Retail news

• Pret a Manger launches salad revamp – and one starts at £12.95

  08-07-2025 19:52
  Chain says supersized lunch reflects growing trend of workers ‘treating’ themselves on days they are in officePret a Manger prompted social media outrage two years ago with its £7.15 “posh” cheese and pickle baguette, so it may be bracing itself for a possible backlash after launching a new “premium” lunchtime salad that costs “from £12.95”.The sandwich chain told the Guardian that in response to “a shift in what customers want fr
  
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• Chanel and JW Anderson show their resistance to global luxury downturn

  08-07-2025 16:16
  
  Chanel’s Paris show harked back to brand’s first boutique, while JW Anderson pivots to lifestyle and homewaresThere was no designer to take a bow after Chanel in Paris, but the creative director, Matthieu Blazy – whose first show will take place in October – had already been at the sketchbook. “It is not his collection – but it is not happening without him either,” said Bruno Pavlovsky, the president of fashion at Chanel, before the show. “You will
  
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• M&S boss says two big UK firms hit by unreported cyber-attacks

  08-07-2025 15:45
  Archie Norman tells MPs companies should be legally required to report major hacksBusiness live – latest updatesUK businesses should be legally required to report major cyber-attacks, the boss of Marks & Spencer has suggested as he claimed two hacks involving “large British companies” had gone unreported in recent months.In evidence to MPs about the impact of the massive cyber-attack on M&S that forced it to close down its online store for almost seven weeks, the retail
  
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• Currys shows fragility of retail success stories

  08-07-2025 15:31
  Shares in the household appliances group had been soaring since its near takeover before they wobbled this week
  
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• M&S chair says DragonForce was behind cyber attack

  08-07-2025 15:29 via retailgazette.co.uk
  
  M&S chair Archie Norman has publicly confirmed that the company believes that ransomware group DragonForce were responsible for its cyber attack.
  Speaking to a parliamentary select committee today (8 July), Norman explained that “loosely aligned parties” had worked together on the cyber attack.
  He noted: “We believe in this case there was the instigator of the attack and then, believed to be DragonForce, who were a ransomware operation based we believe in Asia.”
  It co
  
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• Clarks launches Back to School range with lowest prices in a decade

  08-07-2025 14:14 via retailgazette.co.uk
  Clarks has unveiled its 2025 Back to School collection, featuring 70% new product lines and the most affordable prices it has offered in over ten years, starting from just £28.
  The footwear giant said its refreshed collection reflects it commitment to making high-quality school shoes more accessible for families across the UK.
  This follows a December 2024 consumer survey that found Clarks rated highest among competitors for quality and fit, but with 24% of parents deterred by price.
  The ne
  
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• Asda managers prepare to vote on GMB union recognition

  08-07-2025 13:59 via retailgazette.co.uk
  Asda’s depot management team is set to vote on whether GMB will become their official union representative following a landmark decision by the Central Arbitration Committee (CAC).
  More than 1,000 salaried managers across 23 UK depots will take part in the ballot after GMB submitted a petition indicating over 60% of eligible staff back formal union recognition, The Grocer reported.
  The CAC and GMB allowed the ballot after the union provided a petition which showed that over 60% of the supe
  
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• Shein files Hong Kong listing to revive stalled London float

  08-07-2025 13:57 via retailgazette.co.uk
  Shein has officially filed for an initial public offering (IPO) in Hong Kong in a strategic bid to salvage its long-delayed London listing — potentially the largest IPO in the UK in years.
  The fast-fashion giant, which was founded in China but is now headquartered in Singapore, confidentially submitted its draft prospectus to the Hong Kong Stock Exchange last week, according to multiple reports.
  The move comes after an 18-month stalemate with UK and Chinese regulators over the language use
  
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• Maternity brand Seraphine collapses into administration

  08-07-2025 13:48 via retailgazette.co.uk
  
  Maternity-wear specialist Seraphine has entered administration, leading to the redundancy of most of its 95 staff members.
  The fashion brand, which was worn by the Princess of Wales during her three pregnancies, appointed administrators from Interpath Advisory on 7 July after failing to secure new investment.
  The move follows a period of trading difficulties for the retailer, aggravated by weak consumer confidence which negatively affected revenues.
  It comes after Seraphine relaunched its brand
  
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• M&S turned to FBI ‘muscle’ after cyber attack

  08-07-2025 13:19
  Chair tells parliamentarians retailer believes Dragon Force was criminal gang behind attack
  
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• M&S turned to FBI for help after ‘traumatic’ cyber attack

