Retail news

• The Customer Xperience Alliance announces new partnership with Teleperformance

  22-01-2025 21:20 via theretailbulletin.com
  
  The Customer Xperience Alliance (CXA), has today announced its latest partnership with Teleperformance, a renowned global leader in customer experience management. Through this collaborative agreement, the... View Article
  
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• My local bookshop has hit on an incredible business strategy: be nice to customers | Joel Snape

  22-01-2025 17:33
  
  It’s weird more high-street shops don’t behave like this. Friendliness is one of the few things they have going for them in the war against the machinesIn today’s hyper-connected world, where I can have anything from a power drill to a little chocolate pudding delivered to my door the same day, shops have it rough. They can’t compete on choice, price or (usually) convenience, and so their single selling point is that little frisson of social interaction that lets a work-f
  
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• 6 trends that will shape retail in 2025

  22-01-2025 15:23 via retailgazette.co.uk
  
  With inflation still soaring and retailers hit hard by the Autumn Budget, 2025 could be set to be another turbulent period for the retail sector. 
  As we kick off the new year, industry experts share the key trends set to shape retail in 2025.
  Pre-loved goes mainstream
  The rising popularity of second-hand goods and renting fashion over the last couple of years is set to go mainstream this year.
  Accenture retail strategy and consulting managing director Matt Jeffers notes that shoppers are &l
  
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• Lacoste to make ‘aggressive’ push into lucrative US sportswear market

  22-01-2025 15:00 via ft.com
  
  French brand to open new stores in New York and other cities as part of plans to increase total annual sales by 25%
  
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• Gymshark collaborates with Leana Deeb on modest activewear range

  22-01-2025 12:18 via theretailbulletin.com
  
  Gymshark has collaborated with fitness influencer Leana Deeb on a range of modest activewear. The move follows a study by the brand where 84% of survey... View Article
  
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• Waitrose brings back free coffees for non-shoppers

  22-01-2025 11:57 via retailgazette.co.uk
  
  Waitrose has brought back its free coffee offer for all loyalty scheme members, even if they have not purchased anything from the grocer. 
  The upmarket supermarket told its My Waitrose scheme members that from 27 January they would be able to receive one complimentary hot drink per day with no purchase required, as long as they brought a reusable cup.
  The perk was initially brought in back in 2013, however the terms were changed four years later to only apply to shoppers who had bought some
  
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• Aldi Dry January sales fizz as non-alcoholic drink demand soars

  22-01-2025 11:36 via retailgazette.co.uk
  
  Aldi has reported its biggest Dry January yet, with sales of non-alcoholic beverages reaching new heights.The supermarket registered a 190% surge year-on-year increase in sales of its popular Zerozecco range, which has been a hit with customers opting for mindful drinking this January.
  Over 200,000 glasses of the alcohol-free sparkling wine alternative have been sold in the first two weeks of the month alone.
  In addition to Zerozecco, Aldi’s newly launched Greyson’s Alcohol Free cans
  
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• Nobody’s Child rolls out clothing takeback scheme

  22-01-2025 10:24 via retailgazette.co.uk
  
  Womenswear brand Nobody’s Child has teamed up with pre-loved fashion firm Reskinned to launch a takeback scheme.
  The scheme is designed to give clothes “another shot at life” after shoppers are finished with them and is “accepting pieces in any condition”.
  The initiative finds the garments a new home, repairs them, if needed, or chooses the best recycling route for them if they have been “worn and loved to the very end”.
  Participating shoppers will recei
  
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• Waitrose brings back free coffee for shoppers without need to buy anything

  22-01-2025 10:12
  Supermarket chain reintroduces loyalty scheme perk as it fights for customers with rival Marks & SpencerWaitrose is once again planning to use the lure of free coffee to entice shoppers into its stores, even if they do not make a purchase.In an effort to outflank arch-rival Marks & Spencer in the battle for the middle-class grocery shopper, the supermarket chain is bringing back free hot drinks for shoppers. Continue reading...
  
