Telecom news

• WH Smith masters the art of managing decline

  12-04-2017 20:40 via ft.com
  The retailer’s travel division will soon dwarf its legacy stores
  
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• BlackBerry boosted by $815m Qualcomm refund

  12-04-2017 19:00 via ft.com
  Former phonemaker had overpaid for patents as its handset sales collapsed
  
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• Broadband providers told to improve customer service

  12-04-2017 18:47 via ft.com
  Regulator reveals some companies deliberately made their service worse in 2016
  
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• It’s been an expensive week for Qualcomm – $815mn expensive

  12-04-2017 18:07
  
  Qualcomm has been ordered to refund Blackberry $815 million owing to royalties the Canadian smartphone maker overpaid between 2010 and 2015.
  While an $815 million bill isn’t the most ideal way to head into the summer, this figure doesn’t yet include interest or attorney fees; looks like it’s the caravan for the summer holidays this year. The chipmaker announced the decision on its blog, but wasn’t bitter at all…
  “While Qualcomm does not agree with the decisio
  
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• TPG Telecom: network error

  12-04-2017 17:35 via ft.com
  Main winner from broadband operator’s move into mobile will be Australian consumers
  
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• CNMC axes MVNO rules – Viva la Deregulation

  12-04-2017 16:38
  
  The Spanish National Authority for Markets and Competition (CNMC) has decided to remove regulations which force MNOs to provide reasonable access to their mobile infrastructure.
  The regulation itself dates back to 2006, as the government looked to stimulate a relatively stagnant market, and encourage more challenger brands to make a move. The idea itself could be viewed as a successful move, as the country now counts roughly 30 MVNOs, as well as the incumbent MNOs such as Telefonica and Orange,
  
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• Ofcom dishes out the dirt on operator customer service performance

  12-04-2017 16:16
  
  Ofcom has unveiled a new tool which will tell you how good your provider of landline, broadband and mobile services compares to the rest on a customer service footing.
  It’s an subject which has been largely avoided by operators to date because, let’s face it, they are pretty bad at customer services compared to other verticals. But thanks to Ofcom, you can find out overall customer satisfaction, complaints per 100,000 subscribers, satisfaction with complaints handling and how long cu
  
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• Viridian Works With 1st Touch On Digital First Mobile App

  12-04-2017 14:34
  
  Viridian Housing is running a 1st Touch mobile working app to make their Housing Officers lives easier by reducing administration and cutting out the use of paper. The innovative app forms part of Viridian’s Digital First initiative led by its IT and Research & Innovation teams. Viridian’s Digital First strategy aims to radically improve services for both customers and colleagues by developing their digital offering. Viridian is a social housing provider to over 30,000 residents.
  
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• UK broadband providers told to improve customer service

  12-04-2017 13:44 via ft.com
  Regulator reveals some companies deliberately made their service worse in 2016
  
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• Fitbit and Huawei throw smartwatch segment into confusion

  12-04-2017 12:44
  
  Fitbit and Huawei are both of the verge of challenging the status quo of the smartwatch segment, one pushing forward and the other questioning its very existence.
  For most, the smartwatch arena has been one of false promises and disappointment to date, but not for Fitbit. Fitbit is a brand which has dominated the fitness space, with a relatively simple but functional device, controlling 23% market share of the basic devices segment, but it seems this effective business isn’t enough. Accord
  
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• Vodafone removes roaming to target hot-dog legs

  12-04-2017 12:11
  
  Just as families are starting to search for summer holiday deals, Vodafone has announced it will remove all roaming charges for 40 countries.
  The team already has in place a ‘Roam-further’ option for post-paid customers, but the ‘Roam-free’ deal will allow the same customers to use their devices as they would at home for no extra cost. Vodafone claim the new territories which are covered include 80% of customers’ overseas trips each year.
  Have you ever wondered whet
  
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• ADLV & Fleets Welcome DVA's Review Of Online Driving Licence Data System For Northern Ireland

