Retail news

• John Lewis must regain its ‘soul’ to survive, says Mary Portas

  25-03-2023 10:41
  
  Retail expert urged troubled UK company not to lose sight of its values amid proposal to welcome outside investmentMary Portas, one of Britain’s leading retail consultants, has said the John Lewis group faces a battle to regain its soul, amid its potential move to welcome outside ownership.Portas, who advised David Cameron’s coalition government on the future of high streets, sent an open letter to the group’s chair, Sharon White, and Nish Kankiwala, who joins as the group&rsqu
  
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• Strawberries instead of bin liners: poll reveals strange supermarket delivery substitutions

  25-03-2023 08:00
  
  Shoppers reported replacement items in 47% of UK deliveries, including 62% from Asda, in Which? surveyDog chews instead of chicken breasts? Strawberries in place of bin liners? These are just some of the strangest supermarket substitutions, according to a poll.Almost half of supermarket deliveries (47%) included a substitute item over the past 12 months, the survey for the consumer group Which? found. Continue reading...
  
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• ‘You’d come out feeling better’: shoppers on changes at John Lewis

  25-03-2023 07:00
  
  Store closures and loss of bonuses are blow to customers and workers who feel part of John Lewis familyWhen John Lewis announced it would not reopen its Sheffield store after the pandemic, Margaret Dakin was devastated. “The shock was literally like being hit,” she says.Dakin, 62, has marked life’s big occasions in the city’s John Lewis store. “I bought every significant item from that shop: material for my wedding dress, outfits for grand occasions … my oven
  
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