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• Conversation with… Lee Bagnall, chief executive of Go Outdoors

  22-01-2025 09:43 via theretailbulletin.com
  
  We were delighted to interview Lee Bagnall, chief executive of Go Outdoors, as part of The Retail Bulletin’s Conversations series. While learning more about his incredible... View Article
  
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• River Island calls in advisers to tighten grip on costs ahead of tax rises

  22-01-2025 09:39 via retailgazette.co.uk
  River Island has reportedly drafted in consultants from AlixPartners to assist in managing costs and improving profitability as the high street faces the looming prospect of tax hikes in April.
  The privately owned fashion retailer, which operates over 250 stores across the UK, is preparing to take a tighter approach to its cost base. While the scope of the advisory work is not fully clear, it is understood that it does not involve formal restructuring or store closures, Sky News reported.
  River
  
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• Waterstones profits quadruple as office workers return

  22-01-2025 09:16 via retailgazette.co.uk
  
  Waterstones has reported a fourfold increase in profits, with the return of office workers and a rebound in international tourism contributing to a strong performance.
  The UK’s largest bookseller saw pre-tax profits rise to £42.9m for the year ending April 27, up from £11.2m in the previous year. Revenues also increased, rising from £452.4m to £528.3m.
  The retailer attributed the rise in sales to “encouraging growth in London and other metropolitan city centre
  
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• Bloom Perfumery triples size of Covent Garden store after relocation

  22-01-2025 08:48 via theretailbulletin.com
  
  Bloom Perfumery has relocated to larger premises within London’s Covent Garden. At 2,900 square feet, the new flagship store in Slingsby Place at The Yards is... View Article
  
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• Adidas ends 2024 on a high with double-digit sales growth

  22-01-2025 08:31 via retailgazette.co.uk
  
  Adidas has delivered “better-than-expected” results for the fourth quarter of 2024, capping off a successful year for the German sportswear giant.
  The sporting retailer saw revenues grow 24% during the period to €5.97bn (£5.17bn), up from €4.81bn  £4.17bn) in the same quarter last year. Excluding Yeezy sales in both years, revenues increased 18%.
  The company’s gross margin improved by 5.2 percentage points, reaching 49.8%, while operating profit rebou
  
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• Adidas ends 2024 on a high with double-digit growth

  22-01-2025 08:31 via retailgazette.co.uk
  
  Adidas has delivered “better-than-expected” results for the fourth quarter of 2024, capping off a successful year for the German sportswear giant.
  The sporting retailer saw revenues grow 24% during the period to €5.97bn (£5.17bn), up from €4.81bn  £4.17bn) in the same quarter last year. Excluding Yeezy sales in both years, revenues increased 18%.
  The company’s gross margin improved by 5.2 percentage points, reaching 49.8%, while operating profit rebou
  
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• John Lewis Money announces multi-year sponsorship deal with England Rugby

  22-01-2025 08:23 via theretailbulletin.com
  
  John Lewis Money has signed a multi-year sponsorship agreement to become an Official Partner of England Rugby. The deal includes supporting the Red Roses and England... View Article
  
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• Asda appoints David Lepley as chief supply chain officer

  22-01-2025 08:00 via theretailbulletin.com
  
  Asda has appointed David Lepley as chief supply chain officer with responsibility for its food and general merchandise supply operations. Lepley previously worked with Asda for... View Article
  
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• Primark launches clothing range designed for people with disabilities

  22-01-2025 07:00
  
  Range of womenswear and menswear contains 49 pieces adapted from brand’s bestselling items to suit variety of needsIt’s a go-to shop for cheap knickers and designer dupes, but now Primark hopes to become the top destination for clothing designed for those with a range of disabilities.In a first for the budget high street shop, it is releasing a 49-piece line of womenswear and menswear, adapted from its bestselling items to suit a range of needs. Continue reading...
  
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• How the EU could help stem the flow of illegal product imports

  22-01-2025 07:00 via ft.com
  
  Also in this newsletter: Is sabotage behind Italy’s recent train disruptions?
  
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• Luxury brands look to US consumers to drive recovery

  22-01-2025 06:00 via ft.com
  
  Strength of American economy and post-election Trump bump set to benefit sector in its biggest market
  
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• Resonate CX unveils exclusive 2025 Current State of Brick-and-Mortar Retail Customers: UK Market Research Report 

  22-01-2025 00:38 via theretailbulletin.com
  
  Resonate CX, a leading Customer Experience Management (CXM) platform, proudly announces the pre-release of its eagerly awaited 2025 Current State of Brick-and-Mortar Retail Customers: UK Market... View Article
  
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• Resonate CX unveils 2025 UK Insights Report: Brick-and-Mortar Customer Trends

  22-01-2025 00:38 via theretailbulletin.com
  
  Resonate CX, a leading Customer Experience Management (CXM) platform, proudly announces the pre-release of its eagerly awaited 2025 Current State of Brick-and-Mortar Retail Customers: UK Market... View Article
  
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