Retail news

• Primark launches ‘Never Basic’ campaign

  28-04-2025 22:49 via theretailbulletin.com
  Primark has launched a new campaign to highlight the value of its “quality” essentials clothing items. Running across social channels and 462 stores, the ‘Never Basic’... View Article
  
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• Asda to launch first of its kind ‘George’ concept store

  28-04-2025 20:09 via theretailbulletin.com
  Asda will be trialling a new standalone concept store for its George clothing and homewares brand. If successful, it will replace the Asda Living brand portfolio... View Article
  
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• M&S betting on customer patience as cyber-attack threatens to ruin 2025’s strong start

  28-04-2025 19:39
  Fashion revival and warm weather had boosted the retailer – but the attack has halted website salesWhen will orders be back, and is my data at risk?Marks & Spencer pauses delivery of some food items to OcadoMarks & Spencer was enjoying a strong start to 2025 thanks to a fashion revival and the warm spring weather. That has now been seriously undermined as the retailer scrambles to deal with disruption caused by a massive cyber-attack it first revealed a week ago.At a time when M&am
  
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• M&S pauses deliveries of some food items to Ocado after cyber-attack

  28-04-2025 19:34
  Hack has wiped more than £500m off Marks & Spencer’s stock market value in the past weekWhen will M&S orders be back, and is my data at risk?M&S betting on customer patience amid 2025’s strong startMarks & Spencer has been forced to pause deliveries of some packaged food items to the online grocery site Ocado as the high street stalwart continues to battle the consequences of a cyber-attack that began a week ago.The latest issue is understood to affect a small n
  
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• M&S cyber-attack: when will orders be back, and is my data at risk?

  28-04-2025 19:01
  Marks & Spencer has halted orders on its website and apps, giving customers a refund for those placed after WednesdayMarks & Spencer pauses delivery of some food items to OcadoWhen will M&S orders be back, and is my data at risk?The cyber-attack at Marks & Spencer is continuing to cause chaos for shoppers, with no clarity yet as to when the retailer’s systems will be fully back up and running.Website orders remain on hold for the fourth day in a row, and those affected also
  
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• Self-service tills: a bleeping pain or brilliant? | Letters

  28-04-2025 17:52
  The case against self-checkout is made by Alison Leonard and Anthony Blane, but Clifford Challenger says not all older people are desperate for human contact with supermarket staffThank you, Hilary Freeman, for catching and coining the central movement which is sickening us all: “the slow erosion of human contact that heralds the dehumanisation of yet another society” (Hell is not other people – it’s being stuck in the ninth circle of an automated telephone service, 22 Ap
  
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• M&S cyber crisis wipes almost £700mn off retailer’s valuation

  28-04-2025 16:57
  FTSE 100 company tells hundreds of workers to stay at home and admits it has no idea when operations will recover
  
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• M&S: Hundreds of warehouse staff told to stay at home following cyber attack

  28-04-2025 15:54 via retailgazette.co.uk
  M&S has instructed hundreds of agency workers from its main distribution centre to stay at home as it deals with the impacts of its cyberattack.
  Around 200 staff members who were due to take on shift work at its East Midlands Castle Donington clothing and homewares logistics centre have been instructed not to show up, Sky News reported.
  It is understood that agency staff comprise roughly 20% of Castle Donington’s workforce and the retailer had been scaled down their support due to the
  
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• Rapha appoints chief brand officer

  28-04-2025 15:45 via theretailbulletin.com
  Rapha has appointed Jodie Harrison to the newly created role of chief brand officer. Harrison, who has been consulting for the premium cycling apparel brand since... View Article
  
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• Asda trials George concept store to replace Asda Living portfolio

  28-04-2025 15:33 via retailgazette.co.uk
  Asda is set to open its first standalone George store next week as it looks to replace its Asda Living brand portfolio across the UK.
  The supermarket chain will convert its homewares store in Crown Point Retail Park in Leeds to test the new format, which will be rolled out to further locations if successful.
  The retailer said the George concept store, which will reopen on 10 May, will be “completely transformed with a new layout to showcase the best of George clothing and homeware, plus to
  
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• Dunelm acquires luxury home brand Designers Guild

  28-04-2025 14:42 via retailgazette.co.uk
  Dunelm has snapped up luxury home decor company Designers Guild for an undisclosed sum.
  The homewares giant has acquired the brand’s IP and design archive, but did not acquire its stores or business operations, after what it described as a “highly competitive” sales process, The Times reported.
  It comes after Designers Guild was put up for sale after posting a £1.7m pre-tax loss in the year to 31 March 2023, according to its most recent accounts on Companies House.
  The br
  
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• Implementing AI in Retail HR: Challenges and Best Practices

  28-04-2025 13:30 via theretailbulletin.com
  From automating routine tasks to enhancing employee engagement strategies, AI in retail HR is transforming what’s possible for HR teams. These teams are under increasing pressure... View Article
  
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• Reinventing Retail: A Look at Gen Z’s Evolving Consumer Preferences

  28-04-2025 11:32 via theretailbulletin.com
  With members of Gen Z now firmly entrenched as consumers in their own right with autonomous purchasing power, brands across various retail verticals must adapt to... View Article
  
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• uses AI to boost client revenue by 5%

  28-04-2025 11:02 via theretailbulletin.com
  THG Commerce, the complete commerce solution from THG Ingenuity, has revealed that personalised AI product recommendations. Through product attribution modelling and semantic search, THG Commerce has... View Article
  
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• Lidl targets Chelsea and Mayfair in £500m store expansion drive

