall Horan
Nicholas Hoult
Paul McCartney
Prince William
Ralph Fiennes
Richard Branson
Robbie Williams
Robert Pattinson
Rosamund Pike
Sophie Turner
Theo James
Tom Hardy
Tom Hiddleston
Tony Blair
Tyree Cooper
Wayne Rooney
Zayn Malik
✗ Close categories
✗ Close categories
✗ Close categories
Accountancy
Administration
Advertising
Aerospace
Agriculture
Analyst
Animals
Antiques
Archaeology
Architecture
Arts
Astrology
Astronomy
Auto News
Automotive
Aviation
Bakery
Biotechnology
Brazil
Cabaret
Call Centre
Car News
Care
Catering
Charities
Chemistry
Child care
Cinema, Theater & TV
Cleaning Industry
Coaching
Construction
Customs
Dairy industry
Dance & ballet
Debt collection agencies
Defense
DJ
Economy
Education & Training
Electrical
Entrepreneur
Farming & Agriculture
Financial
Firefighter
Fisheries
Flowers
FMCG
Food
Fruit & Vegetables
Genealogy
General News
Government
Hair stylist
Hotel
HR & Recruitment
ICT
Insurance
IT Executive
Jobs
Justice
Landscaper
Lawyer
Legal
Library
Logistics
Marketing
Meat industry
Medical Industry
Mining
Nurse
Online Trends
Pharmaceutical Industry
Pharmacy
Physical therapy
Police
Political
PR Public relations
Production & Industry
Project Management
Psychology
Public Transport
Publisher
Real estate
Research & Development
Restaurant
Retail
Sales & Marketing
Security
SEO
Shipping
Social work
Sustainable Energy
Teacher
Telecom
Tourism
Traditional Energy
Transport
Travel Industry
Web Design
✗ Close categories
✗ Close categories
-
Liberty Global projects says telcos might have got the customer service memo
-
The potential of Machine Learning to optimize content distribution
Telecoms.com periodically invites expert commentators to share their insights into the most pressing industry issues. In this piece network AI specialists B.Yond explains why we need intelligence at the network edge.
We live in a connected world that is constantly streaming—video, games, music—the demand for content is always on. And, with emerging technologies presenting massive potential, including virtual reality, augmented reality, autonomous transportation, and mobile infotainme -
Ahead of its long-awaited public update, Synchronoss CEO Lurie speaks out
Glenn Lurie, CEO of Synchronoss, will host a business update call next week, but we already caught up with him to find out what’s going on at this most intriguing of companies.
We first spoke to Lurie in November of last year last year not long after he had become Synchronoss CEO. In the process of researching that interview saw that the company had both bought and sold a company – IntraLinks – in that same year, which seemed odd. So we did a bit more digging and uncovered a fa -
Peterborough becomes Vodafone’s third gigabit city
Vodafone and CityFibre have jointly announced Peterborough as the next beneficiary of the city-wide roll-out of full fibre infrastructure, after similar projects were announced in Milton Keynes and Aberdeen in recent weeks.
The pair have been working on the promise to deliver full fibre connectivity in 12 cities and reaching one million homes across the UK by 2021, and Peterborough is lucky enough to be on the list. CityFibre has already laid a fibre spin throughout the city measuring 120km, but -
Connectivity boost accelerates Moldova, EU and Eastern Partnership science collaborations
Core Facts Students, researchers and academics in the Republic of Moldova will be better able to collaborate with their peers in other countries and participate in international research projects following an increase in connectivity between the Moldovan research and education (R&E) network in Moldova and the pan-European backbone network, GÉANT.A 100 Gigabit-per-second (Gbps) network link was installed between Chisinau, Moldova, and Bucharest in Romania as a 100% upgrade to a previou -
Telstra continues its growth in Europe with its network expansion and new hub in Paris
22 March 2018 – Telstra, a leading telecommunications and technology company, today announced the expansion of its business in Europe with the Telstra Programmable Network soon to be available via new points of presence (PoPs) in Frankfurt and Paris in addition to a new office in Paris that will serve as Telstra’s hub for Continental Europe. This builds on Telstra’s already strong presence in Europe and follows recent investments including the acquisition of UK-based technology -
The Facebook data privacy scandal is only tip of the iceberg
The digital world has been rocked by the Facebook/Cambridge Analytica scandal, but it won’t be the last one; the internet is still the wild-west and it is only human nature to push the boundaries.
A lot has been said over the last couple of days concerning the privacy debacle which we are currently wading through, especially after Facebook CEO Mark Zuckerberg broke his silence in an interview with CNN. Promises have been made, warnings put forward and apologies have sort of been said, but -
NewVoiceMedia named in 2018 Inc. 5000 list of fastest-growing private companies in Europe
LONDON, 22 March 2018 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been recognised in the 2018 Inc. 5000 list of fastest-growing private companies in Europe. The 2018 Inc. 5000 Europe list serves as a unique report card on the European economy. Within an uncertain economic climate, latest aggregate revenue among the companies listed increased by €101.8 billion, nearly doubling aggregate revenue from 2013. The list features a...Sou -
RCom in talks over enterprise telecoms sale
Deal would end company’s 15-year presence in Indian communications sector -
Spain targets 100% fibre coverage by 2021
Spain has unveiled plans to spend €525 million to extend fibre coverage to 100% of the country's population centres by 2021.Today, 76% of Spain's population already has access to high…read more on TotalTele.com » -
Push for TIM network sale gathers strength
The sale of TIM's fixed network assets could be on the cards if activist investor Paul Singer has his way.Singer's Elliott Capital Advisors holds 5.74% of TIM, formerly known as Telecom Italia, according to an update from Italian market watchdog Consob on Wednesday…read more on TotalTele.com » -
One year and counting for KT 5G
KT Corp on Thursday announced it will commercially launch 5G services in March 2019.The South Korean operator, which ran a trial 5G service at the PyeongChang Winter Olympics last month…read more on TotalTele.com » -
Mexico launches shared 700-MHz LTE network
Mexico on Wednesday formally launched its shared LTE network at an event attended by President Enrique Peña Nieto, according to an agenda announcement from the government…read more on TotalTele.com » -
China Mobile 2017 profit up 5% on wireless data growth
China Mobile on Thursday reported a strong set of results for 2017, as wireless data revenue accounted for more than half of the operator's full-year service revenue for the first time."We have made outstanding achievements on multiple fronts, sustained favourable growth momentum and bolstered our position as a market leader…read more on TotalTele.com » -
Bezeq posts profit warning on satellite biz as CEO quits
Bezeq on Wednesday lowered its net profit forecast for the full year, just days after its embattled chief executive resigned her position.In a stock exchange announcement, the Israeli telecoms operator said it will post a net profit attributable to shareholders of 1…read more on TotalTele.com » -
9mobile buyer pays up
Teleology Holdings, the preferred bidder for Nigeria's 9mobile has paid a US$50 million deposit for the company a day ahead of deadline, pushing the deal a step closer to completion.The investment firm is expected to pay the balance of the agreed $500 million purchase price in the next 90 days and thereby take control of the mobile operator…read more on TotalTele.com »
29 Mar 201828 Mar 201827 Mar 201826 Mar 201823 Mar 201821 Mar 201820 Mar 201819 Mar 201818 Mar 201817 Mar 2018
Follow @Telecom_UK_ on Twitter!

