Retail news

• Timpson tops UK customer satisfaction rankings as service failures cost £7.3bn monthly

  16-01-2025 18:04 via theretailbulletin.com
  
  New UK customer satisfaction rankings revealed: Timpson tops the table while service failures cost UK economy £7.3 billion monthly The latest UK Customer Satisfaction Index (UKCSI)... View Article
  
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• Lucy & Yak teams up with Tan Zi Xi for a limited edition collection supporting ocean conservation

  16-01-2025 17:18 via theretailbulletin.com
  
  Socially and environmentally conscious lifestyle brand Lucy & Yak has announced the launch of its limited edition collection, ‘Turning The Tide’, in collaboration with artist Tan... View Article
  
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• Conversation with… Alex Bridgman, CEO of Bridgman

  16-01-2025 13:50 via theretailbulletin.com
  
  Bridgman is a family-run British furniture brand known for its timeless craftsmanship. Alex’s journey, from hospitality management to leading Bridgman, highlights the rewarding career paths retail... View Article
  
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• Gymshark opens first permanent store outside the UK in The Dubai Mall

  16-01-2025 13:25 via theretailbulletin.com
  
  This morning, Gymshark celebrated a milestone moment by opening the doors to its first permanent store outside the UK, located in the world-renowned Dubai Mall. Situated... View Article
  
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• N Brown announces appointment of Dene Jones as CEO of Retail

  16-01-2025 13:18 via theretailbulletin.com
  
  N Brown Group plc, the inclusive fashion and homeware digital retail platform, has announced the appointment of Dene Jones as the Group’s new CEO of Retail.... View Article
  
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• N Brown names new CEO of retail

  16-01-2025 12:56 via retailgazette.co.uk
  
  N Brown Group has appointed Dene Jones as the group’s new CEO of retail, succeeding Sarah Welsh, who last year confirmed her decision to leave the business after five years.
  Jones will step into the role on 1 February, leading the Jacamo and Simply Be owner‘s domain and the “continued evolution of a distinct brand proposition and unique product offering” for customers across each of the group’s retail brands.
  He will also be responsible for leading the product, trad
  
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• Superdrug enjoys ‘best Christmas ever’ driven by strong own brand sales

  16-01-2025 12:55 via retailgazette.co.uk
  
  Superdrug hailed its ‘best Christmas ever’ as like-for-like sales jumped 5.1% in the final weeks of 2024 compared to the previous year.
  The business attributed the success to “its continued mission of being the most accessible health and beauty retailer on the high street, known for value and choice, and the ongoing popularity of its much-loved own brand range”.
  It said one gift set was sold every second throughout December as four new own brand ranges were added, contrib
  
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• Superdrug celebrates ‘best Christmas ever’

  16-01-2025 12:46 via theretailbulletin.com
  
  Superdrug has delivered its ‘best Christmas ever’ with like-for-like sales rising by 5.1% in the six weeks to 4 January. The health and beauty retailer said... View Article
  
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• First look: Inside Gymshark’s first permanent international store

  16-01-2025 12:26 via retailgazette.co.uk
  
  Gymshark has opened the doors to its first permanent store outside of the UK in The Dubai Mall.
  The new store is located on the Ground floor of Dubai Mall – the second-largest mall in the world by total land area, welcoming over 54 million shoppers through its doors every year.
  It is the gymwear giant’s third store, following the opening of its flagship on London’s Regent Street in October 2022, and its recent launch in the city’s Westfield Stratford City last s
  
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• Harvey Nichols launches new Spring Summer fashion campaign

  16-01-2025 12:11 via theretailbulletin.com
  
  Harvey Nichols is aiming to make a bold fashion statement this season with the launch of its Spring Summer 2025 campaign. At the heart of the campaign... View Article
  
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• Supermarket chiefs call for 2027 deposit return scheme start date to be scrapped

  16-01-2025 11:58 via retailgazette.co.uk
  
  Supermarket bosses have called on the government to further postpone the rollout of the deposit return scheme.
  The (British Retail Consortium) BRC has written to environment secretary Steve Reed stating that the proposed October 2027 start date is “not feasible” given the threat to food inflation and high infrastructure costs, The Grocer reported.
  It said the decision by the Welsh government to pull out of a joined-up UK launch risked the scheme not being effective.
  MPs were due to d
  
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• Tesco Marketplace aims to be ‘one-stop shop’ as it rolls out major range expansion

  16-01-2025 11:13 via retailgazette.co.uk
  
  Tesco Marketplace has expanded and now carries over 300,000 stock keeping units (SKUs), less than eight months since its rollout.
  The items available on the grocery giant’s marketplace have increased by more than 3,000% since its launch, according to The Grocer. 
  The supermarket’s website now reads: “Your one-stop shop just got a whole lot bigger. From the essentials to the unexpected, we’ve got it all.”
  It comes after Tesco introduced its marketplace in June,
  
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• Primark prepares to open first-ever standalone homewares store

