Retail news

• Shopping centre chain seeks up to £1bn to shore up finances

  19-01-2020 20:03
  
  Intu, the owner of the Trafford Centre and Lakeside, struggles with £5bn debt pile
  Intu Properties, the company behind shopping centres including the Trafford Centre in Manchester and Lakeside in Essex, could seek to raise as much as £1bn to shore up its precarious finances.The heavily indebted shopping centre operator has suffered a share price collapse after major high-street groups, including Sir Philip Green’s Arcadia and Debenhams – which occupy a lot of space in its
  
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• Going that extra mile … let’s all hear it for great customer service

  19-01-2020 10:00
  
  When things go wrong with goods or services, it’s more about a resolution than the issue itselfHis story shone like a beacon in the midst of consumer gloom. Mark McKergow wrote into Your Problems to relate how he had ordered two suitcases online from Bagcraft.co.uk after his luggage was stolen in South America. It was shortly before Christmas and he needed them for his next trip at new year.The Belgian supplier dispatched the cases to Bagcraft, which has a store in Leigh-on-Sea, Essex, but
  
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