  12-04-2017 11:39
  
  The Association For Driving Licence Verification (www.ADLV.co.uk) has welcomed moves by Northern Ireland’s DVA (Driver & Vehicle Agency) to conduct a review of its upcoming online licence verification service to ensure best-practice. The decision to initiate the review followed an approach by the ADLV which represents the licence checking needs of the UK fleet industry. Currently, the processes adopted and developed by the DVA are designed to provide a licence verification service to t
  
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• AI is the only option in the future of cyber security – Ericsson

  12-04-2017 11:14
  
  The cyber security wars of the future will be fought by good AI bots and bad ones, with the rest of us just watching to see who wins.
  That’s the future according to Jason Hoffman, Ericsson’s VP of Cloud Infrastructure. It isn’t quite as dark as the world being taking over by robots or sentient beings, but it’s a very realistic possibility due to the vast complications and workloads which will soon be placed on security teams.
  “Ironically and unfortunately, some of t
  
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• Nuvias Launches Unified Communications Practice

  12-04-2017 11:00
  
  Nuvias Unified Communications Practice To Be Rolled Out Across EMEA London, England: Wednesday 12th April 2017 - Nuvias announces the EMEA launch of its Unified Communications (UC) Practice. The Practice is based on the UC capabilities and services provided by SIPHON Networks, which became part of the Nuvias Group in October 2016. SIPHON is a leading, award-winning UC solutions and technology enabler for the channel. In 2016, it was named the 24th fastest growing technology...Source: RealWire
  
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• ABBYY Real-Time Text Recognition promises to accelerate the digital journey

  12-04-2017 11:00
  New ‘point and capture’ toolkit empowers instant use of text-based information viewed through smartphones and tabletsLondon, UK (12 April 2017) — ABBYY, a leading provider of technologies and solutions to action information, today introduced its new Real-Time Recognition technology, enabling ‘instant’ text extraction from the preview screen of mobile devices. Real-Time Recognition based on ABBYY technology enables faster, simpler extraction of text from documents an
  
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• NewVoiceMedia named finalist in Top 10 Technology Awards 2017

  12-04-2017 10:17
  
  LONDON, 12 April, 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named a finalist in the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards.The awards were founded to recognise the best products on the market and help contact centre managers make informed decisions about the technologies they invest in. The winner is voted for by readers...Source: RealWi
  
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• Orange Egypt integrates Openet's Real-time Offer Manager to improve subscriber experience

  12-04-2017 10:00
  
  Openet enables Orange Egypt to stimulate data usage through real-time offers to create new revenue streamsDUBLIN, Ireland – 12th April, 2017 – Openet, a global leader in the supply of real-time BSS (business support systems) and customer engagement systems, today announced that Orange Egypt, a leading Egyptian operator, has deployed Openet’s Real-Time Offer Manager (RTOM) solution plus reporting tools to improve subscriber experience and increase data revenues. Orange Egypt is
  
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• Vodafone UK scraps roaming charges in 40 countries

  12-04-2017 02:00
  Vodafone UK on Wednesday scrapped roaming fees in 40 countries, launched new tariffs, and unveiled a flexible handset upgrade programme.The operator also rolled out an AI-powered chatbot, 'TOBi', with the aim of helping with online customer queries."Customers have told us they want us and the rest of the industry to change…read more on TotalTele.com »
  
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• TPG, Vodafone buy Australia's 700-MHz leftovers

  12-04-2017 02:00
  Australia on Wednesday auctioned off unsold 700-MHz digital dividend spectrum, raising A$1.55 billion (€1.09 billion), comfortably exceeding the A$850 million reserve price.The spectrum was divided into two lots: one lot of 2x10 MHz in the 738 MHz…read more on TotalTele.com »
  
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• CBNL talks up 5G's fixed wireless opportunity

  12-04-2017 02:00
  When discussing 5G services, talk typically turns to futuristic examples like augmented reality, driverless cars, or remote surgery.But for Cambridge Broadband Networks Ltd (CBNL), the humble fixed wireless broadband service represents the most compelling early 5G use case.That isn't surprising to hear, given CBNL supplies equipment for point-to-multipoint (PMP) networks running on millimetre wave (mmWave) spectrum…read more on TotalTele.com »
  
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