  16-01-2025 10:51 via retailgazette.co.uk
  
  Primark has confirmed that its first standalone homewares store will open in Belfast city centre this March.
  The 8,700sq ft Primark Home store will launch at Fountain House, housing some of the high street giant’s most popular homeware items include bedding, towels, and ceramics.
  According to Irish News, the retailer said the move is in response to the growth in the homewares side of its business, which has expanded significantly since 2021. Related StoryIn pictures: Primark launches bigge
  
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• Kurt Geiger reports most profitable month as Christmas sales rocket

  16-01-2025 10:35 via retailgazette.co.uk
  
  Kurt Geiger has enjoyed a record Christmas after December became the brand’s most profitable month in its 62-year history.
  The retailer reported a 17% growth in its direct-to-consumer business last month as handbag sales rocketed 54% over the festive period.
  The positive performance comes as the British label readies itself for “going big in North America”, its chief executive Neil Clifford said. Related StoryKurt Geiger: Ex-Missguided owner mulls acquisition of footwear chain2
  
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• Topps Tiles faces shareholder revolt over pay and leadership

  16-01-2025 10:08 via retailgazette.co.uk
  
  A shareholder rebellion at Topps Tiles has raised significant concerns about the retailer’s leadership, as nearly 40% of investors voted against its pay report at the company’s annual general meeting.
  MS Galleon, an Austrian private equity firm and the largest shareholder in Topps Tiles with a 29.9% stake, led the revolt against the remuneration report on Wednesday.
  This contributed to 39.5% of shareholders voting against the resolution. A similar percentage also opposed the reappoin
  
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• How we're getting ripped off by hidden inflation – video

  16-01-2025 09:59
  
  Why are your favourite products getting smaller but costing the same? From toilet paper rolls to snacks, shrinkflation is the sneaky tactic is affecting many things we buy. In this video, Neelam Tailor looks into how companies hide shrinkflation and what you can do about it.After a holiday season where festive treats like Cadbury’s Christmas selection boxes shrank while prices stayed the same, shrinkflation continues to impact shoppers in 2025. Start the year informed and learn how to spot
  
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• Deliveroo spend and orders rise driven by retail and grocery push

  16-01-2025 09:58 via retailgazette.co.uk
  Deliveroo saw orders and spending rise in its fourth quarter, driven by its retail and grocery partnerships despite weakened UK consumer confidence.
  Its number of orders in the UK and Ireland increased 5% to £43.1m over the period.
  Meanwhile, its gross transaction value, comprising the total cost of customers’ baskets and delivery fees, shot up 9% to £1.2bn.
  Gross transaction value across the group, which recently partnered with Wilko for rapid home and garden delivery, was up
  
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• Poundland festive sales plummet after transition to Pepco products

  16-01-2025 09:40 via retailgazette.co.uk
  
  Poundland saw sales nosedive in the quarter to December 31, driven by continued weak clothing and general merchandise performance as well as challenging market conditions.
  Like-for-like sales at the value retailer slumped 7.3% for its first quarter ended 31 December. This performance meant that group like-for-like sales across its parent company Pepco declined 1.1% overall, despite positive like-for-like performances from stablemates Pepco and Dealz, which were up 1.4% and 6.6% respectively.
  Gro
  
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• Dunelm posts solid sales growth despite “challenging market”

  16-01-2025 09:37 via theretailbulletin.com
  
  Homewares retailer Dunelm has seen its sales grow by 1.6% to £490 million in the 13 weeks to 28 December despite a “challenging market”. The second... View Article
  
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• Dunelm sales increase driven by online demand despite ‘challenging market’

  16-01-2025 09:29 via retailgazette.co.uk
  
  Dunelm sales rose in its second quarter and first half overall bolstered by a strong performance online, despite facing a “challenging market”.
  Revenues rose 1.6% to £490m for the 13 weeks ended 28 December, and were up 2.4% to £894m for the first half overall. This was driven  by a 3% uplift in online sales participation across both periods – as ecommerce represented 39% of total sales over the retailer’s first half.
  Dunelm highlighted strong growth in c
  
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• Cartier-owner Richemont beats expectations as jewellery sales boom

  16-01-2025 08:25 via ft.com
  
  Luxury group helped by strong US demand in early indication of sector’s performance during Christmas period
  
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• Pepco Group vows to get Poundland back on track

  16-01-2025 07:52 via theretailbulletin.com
  
  Pepco Group has reported a 7.3% decline in first quarter like-for-like revenue at Poundland. The group attributed the decrease to a weak clothing and general merchandise... View Article
  
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• Co-op launches new value campaign to affirm lower prices for members

  16-01-2025 07:40 via theretailbulletin.com
  
  Co-op has launched a new value campaign to highlight how Co-op Members will always benefit from lower prices on items they buy the most. This has... View Article
  
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• Tesco recruits new head of Whoosh rapid delivery service

  16-01-2025 07:22 via theretailbulletin.com
  
  Tesco has appointed Francesca Jones as head of its Whoosh rapid delivery service. She has joined the supermarket from Deliveroo where she worked in various positions... View Article
  
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