Retail news

• I’m switching off from automated greetings | Brief letters

  31-07-2023 19:02
  
  People v machines | Sunak’s green pledges | ‘Unachievable’ HS2 | Top children’s TV shows | Raspberry vinegarWhile I can cope with an auto‑checkout machine audibly thanking me for shopping at Morrisons as I leave, being met by its screen message “Lovely to see you” on arrival is just bizarre (Letters, 30 July). Melvyn RustSt Albans, Hertfordshire• In the green debate in London, Rishi Sunak has said that he is “on the side” of motorists. S
  
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• eCommerce Expo 2023 – Meet Our Expert Speakers

  31-07-2023 17:10 via retailgazette.co.uk
  
  We are excited to announce the line-up of expert speakers who will be sharing their insights at eCommerce Expo this year. Join us on 27 – 28 September at ExCeL, London, for a day of sharing knowledge, inspiration, and networking plus so much more!Our speakers will be bringing case studies and insights across our eCommerce theatres:Keynote Theatre
  Omnichannel Theatre
  Future of CX Theatre
  Digital Customer Theatre
  Post-Purchase Customer Experience Theatre
  Cross-Border Commerce Theatre
  IM
  
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• Report: What store staff really think about your workforce strategy

  31-07-2023 16:49 via retailgazette.co.uk
  
  Frontline retail colleagues are under extreme pressure to deliver an increasingly personalised customer experience in a workplace where automation and tech-driven systems are being adopted at pace.
  Logile recently sponsored a report that surveyed 530 UK store colleagues to learn how equipped they feel in 2023 to support today’s operational and workforce needs.
  Highlights from the report:Nearly half, 49%, do not feel loyal to their retail business and would consider leaving for the right ro
  
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• German supermarket trials charging true climate cost of foods

  31-07-2023 14:29
  
  The Penny chain has raised the prices of products including wiener sausage, cheese and yoghurtA leading discount supermarket in Germany has raised the prices of a selection of its products to reflect their real cost on people’s health and the environment.In a week-long experiment in all 2,150 branches of the Penny chain, a range of nine products, mainly dairy and meat, will be priced at what experts from two universities have deemed to be their true cost, in relation to their effect on soi
  
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• In The Style names influencer as first creative director

  31-07-2023 13:46 via retailgazette.co.uk
  Fast-fashion retailer In The Style has named influencer Perrie Sian as its first creative director, effective immediately.
  Sian launched her first collaboration with the Manchester-based brand in June 2021 with her most recent Dubai collection generating over £500,000 in sales, with 18,000 units sold within the first 15 minutes.
  In her new role, she will lead all creative aspects for the business including driving the future growth for Fits and overseeing In The Style’s brand campaig
  
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• Data: ‘Tourist tax’ costing UK £10.7bn in lost GDP & deterring 2m tourists a year

  31-07-2023 13:02 via retailgazette.co.uk
  
  The “tourist tax” is costing the UK £10.7bn in lost GDP and deterring two million tourists per year, the Centre for Economics and Business Research (CEBR) has revealed.
  The economic consultancy found the extra sales generated by reinstating VAT-free shopping for tourists would outweigh losses associated with sales tax refunds by £2.3 billion in 2023.
  An open letter to the Chancellor, describing restoring the traditional VAT rebate on shopping by foreign tourists as a &ldq
  
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• Frasers Group raises stake in Boohoo once again

  31-07-2023 11:00 via retailgazette.co.uk
  
  Frasers Group has once again upped its stake in ecommerce giant Boohoo.
  The retail giant increased its stake from 6.8% to 7.8%, according to a regulatory disclosure on Monday.
  The shareholding is worth about £39m, capital market company Market Watch reports.
  The shares were bought on Friday when they closed at 39.37p.Subscribe to Retail Gazette for free
  Sign up here to get the latest news straight into your inbox each morning Just last week, Frasers revealed it had wide
  
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• Etsy sellers’ income vanishes as marketplace withholds money in sales reserves

  31-07-2023 09:01 via retailgazette.co.uk
  
  Etsy is facing criticism from sellers for placing 75% of their earnings on hold for a period of 45 days.
  According to the BBC, hundreds of small business owners received emails from the online marketplace, informing them about the implementation of its “reserve system.”
  Ceramics seller Rachel Collyer told the BBC Etsy is withholding £899 of her funds, leaving her unable to purchase materials to maintain production.
  In response, Etsy said payment reserves were used to “kee
  