  28-04-2025 10:22 via retailgazette.co.uk
  Lidl is planning to open 40 new supermarkets this year as it prepares to spend £500m on expanding its store estate.
  It comes as the German discounter unveiled its “wishlist” of over 250 potential new site locations across London, with a special focus on affluent central neighbourhoods in the capital.
  These include in Angel, Covent Garden, Kensington, Notting Hill and Soho, as well as suburban locations such as Finchley, Colindale and Uxbridge. Lidl said it was interested in hig
  
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• Have You Noticed? The Rules of Retail Engagement Have Changed

  28-04-2025 10:12 via theretailbulletin.com
  By Andra Muntean The way people shop today doesn’t follow the rules we used to optimise for. Retail engagement — from first discovery to final conversion... View Article
  
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• Conversation with… Shannon Osman, head of retail at Footasylum

  28-04-2025 10:12 via theretailbulletin.com
  In this latest interview in our Conversations series, we chat with Shannon Osman about her remarkable career to date, her role as head of retail at... View Article
  
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• Shein raises US prices by up to 377% as Trump tariffs take hold

  28-04-2025 10:11 via retailgazette.co.uk
  Shein has raised prices for US shoppers, following through on its warning earlier this month that new tariffs would push operating costs higher.
  The fast fashion giant increased prices across key categories last Friday (25 April), with some products more than quadrupling in cost overnight. A 10-pack of dish cloths, previously priced at $1.28, jumped to $6.10 — a 377% rise, according to Bloomberg data.
  The sharp hikes come as US president Donald Trump’s administration imposes sweeping
  
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• Lidl GB to invest £500 million in expansion as it also publishes “wish list” of new store sites

  28-04-2025 09:40 via theretailbulletin.com
  Lidl GB is to invest £500 million in expansion with plans to open more than 40 new stores across the country in its current financial year.... View Article
  
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• Schuh signs for flagship store in Edinburgh

  28-04-2025 09:15 via theretailbulletin.com
  Schuh is to open a Scottish flagship store at St James Quarter in Edinburgh on 1 May. Situated adjacent to high street brands Superdrug, Boots and... View Article
  
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• UK retail store openings accelerate despite tax hikes

  28-04-2025 09:08 via retailgazette.co.uk
  UK retailers committed to opening more stores during the first quarter of the year, despite worries over tax changes coming into effect this month.
  Between January and March, just under 7,000,000 sq ft of retail space was leased throughout the UK, making it the highest amount since the pandemic started, according to property firm CoStar.
  This marks an 8% rise on the prior quarter, as well as a 25% increase on the same period last year, representing the strongest retail leasing activity in six ye
  
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• Deliveroo founder set for £172m payout following takeover offer

  28-04-2025 09:04 via retailgazette.co.uk
  Deliveroo co-founder and chief executive Will Shu is in line for a £172m payout if the firm’s board approves a £2.7bn takeover from US rival DoorDash.
  The UK-listed rapid delivery giant confirmed on Friday (25 April) that it had received an indicative takeover proposal for 180p a share from DoorDash at the start of the month.
  Deliveroo said that should a firm offer be made, it would be “minded to recommend” the proposal to its shareholders.
  DoorDash has until 23 May
  
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• M&S: WFH staff locked out of systems amid cyber attack fallout

  28-04-2025 08:42 via retailgazette.co.uk
  M&S has shut remote-working employees out of some of its IT systems as it struggles to recover from the fallout of a cyberattack last week.
  The high street giant closed some of its programmes that staff use to log into the internal IT systems when working outside of the office, The Times reported.
  Cybersecurity experts said the move was most likely made to stop the attack spreading throughout the retailer’s IT infrastructure.
  Sources close to the company said staff could still work fro
  
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• Asda co-owner Mohsin Issa steps down as EG Group CEO

  28-04-2025 08:27 via retailgazette.co.uk
  Asda co-owner Mohsin Issa has stepped down as chief executive of petrol station chain EG Group ahead of its initial public offering.
  Issa, who co-founded the forecourt business with his brother Zuber, has been succeeded by the company’s chief financial officer Russell Colaco.
  Issa’s departure from the helm of EG Group follows news that the business is considering a listing in New York worth around $13bn (£10.7bn), after offloading the majority of its UK petrol station business
  
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• Asda co-founder Mohsin Issa steps down as EG Group CEO

  28-04-2025 08:27 via retailgazette.co.uk
  Asda co-founder Mohsin Issa has stepped down as chief executive of petrol station chain EG Group ahead of its initial public offering.
  Issa, who co-founded the forecourt business with his brother Zuber, has been succeeded by the company’s chief financial officer Russell Colaco.
  It comes as EG Group has been considering a listing in New York worth around $13bn (£10.7bn) after offloading the majority of its UK petrol station business to Asda in 2023.
  Issa, who will remain on the board
  
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• THG Ingenuity uses AI to boost client revenue by 5%

  28-04-2025 02:39 via theretailbulletin.com
  
  THG Commerce, the complete commerce solution from THG Ingenuity, has revealed that personalised AI product recommendations. Through product attribution modelling and semantic search, THG Commerce has... View Article
  
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• Customer Xperience Alliance (CXA) partners with IP Integration

  28-04-2025 02:35 via theretailbulletin.com
  The Customer Xperience Alliance (CXA) has today announced its latest partner with IP Integration who are the Digital Transformation experts that help brands to deliver exceptional... View Article
  
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• Customer loyalty reimagined: What retail can learn from iGaming

  28-04-2025 02:01 via theretailbulletin.com
  Retail loyalty schemes have been around for decades. Tesco Clubcard, Boots Advantage, and the Nectar card are now so familiar that shoppers rarely question how they... View Article
  
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