  08-07-2025 13:19
  Chair Archie Norman tells parliamentarians retailer believes Dragon Force was criminal gang behind attack
  
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• [ On-Demand ] Workforce at a Crossroads: Automation, Flexibility, and the Future of UK Retail

  08-07-2025 12:21 via theretailbulletin.com
  
  In 2025, UK employers are under mounting pressure. Increases to National Insurance Contributions, a higher Minimum Wage, and declining employee satisfaction are converging to create the... View Article
  
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• Why All Retailers Must Embrace Body Cameras: Insights from Certas Energy’s Successful Deployment

  08-07-2025 10:18 via theretailbulletin.com
  
  In a move to enhance staff safety and improve customer interactions, Certas Energy, with a widespread UK network of forecourts, has successfully implemented body, worn cameras... View Article
  
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• What does the Future Hold for Retail CX?: Emerging Trends from HGS and Today’s CX Retail Leaders

  08-07-2025 10:18 via theretailbulletin.com
  
  In a recent roundtable hosted by the Customer Xperience Association (CXA) in partnership with HGS, an established global business process management company employing 20,000 staff across... View Article
  
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• John Lewis overtakes M&S as best retailer for customer satisfaction

  08-07-2025 10:05 via retailgazette.co.uk
  
  John Lewis has unseated M&S as the top scoring retailer in the latest UK Customer Satisfaction Index (UKCSI), bolstered by the return of Never Knowingly Undersold.
  The department store chain scored 86.7 out of 100 in the bi-annual customer satisfaction index, ranking it third across all sectors and clinching the top spot by any retailer.
  The score puts John Lewis ahead of its rival M&S, which had previously overtaken the department store chain at the start of the year.
  M&S secured a
  
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• Asda pressures suppliers to slash prices in ‘art of war’

  08-07-2025 09:38 via retailgazette.co.uk
  
  Asda is putting pressure on its suppliers such as Nestlé, Heinz and General Mills to cut prices as it seeks to win back shoppers.
  The grocery giant is involved in negotiations with some of its biggest partners as they push back against pressure for aggressive cuts, The Telegraph reported. 
  The retailer is urging its suppliers to “share the load” amid its price war, which is designed to improve its falling sales.
  Meetings are due to be held during the coming weeks in a bid
  
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• New chief executive appointed for Virgin Experience group of brands

  08-07-2025 08:38 via theretailbulletin.com
  
  A new chief executive has been appointed for Virgin Experience Days, Virgin Experience Gifts and Virgin Incentives. Danni Rush has worked with Virgin Experience companies for... View Article
  
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• Amazon rolls out GoPuff rapid grocery deliveries across UK

  08-07-2025 08:38 via theretailbulletin.com
  
  Amazon is expanding its UK grocery offering by rolling out a rapid delivery service with GoPuff. The move will enable customers to order groceries and home... View Article
  
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• M&S expands range for family shoppers with bigger packs and new lines

  08-07-2025 07:45 via theretailbulletin.com
  
  M&S has increased its Bigger Pack, Better Value range of family favourites and household essentials by a third, with over 100 lines now available in bigger... View Article
  
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• Just Eat rolls out membership service with unlimited free delivery

  08-07-2025 07:43 via retailgazette.co.uk
  
  Just Eat has launched its new membership service, Just Eat+, offering users unlimited free deliveries over the summer.
  Shoppers can sign up with a one-off £5.99 payment of the service for 90 days, providing customers with unlimited free delivery all summer.
  Customers who sign up for the membership can order products from over 90,000 restaurants, supermarkets and shops to be delivered for free, with goods ranging from deodorant to takeaways.
  Additionally, members can access a range of exclu
  
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• Sainsbury’s head of innovation departs after seven years

  08-07-2025 07:42 via retailgazette.co.uk
  
  Sainsbury’s head of own-label product development and innovation Claire Hughes has stepped down from the grocery giant.
  The executive departed for personal reasons and stepped down from the company last week, The Grocer understands.
  Director of fresh product innovation James Campbell is set to surpass Hughes, under the newly created position of director of product and innovation.
  Hughes is well regarded in the company for her part in transforming the supermarket’s own-label and innov
  
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• Shoon opens flagship Leeds store despite van smash

  08-07-2025 06:54 via theretailbulletin.com
  
  Footwear brand Shoon has opened a new flagship shop in Roundhay in Leeds despite a van crashing into the storefront the day before launch. Although no-one... View Article
  
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• Shein files for Hong Kong IPO to pressure UK to save London listing

  08-07-2025 06:00
  
  Fashion retailer hopes threat of losing flotation will spur British regulator to soften requirements
  
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