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• Etsy criticised for withholding sellers’ money

  31-07-2023 09:01 via retailgazette.co.uk
  
  Etsy is facing criticism from sellers for placing 75% of their earnings on hold for a period of 45 days.
  According to the BBC, hundreds of small business owners received emails from the online marketplace, informing them about the implementation of its “reserve system”.
  Ceramics seller Rachel Collyer told the BBC Etsy is withholding £899 of her funds, leaving her unable to purchase materials to maintain production.
  In response, Etsy said payment reserves were used to “kee
  
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• John Lewis taps ex-N Brown marketing specialist to head up new customer planning team

  31-07-2023 08:37 via retailgazette.co.uk
  
  John Lewis has named Andreas Nicolaides as its new head of customer planning & channels.
  Nicolaides, who will join the high-street titan in October, was most recently general manager for online footwear retailer N Brown as well as MoneySuperMarket and agency Carat.
  At John Lewis, he will be responsible for modernising the retailer’s marketing across stores and online with the aim of “deepening relationships with its customers”.Subscribe to Retail Gazette for free
  
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• John Lewis hires marketing specialist to head up new customer planning team

  31-07-2023 08:37 via retailgazette.co.uk
  
  John Lewis has named Andreas Nicolaides as its new head of customer planning & channels.
  Nicolaides, who will join the high-street titan in October, was most recently general manager for online retailer N Brown and previously held roles at MoneySuperMarket and agency Carat.
  At John Lewis, he will be responsible for modernising the retailer’s marketing across stores and online with the aim of “deepening relationships with its customers”.Subscribe to Retail Gazette for free
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• Wickes opens new Chelmsford store

  31-07-2023 02:00 via theretailbulletin.com
  
  Home improvement retailer Wickes has opened a new store in Chelmsford as it continues to invest in its store estate. The shop at Baynes Place, Waterhouse Lane,... View Article
  
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• Swarovski launches dazzling new concept store at Liverpool One

  31-07-2023 02:00 via theretailbulletin.com
  
  Grosvenor has announced that Swarovski, the luxury crystal jewellery brand, has opened at Liverpool ONE, in a move that marks the return of a standalone Swarovski... View Article
  
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• Superdrug to open tenth Ireland store at Dundrum Town Centre

  31-07-2023 02:00 via theretailbulletin.com
  
  Health and beauty retailer Superdrug is to open its tenth store in Ireland at Dundrum Town Centre. Due to launch on 3 August, the new 3,760... View Article
  
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• Richemont acquires shoemaker Gianvito Rossi

  31-07-2023 02:00 via theretailbulletin.com
  
  Richemont has acquired a controlling stake in luxury Italian shoemaker Gianvito Rossi. With headquarters in Milan, Gianvito Rossi was founded in 2006 in San Mauro Pascoli,... View Article
  
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• Prada posts strong uplift in half year sales

  31-07-2023 02:00 via theretailbulletin.com
  
  Luxury brand Prada has seen its first half revenue climb by 20% to €2.23 billion as its focus on creativity and a strong brand identity continues... View Article
  
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• Luca Faloni continues retail expansion in Chelsea

  31-07-2023 02:00 via theretailbulletin.com
  
  Premium Italian D2C Brand Luca Faloni has announced the signing of two additional leases, on top of its seven existing international stores. The brand will be... View Article
  
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• John Lewis appoints senior marketer to deepen relationships with customers

  31-07-2023 02:00 via theretailbulletin.com
  
  John Lewis has appointed Andreas Nicolaides as head of customer planning and channels. Due to join the business in October, he will be tasked with modernising and... View Article
  
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• In the hot seat with Leila Van-Herbert, Senior Key Account Manager Global Accounts, Merchant Services, Worldline

  31-07-2023 02:00 via theretailbulletin.com
  
  “We’re delighted to share the tenth instalment of our “In the Hot Seat” series, featuring Leila Van-Herbert, Senior Key Account Manager Global Accounts, Merchant Services. In... View Article
  
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• Customer Experience Foundation: CX report Summer 2023

  31-07-2023 02:00 via theretailbulletin.com
  
  Exciting news! the Customer Experience Foundation has just released the latest CX report for the Retail Sector Here are the key areas explored at the Summer... View Article
  
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